HP Designjet 4000 HP Designjet 4000 Printer Series - Quick Reference Guide - Page 156

Select, Short message, Suggested action

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Chapter 15 performance limiting conditions, and printer maintenance requirements. Once you have read the message you can remove it by pressing the Select key and continue to use the printer. ● If the printer detects an error, an error code and short message are displayed on the front panel. The following table provides suggested actions to recover from these error conditions: Code 13:01 Short message Reseat all cartridges 26.0:01 Reseat yellow cartridge 26.1:01 Reseat magenta cartridge 26.2:01 Reseat black cartridge 26.3:01 Reseat cyan cartridge 27:03 Restart the printer. If problem persists, call HP support. Suggested action Remove and re-insert all the print cartridges; see "How do I remove an ink cartridge?" on page 37 and "How do I insert an ink cartridge?" on page 42 for help. If the problem persists, please contact your customer service representative. The yellow cartridge is not detected, please try to re-install it; see "How do I remove an ink cartridge?" on page 37 and "How do I insert an ink cartridge?" on page 42. If the problem persists, please contact your customer service representative. The magenta cartridge is not detected, please try to re-install it; see "How do I remove an ink cartridge?" on page 37 and "How do I insert an ink cartridge?" on page 42. If the problem persists, please contact your customer service representative. The black cartridge is not detected, please try to re-install it; see "How do I remove an ink cartridge?" on page 37 and "How do I insert an ink cartridge?" on page 42. If the problem persists, please contact your customer service representative. The cyan cartridge is not detected, please try to re-install it; see "How do I remove an ink cartridge?" on page 37 and "How do I insert an ink cartridge?" on page 42. If the problem persists, please contact your customer service representative. An error has been detected during printhead detection. Reseat all the printheads; see "How do I remove a The problem is something else 154

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performance limiting conditions, and printer maintenance requirements. Once you
have read the message you can remove it by pressing the
Select
key and
continue to use the printer.
●
If the printer detects an error, an error code and short message are displayed on
the front panel. The following table provides suggested actions to recover from
these error conditions:
Code
Short message
Suggested action
13:01
Reseat all cartridges
Remove and re-insert all the print
cartridges; see “How do I remove an ink
cartridge?” on page 37 and “How do I
insert an ink cartridge?” on page 42 for
help. If the problem persists, please
contact your customer service
representative.
26.0:01
Reseat yellow cartridge
The yellow cartridge is not detected,
please try to re-install it; see “How do I
remove an ink cartridge?” on page 37 and
“How do I insert an ink
cartridge?” on page 42. If the problem
persists, please contact your customer
service representative.
26.1:01
Reseat magenta cartridge
The magenta cartridge is not detected,
please try to re-install it; see “How do I
remove an ink cartridge?” on page 37 and
“How do I insert an ink
cartridge?” on page 42. If the problem
persists, please contact your customer
service representative.
26.2:01
Reseat black cartridge
The black cartridge is not detected,
please try to re-install it; see “How do I
remove an ink cartridge?” on page 37 and
“How do I insert an ink
cartridge?” on page 42. If the problem
persists, please contact your customer
service representative.
26.3:01
Reseat cyan cartridge
The cyan cartridge is not detected, please
try to re-install it; see “How do I remove
an ink cartridge?” on page 37 and “How
do I insert an ink cartridge?” on page 42.
If the problem persists, please contact
your customer service representative.
27:03
Restart the printer. If
problem persists, call HP
support.
An error has been detected during
printhead detection. Reseat all the
printheads; see “How do I remove a
Chapter 15
154
The problem is something else