Sanyo VCC-HD5400 VCC-HD5400 Manual - Page 127

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Page 127 highlights

I cannot access the camera. 1 The camera IP address you entered is wrong. Enter the correct IP address (URL) in the Web browser (Internet Explorer). 2 The camera port number you entered is wrong. If you are using a port number other than 80, enter the correct port number in the Web browser (Internet Explorer). 3 Your have accessed with "http://" where you should be using HTTPS. When using HTTPS, access with "https://". Also make sure to enter the port number if you have changed it to other than 443. 4 Access is restricted by security setting (The error message "403 forbidden" is displayed). Contact your network administrator and ask him/her to change the security settings. 5 The LAN cable that connects directly to the camera is broken. Replace the LAN cable. 6 The LAN cable has been unplugged. Connect the LAN cable. 7 The switching hub is turned off. Turn on the switching hub. I cannot access the camera from within my home/company network. 1 The PC and camera IP addresses (local addresses) are configured with different subnet masks. To use a PC and a camera within the same network, their subnet masks must be the same. Change settings so that the PC and camera have the same subnet mask. 2 The Web browser you are using is configured to connect to the Internet via proxy server. Change the Web browser settings so that the use of proxy server is disabled. 3 The address you are trying to access is not a local address. Enter a local address to access a camera located in the same network. You cannot access a camera by entering a URL (or router global address and camera port number) registered with the dynamic DNS service or a URL that is compliant with the global address. I cannot access the camera from the Internet. 1 There is a wrong network setting in the camera. Q&A 2/12

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I cannot access the camera.
1
The camera IP address you entered is wrong.
Enter the correct IP address (URL) in the Web browser (Internet Explorer).
2
The camera port number you entered is wrong.
If you are using a port number other than 80, enter the correct port number in the Web browser
(Internet Explorer).
3
Your have accessed with “http://” where you should be using HTTPS.
When using HTTPS, access with “https://”. Also make sure to enter the port number if you have
changed it to other than 443.
4
Access is restricted by security setting (The error message “403 forbidden” is displayed).
Contact your network administrator and ask him/her to change the security settings.
5
The LAN cable that connects directly to the camera is broken.
Replace the LAN cable.
6
The LAN cable has been unplugged.
Connect the LAN cable.
7
The switching hub is turned off.
Turn on the switching hub.
I cannot access the camera from within my home/company network.
1
The PC and camera IP addresses (local addresses) are configured with different subnet masks.
To use a PC and a camera within the same network, their subnet masks must be the same.
Change settings so that the PC and camera have the same subnet mask.
2
The Web browser you are using is configured to connect to the Internet via proxy server.
Change the Web browser settings so that the use of proxy server is disabled.
3
The address you are trying to access is not a local address.
Enter a local address to access a camera located in the same network.
You cannot access a camera by entering a URL (or router global address and camera port number)
registered with the dynamic DNS service or a URL that is compliant with the global address.
I cannot access the camera from the Internet.
1
There is a wrong network setting in the camera.
Q&A 2/12