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Dell PowerEdge 2970 Hardware Owner's Manual - Page 7

Troubleshooting Your System, Troubleshooting a SAS or SAS RAID Controller Daughter Card - hard drive

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System Board (Service-only Procedure 111 Removing the System Board 111 Installing the System Board 112 4 Troubleshooting Your System 115 Safety First-For You and Your System 115 Start-Up Routine 115 Checking the Equipment 116 Troubleshooting IRQ Assignment Conflicts 116 Troubleshooting External Connections 116 Troubleshooting the Video Subsystem 117 Troubleshooting the Keyboard 117 Troubleshooting the Mouse 118 Troubleshooting Basic I/O Functions 118 Troubleshooting a Serial I/O Device 119 Troubleshooting a USB Device 119 Troubleshooting a NIC 120 Troubleshooting a Wet System 120 Troubleshooting a Damaged System 121 Troubleshooting the System Battery 122 Troubleshooting Power Supplies 122 Troubleshooting System Cooling Problems 123 Troubleshooting a Fan 124 Troubleshooting System Memory 124 Troubleshooting a Diskette Drive 126 Troubleshooting an Optical Drive 127 Troubleshooting a Tape Drive 128 Troubleshooting a Hard Drive 129 Troubleshooting a SAS or SAS RAID Controller Daughter Card 130 Contents 7

Section	Page
Hardware Owner’s Manual	1
Contents	3
About Your System	11
Other Information You May Need	11
Accessing System Features During Startup	12
Front-Panel Features and Indicators	13
Hard-Drive Indicator Codes	15
Back-Panel Features and Indicators	17
Connecting External Devices	17
Power Indicator Codes	18
NIC Indicator Codes	19
LCD Status Messages	20
Solving Problems Described by LCD Status Messages	27
Removing LCD Status Messages	28
System Messages	28
Warning Messages	35
Diagnostics Messages	35
Alert Messages	36
Using the System Setup Program	37
Entering the System Setup Program	37
Responding to Error Messages	37
Using the System Setup Program	38
System Setup Options	38
Main Screen	38
Memory Information Screen	41
CPU Information Screen	41
Integrated Devices Screen	42
Serial Communication Screen	43
System Security Screen	44
Exit Screen	45
System and Setup Password Features	45
Using the System Password	46
Using the Setup Password	48
Disabling a Forgotten Password	49
Baseboard Management Controller Configuration	49
Entering the BMC Setup Module	49
BMC Setup Module Options	49
Installing System Components	51
Recommended Tools	51
Inside the System	52
Front Bezel	53
Removing the Front Bezel	54
Replacing the Front Bezel	55
Opening and Closing the System	55
Opening the System	55
Closing the System	56
Hard Drives	56
Removing a Drive Blank	57
Installing a Drive Blank	57
Removing a Hot-Plug Hard Drive	57
Installing a Hot-Plug Hard Drive	58
Replacing a Hard-Drive Carrier	59
Removing a Hard Drive From a Hard-Drive Carrier	59
Installing a Hard Drive Into a Drive Carrier	59
Power Supplies	60
Removing a Power Supply	61
Replacing a Power Supply	62
Removing the Power Supply Blank	62
Installing the Power Supply Blank	63
System Fans	63
Removing a System Fan	63
Replacing a Cooling Fan	64
SAS Controller Daughter Card	65
Installing a SAS Controller Daughter Card	65
Removing a SAS Controller Daughter Card	68
RAID Battery	69
Installing a RAID Battery	69
Removing a RAID Battery	70
Configuring the Boot Device	70
Internal USB Memory Key Connector	70
Installing the Optional Internal USB Memory Key	70
Expansion Cards	72
Expansion Card Installation Guidelines	72
Installing an Expansion Card	72
Removing an Expansion Card	74
Cooling Shroud	74
Removing the Cooling Shroud	74
Installing the Cooling Shroud	75
Fan Bracket	76
Removing the Fan Bracket	76
Replacing the Fan Bracket	77
Expansion-Card Cage	77
Removing the Expansion-Card Cage	77
Replacing the Expansion-Card Cage	79
RAC Card	79
Removing the RAC Card	79
Installing a RAC Card	81
Optical Drive	81
Removing the Optical Drive from the System	82
Installing the Optical Drive	83
Removing the Optical Drive From the Optical Drive Tray	83
Installing an Optical Drive Into the Optical Drive Tray	84
Diskette Drive	84
Removing the Diskette Drive From the System	84
Installing the Diskette Drive Into the System	85
Removing the Diskette Drive From the Drive Carrier	86
Installing the Diskette Drive Into the Drive Carrier	87
Tape Drive	87
Removing and Installing an Internal Tape Drive	87
Removing and Replacing the Tape Drive Cable Retention Bracket	89
System Memory	91
General Memory Module Installation Guidelines	91
Memory Sparing Support	92
Installing Memory Modules	94
Removing Memory Modules	95
Integrated NIC TOE	96
Processors	96
Removing a Processor	96
Installing a Processor	98
System Battery	100
Replacing the System Battery	100
Expansion-Card Riser Boards	102
Removing the Left Expansion-Card Riser Board	102
Installing the Left Riser Board	103
Removing the Center Riser Board	104
Installing the Center Riser Board	104
Sideplane Board	105
Removing the Sideplane Board	105
Installing the Sideplane Board	107
SAS/SATA Backplane Board	107
Removing the SAS/SATA Backplane Board	107
Installing the SAS/SATA Backplane Board	108
Control Panel Assembly (Service-only Procedure)	109
Removing the Control Panel Assembly	109
Installing the Control Panel Assembly	110
System Board (Service-only Procedure)	111
Removing the System Board	111
Installing the System Board	112
Troubleshooting Your System	115
Safety First-For You and Your System	115
Start-Up Routine	115
Checking the Equipment	116
Troubleshooting IRQ Assignment Conflicts	116
Troubleshooting External Connections	116
Troubleshooting the Video Subsystem	117
Troubleshooting the Keyboard	117
Troubleshooting the Mouse	118
Troubleshooting Basic I/O Functions	118
Troubleshooting a Serial I/O Device	119
Troubleshooting a USB Device	119
Troubleshooting a NIC	120
Troubleshooting a Wet System	120
Troubleshooting a Damaged System	121
Troubleshooting the System Battery	122
Troubleshooting Power Supplies	122
Troubleshooting System Cooling Problems	123
Troubleshooting a Fan	124
Troubleshooting System Memory	124
Troubleshooting a Diskette Drive	126
Troubleshooting an Optical Drive	127
Troubleshooting a Tape Drive	128
Troubleshooting a Hard Drive	129
Troubleshooting a SAS or SAS RAID Controller Daughter Card	130
Troubleshooting Expansion Cards	132
Troubleshooting the Microprocessors	133
Running the System Diagnostics	135
Using Server Administrator Diagnostics	135
System Diagnostics Features	135
When to Use the System Diagnostics	135
Running the System Diagnostics	136
System Diagnostics Testing Options	136
Using the Custom Test Options	136
Selecting Devices for Testing	136
Selecting Diagnostics Options	137
Viewing Information and Results	137
Jumpers and Connectors	139
System Board Jumpers	139
System Board Connectors	141
SAS/SATA Backplane Board Connectors	143
Sideplane Board Connectors	144
Expansion-Card Riser-Board Components and PCIe Buses	144
Disabling a Forgotten Password	145
Getting Help	147
Technical Assistance	147
Online Services	147
AutoTech Service	148
Automated Order-Status Service	148
Technical Support Service	148
Dell Enterprise Training and Certification	149
Problems With Your Order	149
Product Information	149
Returning Items for Warranty Repair or Credit	149
Before You Call	150
Contacting Dell	152
Glossary	175

