HP Color LaserJet CM2320 Service Manual - Page 245

Table 7-1 Fax receive error codes (continued) Error code Description Solution 232 233 and 234 235 and 236 (ECM error) 237 One of the following has occurred: 1. ● A communication failure has occurred between the two products. 2. ● The user at the remote product may have pressed the Cancel button. ● The power at the remote product has been interrupted or deliberately turned off, causing the fax session to be interrupted. Re-attempt the fax reception at a different time when telephone line conditions have improved. If the error persists, and error correction is in use for the fax session, disable ECM. 238 239-241 The sending fax product sent an unexpected N/A communication. This is a defect in the sending product. 242 The sending fax product is attempting to receive Ensure that a document is ready and correctly instead of send. Both products have attempted to loaded in the sending fax product and that the start a reception at the same time. It is possible to sending product is attempting to initiate a accidentally initiate a fax reception after dialing on transmission and not a reception. many products, if there is no paper in the product or if the paper is not correctly loaded and cannot be sensed by the appropriate document sensor. 243 and 244 One of the following has occurred: 1. ● The user of the remote product has pressed the Cancel button, causing the session to be prematurely terminated. ● The sending fax product determined there was a feature incompatibility between the two products and has terminated the session. An example would be when the receiving product wanted to initiate polling, but the sending 2. product did not support this mode of operation. Confirm that the sender is not inadvertently attempting to poll transmit from the receiving product, instead of transmitting to the receiving product. This mode of operation must be specially configured on the receiving product. If poll transmission from the receiving product is the desired mode of operation, confirm that the receiving product has been configured for this operation. Reconfigure the receiving fax product to use different configuration settings, toggle the ECM state, and/or select a slower reception speed. 245 and 246 (ECM error) The user of the sending product has pressed 1. theCancel button, causing the session to be prematurely terminated. The receiving product has been "holding off" the remote product during reception of a large and/or complex document due 2. to lack of available memory. This hold-off time has exceeded the timeout (typically 60 seconds) used by the sending product, and it has terminated the session. If the document was large, ask the sender to retransmit the document as two or more smaller documents. Disable ECM and reattempt the fax reception. 247-251 The sending product appears to be "stuck on." N/A 252 Telephone line conditions were too poor to receive 1. Reattempt the fax reception at a later time a fax. when line conditions may have improved. 2. Configure the receiving product to start reception at a lower speed. 3. If the receiving product received successfully several pages of a larger document, ask the sender to transmit the document in several smaller parts. ENWW Troubleshooting tools 233