Dell PowerEdge 2970 Hardware Owner's Manual - Page 128

Troubleshooting a Tape Drive

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8 Close the system. See "Opening and Closing the System" on page 55. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 147. Troubleshooting a Tape Drive Problem • Defective tape drive • Defective tape cartridge • Missing or corrupted tape-backup software or tape drive device driver • Defective tape drive controller Action 1 Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works. 2 Ensure that the SCSI or SATA device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers. 3 Reinstall the tape-backup software as instructed in the tape-backup software documentation. 4 If you have an external tape drive, ensure that the tape drive's interface/DC power cable is fully connected to the tape drive and the external port on the SCSI controller card. 5 For SCSI tape drives, verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface cable used to connect the drive. See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination. 6 Run the appropriate online diagnostics tests. See "Using Server Administrator Diagnostics" on page 135. 7 Open or remove the bezel. See "Front Bezel" on page 53. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 9 Open the system. See "Opening and Closing the System" on page 55. 10 If you have a SCSI tape drive, reseat the SCSI controller card in the expansion card slot. 128 Troubleshooting Your System

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128
Troubleshooting Your System
8
Close the system. See "Opening and Closing the System" on page 55.
9
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help" on page 147.
Troubleshooting a Tape Drive
Problem
•
Defective tape drive
•
Defective tape cartridge
•
Missing or corrupted tape-backup software or tape drive device driver
•
Defective tape drive controller
Action
1
Remove the tape cartridge you were using when the problem occurred, and replace it with a tape
cartridge that you know works.
2
Ensure that the SCSI or SATA device drivers for the tape drive are installed and are configured
correctly. See your tape drive documentation for more information about device drivers.
3
Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4
If you have an external tape drive, ensure that the tape drive’s interface/DC power cable is fully
connected to the tape drive and the external port on the SCSI controller card.
5
For SCSI tape drives, verify that the tape drive is configured for a unique SCSI ID number and that
the tape drive is terminated or not terminated, based on the interface cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and
enabling or disabling termination.
6
Run the appropriate online diagnostics tests. See "Using Server Administrator Diagnostics" on
page 135.
7
Open or remove the bezel. See "Front Bezel" on page 53.
8
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your
Product Information Guide
for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
9
Open the system. See "Opening and Closing the System" on page 55.
10
If you have a SCSI tape drive, reseat the SCSI controller card in the expansion card slot.