Match case Limit results 1 per page

Contents

System Board (Service-only Procedure)

. . . . . . . . . . . . . . . . . . .

111

Removing the System Board

. . . . . . . . . . . . . . . . . . . . . . .

111

Installing the System Board

. . . . . . . . . . . . . . . . . . . . . . . .

112

Troubleshooting Your System

. . . . . . . . . . . . . . . . . . . .

115

Safety First—For You and Your System

. . . . . . . . . . . . . . . . . . . .

115

Start-Up Routine

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

115

Checking the Equipment

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

116

Troubleshooting IRQ Assignment Conflicts

. . . . . . . . . . . . . . . .

116

Troubleshooting External Connections

. . . . . . . . . . . . . . . . . .

116

Troubleshooting the Video Subsystem

. . . . . . . . . . . . . . . . . .

117

Troubleshooting the Keyboard

. . . . . . . . . . . . . . . . . . . . . .

117

Troubleshooting the Mouse

. . . . . . . . . . . . . . . . . . . . . . . .

118

Troubleshooting Basic I/O Functions

. . . . . . . . . . . . . . . . . . . . .

118

Troubleshooting a Serial I/O Device

. . . . . . . . . . . . . . . . . . .

119

Troubleshooting a USB Device

. . . . . . . . . . . . . . . . . . . . . .

119

Troubleshooting a NIC

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

120

Troubleshooting a Wet System

. . . . . . . . . . . . . . . . . . . . . . . . .

120

Troubleshooting a Damaged System

. . . . . . . . . . . . . . . . . . . . . .

121

Troubleshooting the System Battery

. . . . . . . . . . . . . . . . . . . . . .

122

Troubleshooting Power Supplies

. . . . . . . . . . . . . . . . . . . . . . .

122

Troubleshooting System Cooling Problems

. . . . . . . . . . . . . . . . . .

123

Troubleshooting a Fan

. . . . . . . . . . . . . . . . . . . . . . . . . .

124

Troubleshooting System Memory

. . . . . . . . . . . . . . . . . . . . . . .

124

Troubleshooting a Diskette Drive

. . . . . . . . . . . . . . . . . . . . . . .

126

Troubleshooting an Optical Drive

. . . . . . . . . . . . . . . . . . . . . . .

127

Troubleshooting a Tape Drive

. . . . . . . . . . . . . . . . . . . . . . . . .

128

Troubleshooting a Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . .

129

Troubleshooting a SAS or SAS RAID Controller Daughter Card

. . . . . . .

130