Epson Stylus Pro 9000 User Manual - Page 81

Operational problems continued

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4-6 | Resolving Problems Operational problems (continued) Problem Possible cause Nothing prints. The printer is not connected correctly. Your PPD (PostScript printer description) and/or printer driver software are not set up correctly. The printer port setting doesn't match the printer connection port (Windows). The printer driver doesn't have enough available memory (Macintosh). Solution Turn off the printer and RIP or computer. Make sure the interface cable is securely plugged in. Make sure the interface cable meets the required specifications. See Appendix B or C or the RIP Station 5100 Getting Started guide. If you're not using a RIP, make sure the interface cable is directly connected to the computer without passing through a printer switching device, Zip™ drive, or extension cable. If you are using Windows NT 4.0, try uninstalling the EPSON printer port. Click Start, point to Programs and EPSON Printers, then click EPSON Printer Port Uninstall. Follow the messages on the screen. Make sure your software is installed correctly and the RIP is selected. Click Start, point to Settings and select Printers. Right-click EPSON Stylus Pro 9000 or 9500, then select Properties. Click the Details tab. Make sure your printer driver is selected in the Print using the following driver list. Then select the port to which your printer is connected in the Print to the following port list. To increase the available memory in your Macintosh, select Control Panel from the Apple menu and double-click the Memory icon. You can increase the size of virtual memory to increase total available memory. Also, quit all unnecessary applications. 4-6

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4-6
4-6
|
Resolving Problems
Nothing prints.
The printer is not connected
correctly.
Turn off the printer and RIP or computer. Make
sure the interface cable is securely plugged in.
Make sure the interface cable meets the
required specifications. See Appendix B or C or
the RIP Station 5100
Getting Started
guide.
If you’re not using a RIP, make sure the interface
cable is directly connected to the computer
without passing through a printer switching
device, Zip
™
drive, or extension cable.
If you are using Windows NT 4.0, try uninstalling
the EPSON printer port. Click
Start,
point to
Programs
and
EPSON Printers
, then click
EPSON Printer Port Uninstall
. Follow the
messages on the screen.
Your PPD (PostScript printer
description) and/or printer driver
software are not set up correctly.
Make sure your software is installed correctly
and the RIP is selected.
The printer port setting doesn’t
match the printer connection port
(Windows).
Click
Start
, point to
Settings
and select
Printers
.
Right-click
EPSON Stylus Pro 9000
or
9500
,
then select
Properties
. Click the
Details
tab.
Make sure your printer driver is selected in the
Print using the following driver
list. Then select
the port to which your printer is connected in the
Print to the following port
list.
The printer driver doesn’t have
enough available memory
(Macintosh).
To increase the available memory in your
Macintosh, select
Control Panel
from the Apple
menu and double-click the
Memory
icon. You
can increase the size of virtual memory to
increase total available memory. Also, quit all
unnecessary applications.
Operational problems (continued)
Problem
Possible cause
Solution