Dell PowerEdge 2970 Hardware Owner's Manual - Page 125

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet

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Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 If the system is operational, run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program. If the problem is not resolved or if the system is not operational, continue to the next step. 2 Turn off the system and attached peripherals, unplug the system from the power source and press the power button, and then reconnect the system to power. 3 Turn on the system and attached peripherals and, as the system boots, note the messages on the screen. If an error message appears indicating a fault with a specific memory module, go to step 12. If you receive any other system message that indicates a nonspecific memory problem, continue to the next step. 4 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 37. Make any changes to the memory settings, if needed. If the installed memory does not match the amount of memory shown in the System Setup program, proceed to the next step. If the memory settings and installed memory indicate no problems, proceed to step 12. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 55. 7 Check the memory banks and ensure that they are populated correctly. See "General Memory Module Installation Guidelines" on page 91. Make any necessary changes. If the memory modules are populated correctly, continue to the next step. 8 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 94. 9 Close the system. See "Closing the System" on page 56. 10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 11 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 37. If the amount of memory installed still does not match the system memory setting, then proceed to the next step. 12 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 13 Open the system. See "Opening the System" on page 55. Troubleshooting Your System 125

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Troubleshooting Your System
125
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your
Product Information Guide
for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
If the system is operational, run the appropriate online diagnostic test. See "Using Server
Administrator Diagnostics" on page 135.
If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program. If the
problem is not resolved or if the system is not operational, continue to the next step.
2
Turn off the system and attached peripherals, unplug the system from the power source and press the
power button, and then reconnect the system to power.
3
Turn on the system and attached peripherals and, as the system boots, note the messages on the
screen.
If an error message appears indicating a fault with a specific memory module, go to step 12.
If you receive any other system message that indicates a nonspecific memory problem, continue to the
next step.
4
Enter the System Setup program and check the system memory setting. See "Using the System Setup
Program" on page 37. Make any changes to the memory settings, if needed.
If the installed memory does not match the amount of memory shown in the System Setup program,
proceed to the next step.
If the memory settings and installed memory indicate no problems, proceed to step 12.
5
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6
Open the system. See "Opening the System" on page 55.
7
Check the memory banks and ensure that they are populated correctly. See "General Memory Module
Installation Guidelines" on page 91. Make any necessary changes.
If the memory modules are populated correctly, continue to the next step.
8
Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 94.
9
Close the system. See "Closing the System" on page 56.
10
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
11
Enter the System Setup program and check the system memory setting. See "Using the System Setup
Program" on page 37.
If the amount of memory installed still does not match the system memory setting, then proceed to
the next step.
12
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
13
Open the system. See "Opening the System" on page 55.