HP 9000 rp4410-4 User Service Guide, Fifth Edition - HP 9000 rp4410/4440
HP 9000 rp4410-4 Manual
View all HP 9000 rp4410-4 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP 9000 rp4410-4 manual content summary:
- HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 1
HP 9000 rp4410 and HP 9000 rp4440 User Service Guide HP Part Number: A9950-96011-ed5 Published: October 2009 Edition: 5 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 3
...17 Document Organization...17 Typographic Conventions...18 HP-UX Release Name and Release Identifier 19 Related Documents...19 HP Encourages Your Comments...19 1 Overview...21 HP 9000 rp4410 and rp4440 Server Views 21 Detailed Server Description...23 I/O Subsystem...23 Internal Core I/O...23 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 4
Using the iLO MP 41 Powering Off the Server Manually 41 2 System Specifications 43 System Configuration...43 Server with a Lifter 57 Installing Additional Components...57 Service Tools Required...57 Accessing a Rack-Mounted Server 58 Extend the Server from the Rack 58 Inserting the Server - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 5
the Processor Extender Board 84 Installing Memory...84 Supported DIMM Sizes...84 DIMM Slot Fillers...84 Removing OLR...95 Understanding LEDs and Hardware Errors 96 Troubleshooting PCI/PCI-X Hot-Pluggable Operations 96 Converting SCSI Server Into a Rack, Non-HP Rack, or Pedestal 102 Table of Contents - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 6
115 Powering On the Server Manually 116 Powering Off the Server...116 Powering Off the Server Using the iLO MP PC Command 116 Powering Off the Server Manually 116 Booting the Operating System...116 Supported Operating System...116 Booting and Shutting Down HP-UX 117 Standard HP-UX Booting Using - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 7
Power Button 129 Server Does Not Successfully Power On and Remain Powered On 130 System Build-Up Troubleshooting 132 Operating System Boots...134 Operating System Does Not Boot 135 Troubleshooting Using Online Support Tools 135 Support Tools Manager...135 Event Monitoring Service...135 iLO MP - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 8
Deallocated Memory Ranks 156 Removing Memory DIMMs...157 Installing Memory DIMMs...157 Supported DIMM Sizes...159 DIMM Slot Fillers...159 Installing DIMMs...159 Processor Extender 195 Back Up Your Data...195 Removing Server Components...195 Removing the SCSI Duplex Board 195 8 Table of Contents - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 9
...202 Accessing the SCSI Backplane 202 Converting to Simplex...202 Installing Server Components 206 Verifying the Upgrade Installation 206 Removing and Replacing Core I/O Cards 207 Safety Information...207 Required Service Tools...207 PCI Slot Locations and Configurations 207 Removing the LAN - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 10
BCH Main Menu Commands and Submenus 236 Boot Command...236 Path Command...236 Search Command...237 Configuration Menu...237 Information Menu...238 Service Menu...238 Display Command...239 SCSI Command...239 ProductNum Command...239 iLO MP...239 C Physical and Environmental Specifications 241 Index - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 11
LEDs, Buttons, and Sensors 39 2-1 Airflow Through HP 9000 rp4410 and rp4440 Servers 48 3-1 HP 9000 rp4410 and rp4440 Servers (Top View 51 3-2 HP 9000 rp4410 and rp4440 Servers with Bezel Removed (Front View 52 3-3 HP 9000 rp4410 and rp4440 Servers (Rear View 52 3-4 Accessing T-25 Screws...58 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 12
Installing the SCSI Cable B to the SCSI Adapter Board 101 3-40 Ports on Server Rear...104 3-41 iLO MP Setup Flowchart...106 3-42 Web Login Page...113 3- Board LEDs 144 6-1 Accessing T-25 Screws...150 6-2 Pedestal-Mounted Server...151 6-3 Removing and Replacing the Front Bezel 152 6-4 Removing and - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 13
6-34 Remove the SCSI Duplex Board 197 6-35 Remove the SCSI Backplane Jumper Cable 198 6-36 Lifting the SCSI Backplane Out of the Chassis 199 6-37 Aligning the Bracket Tabs on the SCSI Duplex Board 200 6-38 Connecting SCSI Cable B to the SCSI Adapter Board 201 6-39 Unplugging the SCSI Cable B - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 14
List of Tables 1 Publishing History Details...17 2 HP-UX 11i Releases...19 1-1 Server Dimensions and Values...25 1-2 Control Panel LED Definitions...27 1-3 Button LED Definitions...28 1-4 Power Supply Status LED...29 1-5 iLO MP LED Status Descriptions - Example 1 30 1-6 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 15
