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HP Color LaserJet CM2320 Service Manual - Page 402

HP ToolboxFX system

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HP ToolboxFX system settings 60 menus 20 messages 257 reinstalling 126 removing the bezel 124 removing the control panel 125 supplies status, checking from 65 controls hook switch control 114 copy menu 34 copy-quality test 121 copying loading ADF 45 loading flatbed scanner 46 media, troubleshooting 302 performance, troubleshooting 303 quality, troubleshooting 300 setup menu 20 size, troubleshooting 303 troubleshooting 303 covers left, removing 185 locations 338 parts list 338 right, removing 156 upper, removing 181 creases, troubleshooting 298 crooked pages 297 curled media 297 current control, fax line 115 customer support online 376 D dark copying 301 data path fax 114 DC controller connectors 248 engine control system 85 laser/scanner system operations 93 pickup-and-feed system operations 102 DC controller PCA, removing 161 defaults NVRAM initialization 313 restoring 311, 313 defects, repetitive 252 demo page troubleshooting 229 demo page, printing 50 density settings 59 developing stage 96 device downstream detection, fax 114 device polling 60 diagrams ADF 240 assemblies 336 covers 338 internal assemblies 340 scanner 240 scanner assembly 332 troubleshooting 240 dialing pulse 114 troubleshooting 318 dimensions media 39 DIMMs adding 71 part numbers 328 distinctive ring 112 documentation 2 doors front, removing 205 dots per inch (dpi) specifications 4 dots, troubleshooting 295 downstream device detection fax 114 dpi (dots per inch) faxing 25 specifications 4 drive components diagrams 241 drivers specifications 4 supported 11 universal 11 drum, image formation operations 96 E e-mail setting alerts in HP ToolboxFX 53 e-mail alerts, setting up 52 electrical specifications 378 electrostatic discharge (ESD) 118 embedded Web server 9, 10 embedded Web server (EWS) features 62 engine control DC controller 86 high-voltage power supply 92 environmental specifications 378 error messages ADF paper jams 109 control panel 257 error report 277 event log 277 event-log-only 279 error report, fax printing 315 error-correction setting, fax 316 EU statement for telecom operation 382 event log 53, 229 F factory defaults, restoring NVRAM initialization 313 faded print 295 fans location 243 fax answer mode 24 billing (metering) tone filters 115 card 113 data path 114 distinctive ring 112 downstream current detection 114 error codes 231 flash memory storage 115 functions 111 hook state 114 hook switch control 114 jams, troubleshooting 283 line current control 115 390 Index ENWW

