HP Color LaserJet CM2320 Service Manual - Page 331
Problems receiving faxes
View all HP Color LaserJet CM2320 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 331 highlights
Problem Cause Solution Sent faxes are not arriving at the receiving fax machine. The receiving fax machine might be off Call the recipient to verify that the fax or might have an error condition, such as machine is on and ready to receive being out of paper. faxes. The originals might be incorrectly loaded. Verify that the original documents are correctly loaded into the ADF input tray or flatbed scanner. A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send. If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print the fax activity log and check the Status column for jobs that show a Pending designation. Sent faxes include a block of gray shading at the end of each page. The glass-fax size might be set incorrectly. Verify that the setting is correct. Sent faxes have data missing from the The glass-fax size might be set end of each page. incorrectly. Verify that the setting is correct. The control panel shows a low-memory The fax might be too large, or the error. resolution might be too high. Try one of the following: ● Divide a large fax into smaller sections, and then fax them individually. ● Clear stored faxes to make more memory available for outgoing faxes. ● Configure the outgoing fax as a delayed fax, and then verify that it will send completely. ● Make sure that the product is using the lowest resolution setting (Standard). Problems receiving faxes Use the table in this section to solve problems that might occur when receiving faxes. NOTE: Use the fax cord that came with the product in order to ensure that the product functions correctly. Problem Cause Solution The product cannot receive faxes from an extension telephone. The extension-telephone setting might be disabled. The fax cord might not be securely connected. The product dialing mode might be incorrectly set, or the extension phone might be incorrectly set. Change the extension-telephone setting. Verify that the fax cord is securely connected between the telephone jack and the product (or another device that is connected to the product). Wait until you hear fax tones, then press 1-2-3 in sequence, wait for three seconds and hang up. Verify that the product dialing mode is set to Tone. Verify that the extension phone is set up for tone dialing as well. ENWW Solve fax problems (fax/memory-card models only) 319