5-5 I/O Baseboard LEDs, Buttons, and Sensors 142 5-6 32-DIMM Memory Extender Board LED States 143 5-7 16-DIMM Memory Extender Board LED States 144 5-8 Internal Disk and DVD Paths...144 5-9 Extended Core I/O Paths...145 5-10 PCI I/O Paths...145 5-11 System I/O Board Indicators, Connectors, and - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 16
16 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 17
About This Document This document provides information and instructions for servicing the HP 9000 rp4410 and rp4440 servers. The document printing date and part number indicate the current document edition. Minor changes may be made at any time without changing the production date. - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 18
Troubleshooting: Provides diagnostics and basic troubleshooting methodology. Removing and Replacing Components: Provides instructions and procedures on how to remove and replace server such as restrictions, recommendations, or important details about HP product features. TIP: Tips provide you with - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 19
and event monitoring tools, is available on the HP website at: http://docs.hp.com/hpux/diag/ This site has manuals, tutorials, FAQs, and other reference material. Website for HP Technical Support: http://us-support2.external.hp.com/ Books about HP-UX Published by Prentice Hall This website lists - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 20
20 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 21
diagnostic LED panel speeds problem diagnosis by identifying defective or mismatched hardware components. HP 9000 rp4410 Server The HP 9000 rp4410 server is a PA-8900-based server in a 4U form factor. It is based on the same hardware as the HP 9000 rp4440 server, but in the rp4410 server, two of the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 22
Figure 1-1 HP 9000 rp4410/rp4440 Server (Top View) Figure 1-2 HP 9000 rp4410/rp4440 Server with Bezel Removed (Front View) 22 Overview - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 23
card • PCI Gigabit, Fast Ethernet Controller with Wake-on-LAN enabled/disabled with BIOS setup Internal Core I/O The following is supported on the HP 9000 rp4410 and rp4440 servers: • Dual channel SCSI U320 or U160 (PA8800 only) interface or RAID, two internal 68-pin connectors, two 68-pin external - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 24
module enabled, or two processors enabled in each of two dual processor modules • HP 9000 rp4440 server can be 1P/2C, 2P/2C, 3P/2C, or 4P/2C Memory The following is supported on the HP 9000 rp4410 and rp4440 servers: • 16 DIMM slots on standard memory extender board • 32 DIMM slots on optional - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 25
event IDs. Reviewing these events helps you diagnose and troubleshoot problems with the server. Dimensions and Values Table 1-1 lists the dimensions and their values of the HP 9000 rp4410 and rp4440 servers. Table 1-1 Server Dimensions and Values Dimensions Height Width Depth Weight Value 6.8 in - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 26
Figure 1-4 Control Panel - Front View of Server (with Bezel) Figure 1-5 shows how to access the control panel. The front control panel access door is on the bezel. Figure 1-5 Accessing the Control Panel Figure 1-6 shows the control panel LEDs and buttons. 26 Overview - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 27
warning • System locator LED can be remotely or locally activated or deactivated • There is also a locator button on the rear panel of the server • Pressing either button turns both LEDs on or off and enables or disables the locator function Table 1-3 lists the button LED definitions. Controls - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 28
one second) has no effect. • More than one second, but less than five seconds-do not use. This initiates e-buzzer functions that are not supported in the server. • More than five seconds then released causes an immediate hard power off. If power is on and the system is at BCH, pressing the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 29
Figure 1-7 Rear Panel LEDs Power Supply Status LEDs Each power supply unit has three status LEDs located on the power supply rear side. The front control panel power status LED reports a consolidated status of all the power supplies. Figure 1-8 show the power supply status LEDs. Figure 1-8 Power - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 30
performing fan. Current limit on 48 VDC output. iLO MP LAN LEDs NOTE: There are two different iLO MP cards that were installed in this server. They have different LEDs on them. Both of them are shown below. One of the iLO MP LAN cards has the amber LED on the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 31
