HP Color LaserJet CM2320 Service Manual - Page 247
Table 7-2, Fax send error codes, Fax receive error codes continued
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Table 7-1 Fax receive error codes (continued) Error code Description Solution associated with a between-page encoding change to support photo mode. Table 7-2 Fax send error codes Error code Description Solution 300 Fax session has completed without errors N/A 311 The user of the receiving product has pressed the Resend the fax. Cancel button, causing the session to be prematurely halted before all pages have been transmitted. 312 A sending fax product has failed to answer the call. Confirm the sending fax product is ready to receive Specifically fax tones or the fax handshake from a a document and reattempt the transmission. sending product has not been detected. Typically this is due to the user calling the wrong number, the correct number has been called but the product has been configured not to answer, or the sending product has temporarily disabled answering due to a condition such as lack of paper or a paper jam. 313 A busy signal has been detected each time the Reattempt the fax transmission at a later time when receiving product has attempted to call the sending the line is no longer busy. product. 314 The receiving product has attempted to initiate a Enable sending diagnostics on the sending sending diagnostic session but has detected that product. sending diagnostics are disabled at the sending product. 315 The receiving product has attempted to initiate a No solution. Sending diagnostics cannot occur sending diagnostic session but has detected that between products with incompatible sending the sending diagnostic version supported by the versions. sending product is incompatible. 316 The receiving product is setup to initiate document Configure the sending product for reception. transmission, but it has detected that the sending Typically the sender should ensure paper is loaded product is not able to receive a document. This error in the product, paper jams are fixed, and any other should be very rare since normally a sending system abnormalities are cleared. product will not answer if it cannot receive a document. On of the few exceptions to this would occur if the sending product was configured to poll transmit a document but was unable to receive. 317 The sending product cannot support a fax reception N/A at any speed or modulation that is supported by the receiving product. 318 The sending product cannot support a fax reception N/A at the page width selected by the receiving product. 319 The receiving product has attempted to initiate a Do one of the following: binary file transfer (BFT) but has detected that the sending product does not support this mode of ● Enable the BFT capability on the sending operation. product if it is supported. ● Retransmit the document as a normal fax, rather than attempting a BFT transfer. ENWW Troubleshooting tools 235