Section	Page
Product basics	13
Quick access to product information	14
Product comparison	15
Product features	16
Product walkaround	17
Front view	17
Back view	18
Interface ports	19
Supported operating systems	20
Supported operating systems for Windows	20
Supported operating systems for Macintosh	20
Supported product software	21
Software included with the product	21
Software for Windows	21
Embedded Web server	21
HP ToolboxFX	22
Software for Macintosh	22
Embedded Web server	22
Supported printer drivers	23
Supported printer drivers for Windows	23
HP Universal Print Driver (UPD)	23
UPD installation modes	23
Supported printer drivers for Macintosh	23
Software for other operating systems	24
System requirements	25
Connectivity	26
Supported network protocols	26
Control panel	29
HP Color LaserJet CM2320 control panel	30
HP Color LaserJet CM2320 MFP Fax Model and HP Color LaserJet CM2320 MFP Memory-Card Model control pa ...	31
Control-panel menus	32
Use the control-panel menus	32
Control-panel Setup menu	32
Function specific menus	42
Paper and print media	49
Understand paper and print media use	50
Supported paper and print media sizes	51
Supported paper types and tray capacity	53
Special paper or print media guidelines	54
Load paper and print media	55
Load Tray 1	55
Load Tray 2 or 3	56
Load originals for copying, scanning, or faxing	57
Configure trays	60
Manage and maintain the product	61
Information pages	62
HP ToolboxFX	64
View the HP ToolboxFX	64
Status	64
Event log	65
Alerts	65
Set up status alerts	65
Set up e-mail alerts	65
Product information	65
Fax	66
Fax Receive	66
Fax phone book	66
Fax send log	68
Fax receive log	68
Junk Faxes	68
Help	68
System Settings	70
Device Information	70
Paper Handling	71
Print Quality	71
Print Density	71
Paper Types	71
System setup	72
Service	72
Device polling	72
Save/Restore	72
Password	72
Print Settings	72
Printing	72
PCL5	72
PostScript	73
Network Settings	73
E-mail	73
E-mail configuration	73
E-mail contacts	73
Embedded Web server	74
Features	74
Use HP Web Jetadmin software	75
Security features	75
Turn on password protection using the embedded Web server	75
Turn on password protection from the control panel	75
Turn on private receive feature	76
Manage supplies	77
Check and order supplies	77
Check supplies status by using the control panel	77
Check supplies status by using HP ToolboxFX	77
Store supplies	77
HP policy on non-HP supplies	78
HP fraud hotline	78
Recycle supplies	78
Replace supplies	79
Print cartridge	79
Memory DIMMs	82
Information	82
Install a memory DIMM	83
Clean the product	85
Clean the paper path	85
Clean the paper path from HP ToolboxFX	86
Clean the paper path from the product control panel	86
Clean the automatic document feeder (ADF) pickup roller assembly	86
Clean the lid backing	88
Clean the scanner glass	89
Clean the exterior	91
Firmware updates	91
Recover from a corrupted firmware download	91
Theory of operation	93
Basic operation	94
Major product systems	94
Product components	95
Sequence of operation	96
Engine control system	97
DC controller	98
Power supply	99
Protective function	99
Power-save mode	100
Fuser control	100
Fuser control circuit	101
Fuser protective function	102
Fuser failure detection	102
High-voltage power supply	104
Laser/scanner system	105
Laser failure detection	105
Image-formation system	106
Image-formation process	107
Latent-image formation stage	108
Step 1: primary charging	108
Step 2: laser-beam exposure	108
Developing stage	108
Step 3: development	109
Transfer stage	110
Step 4: primary transfer	110
Step 5: secondary transfer	110
Step 6: separation from the drum	111
Fusing stage	111
Step 7: fusing	111
ITB cleaning stage	112
Step 8: ITB cleaning	112
Drum cleaning stage	113
Step 9: drum cleaning	113
Developing roller engagement/disengagement control	113
Pickup-and-feed system	114
Jam detection	116
Pad transfer	116
Multiple-feed prevention	116
Scanner and ADF functions and operation	118
Scanner functions	118
Scanner operation	119
ADF operation	119
ADF paper path and ADF sensors	120
ADF jam detection	121
Memory card system (fax/memory-card models only)	122
Fax functions and operation (fax/memory-card models only)	123
Computer and network security features	123
PSTN operation	123
Receive faxes when you hear fax tones	123
Distinctive ring function	124
Fax by using Voice over IP services	124
The fax subsystem	125
Fax card in the fax subsystem	125
Safety isolation	125
Safety-protection circuitry	125
Data path	126
Hook state	126
Downstream device detection	126
Hook switch control	126
Ring detect	126
Line current control	127
Billing- (metering-) tone filters	127
Fax page storage in flash memory	127
Stored fax pages	127
Advantages of flash memory storage	127
Removal and replacement	129
Removal and replacement strategy	130
General cautions during removal and replacement	130
Electrostatic discharge	130
Required tools	131
Types of screws	131
Service approach	132
Before performing service	132
After performing service	132
Post-service tests	133
Test 1 (print-quality test)	133
Test 2 (copy-quality test)	133
Test 3 (fax-quality test; fax models only)	133
Print cartridges	134
Tray cassettes and optional Tray 3 assembly	135
Control-panel bezel	136
Control panel	137
Reinstall the control panel	138
Paper-feed rollers and pads	139
Transfer roller	139
Pickup roller (Tray 2 and Tray 3)	140
Separation roller (Trays 2 or 3)	143
Reinstall the separation roller	144
ADF pickup roller assembly	145
Paper-pickup roller (Tray 1)	146
Separation pad (Tray 1)	149
Components and major assemblies	150
Link guide	150
ADF input tray	151
DIMM cover	152
Print-cartridge drawer	153