Figure 1-10 iLO MP LAN LEDs - Example 2 Table 1-6 provides iLO MP LED status descriptions. Table 1-6 iLO MP LED Status Descriptions - Example 2 LED 100 M green 100 M green 10 M amber 10 M amber Condition On Blinking On Blinking Status Linked at 100 MBs, no activity Linked at 100 MBs, activity - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 32
/s Link speed 100 Mbit/s Link speed 1000 Mbit/s Ports and Connectors Figure 1-13 shows the ports and connectors found on the rear panel of the server. 32 Overview - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 33
Figure 1-13 Server Rear View The SCSI HBA card in slot 1 and the Gigabit Ethernet card +5 VDC MR PR Ground VGA Port The VGA (video) port is disabled on the rp4410 and rp4440 servers. Serial Ports Figure 1-15 and Table 1-10 show the serial port connector and pinouts. Controls, Ports, and LEDs - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 34
Figure 1-15 Serial Port Connector Table 1-10 Serial Port Pinouts Pin Number 1 2 3 4 5 6 7 8 9 Signal Description Data carrier detect Receive data Transmit data Data term ready Ground Data set ready Request to send Clear to send Ring indicator iLO MP LAN Port Figure 1-16 and Table 1-11 show the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 35
, Ultra 3, 68-Pin Two Ultra 3, 68-pin SCSI connectors are located on the HBA located in PCI slot 1. The upper connector supports SCSI channel A and the lower connector supports SCSI channel B. Figure 1-18 and Table 1-13 show the SCSI port connector and pinouts. Figure 1-18 SCSI Port, Ultra 3, 68-Pin - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 36
Table 1-13 SCSI Port Pinouts (continued) Pin Number 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 Signal Description S6 (+DB 0) S7 (+DB 1) S8 (+DB 2) S9 (+DB 3) S10 (+DB 4) S11 (+DB5) S12 (+DB 6) S13 (+DB 7) S14 (+DB P) S15 S16 (DIFFSENS) S17 (TERMPWR) S18 ( - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 37
Description Drive is active Drive is operating (power applied) DVD Drives The server is delivered with one DVD drive. DVD-R and DVD-RW drives are optional the top cover. Use the QuickFind diagnostic panel as an aid in troubleshooting. (See "QuickFind Diagnostic Panel LEDs" (page 140).) Figure 1-21 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 38
Figure 1-21 QuickFind Diagnostic Panel I/O Baseboard LED Indicators The following indicators are located on the I/O baseboard: • LEDs • Sensors • Reset button • Attention button Figure 1-22 shows the I/O baseboard LEDs, buttons, and sensors and Table 1-16 lists their definitions. 38 Overview - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 39
Figure 1-22 I/O Baseboard LEDs, Buttons, and Sensors Table 1-16 I/O Baseboard LEDs, Buttons, and Sensors LED/Button 12 V VRM Power LED 5V VRM Power LED 3.3 V VRM Power LED iLO MP Heartbeat iLO MP Self Test LED Color Green Green Green Green Amber BMC Heartbeat Green 3.3 VSB Power LED Green - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 40
states: • Standby power • Full power • Off To achieve the standby power state, plug the power cord into the appropriate receptacle on the rear of the server. The front panel power button is not turned on. Full power occurs when the power cord is plugged into the appropriate receptacle and either the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 41
Unplug all power cables from the receptacles on the rear panel of the server. Powering Off the Server Manually To manually power off the server, follow these steps: 1. Gracefully shut down the operating system. 2. To power off the server, press the power button. IMPORTANT: The main DC voltage is now - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 42
42 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 43
32 DDR DIMMs can be optionally used. Maximum memory is 128 GB. Supported DDR Maximum memory is 128 GB. Supported DDR DIMM sizes: 256 MB and 512 MB, 1 GB, 2 2-2 provides dimensions and values of HP 9000 rp4410 and rp4440 servers. Table 2-2 Server Dimensions and Values Dimension Height Width Depth - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 44
set grounding point. Electrical Specifications This section provides electrical specifications for the server. AC Power Cords Table 2-3 lists the power cables available for use with the HP 9000 rp4410 and rp4440 servers. Table 2-3 Power Cords Part Number 8120-5341 8120-1351 Description Power - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 45
1065 1125 Typical 1 Maximum power is the sum of the worst case power consumption values of every subsystem in the HP 9000 rp4410 or rp4440 server. To calculate the worst case power consumption for your facility installation, use these values. 2 Typical power consumption values were measured - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 46
