HP Color LaserJet CM2320 Service Manual - Page 317
Problem, Cause, Solution, CAUTION, monochrome original. If you acquire an
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Problem Part of the image did not scan. The scan takes too long Cause Solution The original might have been loaded incorrectly. A colored background might be causing images in the foreground to blend into the background. Load the original on the flatbed glass or use the media guides when you load the originals into the ADF. See Load originals for copying, scanning, or faxing on page 45. Try adjusting the settings before you scan the original or enhancing the image after you scan the original. The original is longer than 381 mm (15 inches). The maximum scannable length is 381 mm (15 inches) when you use the automatic document feeder (ADF) input tray. If the page exceeds the maximum length, the scanner stops. (Copies can be longer.) CAUTION: Do not try to pull the original from the ADF; you might damage the scanner or the original. See Clear jams from the ADF on page 291. The original is too small. The minimum size that the flatbed scanner supports is 25 x 25 mm (1 x 1 inch). The minimum size that the ADF supports is 127 x 127 mm (5 x 5 inches). The original might be jammed. See Clear jams from the ADF on page 291. The media size is incorrect. In Scan settings, make sure that the input media size is large enough for the document that you are scanning. . The resolution is set too high. Change the resolution settings to the correct settings for your job. See the user guide. The software is set to scan in color. The system default is color, which takes longer to scan even when scanning a monochrome original. If you acquire an image through TWAIN or WIA, you can change the settings so that the original scans in grayscale or black-and-white. See the product software Help for information. A print job or copy job was sent before you tried to scan. If someone sent a print job or copy job before you tried to scan, the scan will start if the scanner is not busy. However, because the product and scanner share memory, the scan might be slower. The scanning computer may not have enough available resources. Close unused applications on the computer. If the scan is still too slow, try rebooting the scanning computer. Antivirus, antispyware, or firewall software on the scanning computer may slow scanning. Consult your antivirus, antispyware, or firewall software documentation. ENWW Solve image quality problems 305