Intermediate transfer belt (ITB)	154
Reinstall the ITB	158
Motors (drum motor and developer motor)	159
Intermediate PCA	161
Paper-feed guide assembly	162
Rear-door stopper and link caps (simplex product)	163
Rear door (simplex product)	164
Rear door (duplex product)	166
Right cover	168
Formatter PCA and fax PCA	170
Special considerations	170
Remove the formatter PCA and fax PCA	170
DC controller PCA	173
Special considerations	173
Remove the DC controller PCA	173
Scanner assembly	175
Rear-upper cover (duplex product)	177
Rear cover and feed guide (simplex product)	178
Rear-lower cover and rear-door links (duplex product)	182
Rear-door rib assembly (duplex product)	185
Fuser-motor assembly	187
Reinstall the fuser-motor assembly	192
Upper-cover assembly	193
Reinstall the upper-cover assembly	195
Left cover	197
Reinstall the left cover	199
High-voltage power-supply PCA	201
Color-misregistration sensor assembly	204
Reinstall the color-misregistration sensor assembly	207
Fan (FM1)	208
Right-front cover and power button	209
Memory-card cover and PCA (fax/memory-card models)	212
Reinstall the memory-card cover and PCA	215
Front-door assembly	217
Reinstall the front-door assembly	222
Duplex-reverse drive assembly	224
Fuser	227
Reinstall the fuser	232
Paper-delivery assembly	233
Problem solve	237
Menu map	238
Troubleshooting process	239
Pre-troubleshooting checklist	239
Power-on checks	240
Troubleshooting tools	241
LED diagnostics	241
Network LEDs (network models only)	241
Control panel LEDs	241
Memory card LED (memory-card models only)	241
Control-panel diagnostics	242
Fax reports	242
Fax activity log	242
Fax call report	242
T.30 protocol trace	243
Diagrams	252
Block diagrams	252
Scanner and automatic document feeder (ADF) assemblies	252
Major components	253
Motors and fans	255
Rollers	256
PCAs	257
Optional 250-sheet cassette	258
Interface ports	259
DC controller PCA	260
Timing diagram	262
Circuit diagram	263
Print-quality troubleshooting tools	264
Repetitive image defects	264
Calibrate the product	264
Internal print quality test pages	265
Cleaning page	265
Service page	265
Diagnostics pages	265
Engine print mode specifications	267
HP ToolboxFX software	268
Control-panel messages	269
Event-log messages	289
Print the event log	289
Event log messages	289
Event-log-only messages	291
Paper-handling problems	293
Jams	293
Recover jams	293
Common causes of jams	294
Clear jams	295
Causes of jams	295
Where to look for jams	296
Clear jams in Tray 1	296
Clear jams in Tray 2	296
Clear jams in Tray 3	298
Clear jams in fuser area	299
Clear jams in output bin	300
Clear jams in duplexer (duplexing models only)	300
Clear jams from the ADF	303
Solve image quality problems	307
General image quality problems	307
Solve issues with color documents	311
Copy problems	312
Prevent copy problems	312
Image problems	312
Media-handling problems	314
Performance problems	315
Scan problems	316
Solve scanned-image problems	316
Scan-quality problems	318
Prevent scan-quality problems	318
Solve scan-quality problems	318
Solve performance problems	320
Solve connectivity problems	321
Solve direct-connection problems	321
Solve network problems (network models only)	321
Service mode functions	323
Service menu	323
Service menu settings	323
Secondary service menu	323
Open the secondary service menu	323
Secondary service menu structure	324
Product resets	325
Restore the factory-set defaults	325
NVRAM initialization	325
Solve fax problems (fax/memory-card models only)	326
Fax logs and reports	326
Print all fax reports	326
Print individual fax reports	326
Set the fax activity log to print automatically	327
Set the fax error report	327
Set the fax confirmation report	327
Include the first page of each fax on the fax confirmation, fax error, and last call reports	328
Perform a fax test	328
Change error correction and fax speed	328
Set the fax-error-correction mode	328
Change the fax speed	329
Problems sending faxes	329
Problems receiving faxes	331
Performance problems	334
Memory card problems (fax/memory-card models only)	335
Missing or wrong files	335
Index page not printing	335
Proof sheet not printing	336
Proof sheet not scanning	336
Issues with photo printing	337
Parts and diagrams	339
Order parts, accessories, and supplies	340
Part numbers	340
Supplies	340
Memory	340
Cable and interface accessories	340
Paper-handling accessories	344
Assembly locations	348
Covers	350
Internal assemblies	352
PCAs	366
Optional 250-sheet paper cassette	368
Alphabetical parts list	370
Numerical parts list	377
Service and support	385
Hewlett-Packard limited warranty statement	385
Customer self repair warranty service	386
Print cartridge limited warranty statement	387
Customer support	388
Specifications	389
Physical specifications	390
Electrical specifications	390
Environmental specifications	390
Power consumption and acoustic emissions (HP Color LaserJet CM2320, HP Color LaserJet CM2320 MFP Fax ...	391
Paper and print media specifications	391
Skew specifications	391
Regulatory information	393
FCC regulations	394
Additional statements for telecom (fax) products	394
EU statement for telecom operation	394
New Zealand telecom statements	394
Telephone Consumer Protection Act (United States)	395
IC CS-03 requirements	395
Declaration of conformity	396
HP Color LaserJet CM2320 MFP	396
HP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model	396
Certificate of volatility	398
Country/region specific statements	399
Laser safety	399
Canadian DOC regulations	399
VCCI statement (Japan)	399
EMI statement (Korea)	399
Laser statement for Finland	399
Substances table (China)	400