. Table 2-6 lists the typical configuration power values for HP 9000 rp4410 and rp4440 servers. Table 2-6 Typical Configuration Power Values CPU Memory Qty requirements, noise emission, and air flow specifications for the server. Operating Environment The system is designed to run continuously and - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 47
between -40°C to 70°C under nonoperating conditions. Cooling This section provides information on the cooling systems in the server. CPU and Memory Cooling The server incorporates front to back airflow across the processor and memory extender boards and through the HDD backplane. Two 127 mm - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 48
Specifications Table 2-7 provides temperature and airflow information for minimum, typical, and maximum configurations for the HP 9000 rp4410 and rp4440 servers. It also lists the server and rack weights and dimensions. Table 2-7 Physical and Environmental Specifications Min. Config. Max. Config - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 49
Specifications (continued) Condition Typical Heat Release 180-264 VAC Weight Airflow, Nominal Airflow, at Maximum Ambient degrees C1 Server Alone Rack Overall Server (W x D x H) Pedestal Rack Pedestal ASHRAE Airflow cooling scheme (front to rear) Min./ One CPU, one power supply, 1 GB DIMM - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 50
50 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 51
-X cards. The supported operating system is HP-UX 11i v1 (and higher HP-UX versions that support PA-RISC systems). Server Views Figure 3-1, Figure 3-2, and Figure 3-3 show the top, front, and rear views of the HP 9000 rp4410 and rp4440 servers. Figure 3-1 HP 9000 rp4410 and rp4440 Servers (Top View - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 52
View) Figure 3-3 HP 9000 rp4410 and rp4440 Servers (Rear View) Detailed Server Description The following sections list information on the main subsystems within the HP 9000 rp4410 and rp4440 servers. I/O Subsystem The following is supported on the HP 9000 rp4410 and rp4440 servers: • PCI-X slots - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 53
module enabled, or two processors enabled in each of two dual processor modules. • HP 9000 rp4440 server can be 1P/2C, 2P/2C, 3P/2C, or 4P/2C. Memory The following is supported on the HP 9000 rp4410 and rp4440 servers: • 16 DIMM slots on standard memory extender board. • 32 DIMM slots on optional - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 54
stores event IDs. Reviewing these events helps you diagnose and troubleshoot problems with the server. Dimensions and Values Table 3-1 lists the dimensions and values of the HP 9000 rp4410 and rp4440 servers. Table 3-1 Server Dimensions and Values Dimension Height Width Depth Weight Value 6.8 in - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 55
server, follow the safety conventions listed below: • When removing or installing any server component, follow the instructions provided in this guide. mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP 9300-1609). • Handle accessory boards and components by - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 56
contact your HP customer service representative immediately. Unpacking the Server To unpack a non-racked server, follow these steps: NOTE: When moving a non-racked server, HP recommends the use of a lifter, such as a RonI Company model 17000 SP 400 lifting device. 1. Use the instructions printed on - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 57
equipment is damaged, contact your HP customer service representative immediately. The service representative initiates appropriate action through the section describes how to install server components that are not installed before delivery. Service Tools Required Service of this product can require - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 58
Accessing a Rack-Mounted Server The HP 9000 rp4410 and rp4440 servers are designed to be rack mounted. The following procedure explains how to gain access to a server that is mounted in an approved rack. WARNING! Before extending the server, ensure that all anti-tip features are employed (front and - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 59
Accessing a Pedestal-Mounted Server The HP 9000 rp4410 and rp4440 servers are also designed to be mounted in a pedestal (non-rack). You do not need to remove the pedestal from the server to gain access to internal components. The front bezel, front cover, and top cover can be removed with the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 60
Figure 3-6 Front View with Bezel Figure 3-7 Accessing the Control Panel Figure 3-8 Control Panel Table 3-3 and Table 3-4 list the control panel LED and button LED status and descriptions. 60 Installing the System - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 61
System normal; OS up and running OS booting or at BCH Warning-System needs attention Redundancy lost, component failure pending Hard fault, server halted System off Power normal Housekeeping voltage present Power off Disk activity Thermal OK Thermal warning System locator LED can be remotely or - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 62
a immediate and hard power down. • More than one second, but less than five seconds, do not use. This initiates e-buzzer functions that are not supported in the server. • More than five seconds then released, causes an immediate hard power off. If power is on but the OS has been shut down, pressing - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 63
when power is applied to drive circuits. DVD, DVD-R, and DVD-RW Drives The server is delivered with one DVD drive (DVD-R and DVD-RW optional). Each of these Drive is active Front Bezel You do not need to power off the server to remove the front bezel. Removing the Front Bezel To remove the front - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 64
without the front and top covers in place. Operation of the server without the front and top covers in place makes the server susceptible to electromagnetic interference (EMI) and overheating problems that result in system failure. Observe all electrostatic discharge (ESD) safety precautions before - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 65
front cover in place. Figure 3-12 Removing and Replacing the Front Cover 4. Raise the cover slightly, and pull the cover toward the front of the server to free the tabs from the slots in the center of the chassis. Replacing the Front Cover To replace the front cover, follow these steps - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 66
until it seats. 2. Tighten the two thumbscrews securely. Hot-Swappable Chassis Fan Units There are three hot-swappable chassis fan units in the server. • Fan units 0, 1, and 2 are in the center of the chassis, spanning the full chassis width. • Fan units 0 and 1 are interchangeable and are in - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 67
Figure 3-14 Hot-Swappable I/O Fans (Units 0 and 1) • Fan unit 2 is smaller and fits into the right-most position behind the power supply. Fan unit 2 cannot be installed in the left or center positions. Installing Additional Components 67 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 68
. NOTE: A hot-swappable device does not require interaction with the operating system before the device is removed from or installed into the server. The ac power to the server does not need to be off to remove or replace a hot-swappable chassis fan unit. Removing a Hot-Swappable Fan Unit To remove - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 69
For assistance with this procedure, contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting follow these steps: 1. If rack-mounted, slide the server out from the rack until it stops. See "Extend the Server from the Rack" (page 58). 2. Remove the top - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 70
6. Lift up on the locking lever attached to the side of the power supply cage to unplug the I/O baseboard assembly from the socket on the midplane riser board. Figure 3-16 I/O Baseboard Locking Lever 70 Installing the System - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 71
, ensure the I/O baseboard locking lever is in the up position. CAUTION: The I/O baseboard assembly is large. Use care when sliding it into the server chassis. 3. With the I/O baseboard flush against the midplane riser board socket, push down firmly on the locking lever until the I/O baseboard plugs - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 72
. Dispose of used batteries according to the manufacturer's instructions. Replacing the System Battery CAUTION: Before replacing the , follow these steps: 1. If rack-mounted, slide the server out from the rack until it stops. See "Extend the Server from the Rack" (page 58). 2. Remove the top cover - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 73
Figure 3-18 System Battery Location on I/O Baseboard 5. To remove the battery from its socket, lift up the battery holder retaining clip with a flat-head screwdriver and push on the back of the battery. 6. Lift up the battery holder retaining clip with a flat-head screwdriver and slide the new - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 74