Match case Limit results 1 per page

HP ToolboxFX system

settings

menus

messages

257

reinstalling

126

removing the bezel

124

removing the control

panel

125

supplies status, checking

from

controls

hook switch control

114

copy menu

copy-quality test

121

copying

loading ADF

loading flatbed scanner

media, troubleshooting

302

performance,

troubleshooting

303

quality, troubleshooting

300

setup menu

size, troubleshooting

303

troubleshooting

303

covers

left, removing

185

locations

338

parts list

338

right, removing

156

upper, removing

181

creases, troubleshooting

298

crooked pages

297

curled media

297

current control, fax line

115

customer support

online

376

dark copying

301

data path

fax

114

DC controller

connectors

248

engine control system

laser/scanner system

operations

pickup-and-feed system

operations

102

DC controller PCA, removing

161

defaults

NVRAM initialization

313

restoring

311,

313

defects, repetitive

252

demo page

troubleshooting

229

demo page, printing

density settings

developing stage

device

downstream detection,

fax

114

device polling

diagrams

ADF

240

assemblies

336

covers

338

internal assemblies

340

scanner

240

scanner assembly

332

troubleshooting

240

dialing

pulse

114

troubleshooting

318

dimensions

media

DIMMs

adding

part numbers

328

distinctive ring

112

documentation

doors

front, removing

205

dots per inch (dpi)

specifications

dots, troubleshooting

295

downstream device detection

fax

114

dpi (dots per inch)

faxing

specifications

drive components

diagrams

241

drivers

specifications

supported

universal

drum, image formation

operations

e-mail

setting alerts in

HP ToolboxFX

e-mail alerts, setting up

electrical specifications

378

electrostatic discharge

(ESD)

118

embedded Web server

embedded Web server (EWS)

features

engine control

DC controller

high-voltage power supply

environmental specifications

378

error messages

ADF paper jams

109

control panel

257

error report

277

event log

277

event-log-only

279

error report, fax

printing

315

error-correction setting, fax

316

EU statement for telecom

operation

382

event log

53,

229

factory defaults, restoring

NVRAM initialization

313

faded print

295

fans

location

243

fax

answer mode

billing (metering) tone

filters

115

card

113

data path

114

distinctive ring

112

downstream current

detection

114

error codes

231

flash memory storage

115

functions

111

hook state

114

hook switch control

114

jams, troubleshooting

283

line current control

115

390

Index

ENWW