-swappable power supply. Installing Hot-Swappable Power Supplies This section provides instructions on how to install power supplies. Power Supply Load Order The supported configuration of an HP 9000 rp4410 or rp4440 server requires a minimum of one power supply. You can install a second, optional - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 75
Figure 3-19 Metal Cover in Unused Slot P1 4. Supporting the power supply with both hands, slide it into slot additional hot-pluggable disk drive can be added to the server in slot 2. Always use low profile disk drives (1 inch height) in the server. To install a hot-pluggable disk drive, follow these - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 76
1. Remove the volume filler from slot 2. Figure 3-20 Volume Filler Installation in Slot 2 NOTE: For cooling purposes, always leave the volume filler in slot 2 if you do not use a second disk drive. 2. Slide the hot-pluggable disk drive into slot 2 until it is seated. Figure 3-21 Installing a Disk - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 77
processor is installed but not enabled and is available for future use. • The HP 9000 rp4410 server can contain one or two dual processor modules to provide 1P/1C, 1P/2C, or 2P/2C configurations. • The HP 9000 rp4440 server can contain one, two, three, or four dual processor modules to provide 1P - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 78
is located under the front cover in the top service bay, directly under the memory extender board. If you are installing fewer than the maximum number of dual processor modules (one in the rp4410 server or fewer than four in the rp4440 server), they must be installed in the designated locations on - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 79
Figure 3-23 Extender Board Latches 5. To unplug the processor extender board from the socket, pull out on the extraction levers located on the midplane riser board . 6. Pull out the processor extender board from the chassis. Figure 3-24 Removing the Processor Extender Board Installing Additional - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 80
attempting this procedure. Failure to follow ESD safety precautions can result in damage to the server. NOTE: Before installing a processor into the server, read the following instructions carefully for a complete understanding of this process. To install a processor on the extender board, follow - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 81
5. Carefully lower the processor, without the sequencer frame, onto the processor socket. Align the pins on the bottom of the heatsink to the slots in the retention frame on the extender board. CAUTION: Do not press the processor modules into the socket. When properly aligned, the processor pins - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 82
6. Lock the assembly to the socket by rotating the cam on the socket 180 degrees clockwise using the CPU Install Tool or 2.5-mm Allen wrench. TIP: When rotating the locking cam, hold the palm of your hand on top of the assembly and exert light pressure. This ensures that the assembly stays flush and - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 83
IMPORTANT: Do not overtighten the four shoulder screws. They can shear off if overtightened. Stop tightening the shoulder screws when you feel them bottom out. 11. Using the CPU Install Tool (Torx T15 driver), finish tightening the two thumbscrews. IMPORTANT: Do not overtighten the two thumbscrews. - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 84
commands. • To exercise the processor, use MAKODIAG provided by the offline diagnostic environment. Installing Memory The standard configuration of HP 9000 rp4410 and rp4440 servers include a 16-DIMM memory extender board. This extender board must contain a minimum of 1 GB of memory (four 256 MB - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 85
Table 3-8 DIMM Filler Requirements for 16-DIMM Extender Board (continued) 12 DIMMs in quads 0, 1, and 2 Two fillers total: Two fillers in quad 3 16 DIMMs in quads 0, 1, 2, and 3 No fillers required 1 One DIMM filler board covers two adjacent DIMM connectors. Figure 3-28 16-DIMM Memory Extender - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 86
personal injury or damage to equipment. To remove a memory extender board, follow these steps: 1. If rack-mounted, slide the server out from the rack until it stops. See "Extend the Server from the Rack" (page 58). 2. Remove the front bezel from the chassis. See "Removing the Front Bezel" (page 63 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 87
6. Remove the memory extender board from the chassis. Figure 3-30 Removing the Memory Extender Board Installing DIMMs To install DIMMs, follow these steps: 1. Align the DIMM with the socket located on the memory extender board (align the notch in the DIMM with the tab in the connector socket). - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 88
. 2. Align the memory extender board with the left and right chassis guide slots. 3. Slide the memory extender board in until it begins to seat Bezel" (page 64). Hot-Pluggable PCI/PCI-X The HP 9000 rp4410 and rp4440 servers support PCI/PCI-X hot-pluggable technology and include six hot-pluggable - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 89
. For procedures with step-by-step instructions describing how to add, replace, delete Manual retention latch -Power LED -Attention LED -PCI/PCI-X card latch Supported HP-UX Reference Guide. PCI/PCI-X Slot Locations and Configurations PCI/PCI-X slots are numbered from 1 through 8 in the server - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 90
Figure 3-32 Slot ID Numbering The following describes configuration requirements for slots 1 through 8: • PCI slots 1 and 2 are dedicated for use by the core I/O cards: SCSI HBA card in slot 1 and Gigabit Ethernet LAN card in slot 2. Slots 1 and 2 are not hot-pluggable. Additional PCI/PCI-X - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 91
supports USB and the ports are already located on the rear of the server. If you are installing the RAID card A7143A, you must install it into slot 8. If you install this card in any other slot, it interferes with the manual retention latch (MRL) on the OLX divider in the next slot - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 92
CAUTION: Do not pull up on the MRL of a powered on, occupied slot or the server will crash. Figure 3-33 PCI/PCI-X OLX Divider Layout 4. Ensure that the MRL and the card latch on the OLX divider are already open and insert the PCI/PCI-X card into the empty slot. (Figure 3-34) 92 Installing the System - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 93
IMPORTANT: When inserting the PCI/PCI-X card, be careful you do not accidentally touch an Attention button on the other OLX dividers. This initiates an undesired shutdown of another PCI/PCI-X card/slot. If you accidentally initiate slot shutdown, push the Attention button again within five seconds - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 94
Figure 3-35 Slider Gate Latch 6. If the PCI/PCI-X card is full size, close the slider gate latch to secure the end of the card. (Figure 3-35) 7. Push the MRL down until it seats against the chassis wall. 8. To capture the PCI/PCI-X card and MRL into the closed position, turn the PCI/PCI-X card latch - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 95
Cover" (page 66).) 11. Push the server all the way back into the rack until it stops. OLR CAUTION: For HP-UX 11i v1 (and higher), you must lever to remove PCI/PCI-X cards as on previous server models. You must remove the PCI/PCI-X card manually. Cutouts in the OLX dividers enable access for grasping - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 96
cover. (See "Replacing the Top Cover" (page 66).) 18. Push the server all the way back into the rack until it stops. Understanding LEDs and Hardware Errors power to the slot is on, the slot is functioning normally Troubleshooting PCI/PCI-X Hot-Pluggable Operations Sometimes a PCI/PCI-X card does - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 97
Duplex This section explains how to convert the HP 9000 rp4410 or rp4440 server from simplex to duplex operation. The process involves server, follow these steps: • Use an antistatic wrist strap and a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 98
1. Remove the SCSI jumper cable. Figure 3-36 Removing the SCSI Jumper Cable 2. Install the duplex board in the SCSI connector located nearest the disk drive cage. a. Align the bracket tabs with the slots on the side of the disk drive cage. b. Press the bracket against the disk drive cage until the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 99
0 and slot 1 are driven by SCSI channel A. When the duplex board is installed, the slot 1 hard disk drive is now driven by SCSI channel B. If HP-UX was previously installed and whole disk vxfs was not used, the system no longer boots. Figure 3-37 Installing the Duplex Board 3. Secure the duplex - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 100
4. Install the SCSI Cable B on the SCSI backplane. (Figure 3-38) a. Release the SCSI Cable B from its stowed position within the chassis. b. Plug the SCSI Cable B connector into the SCSI connector located on the backplane next to the duplex board installed in the previous step. Figure 3-38 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 101
Replacing the Front Cover" (page 65).) 5. Replace the front bezel. (See "Replacing the Front Bezel" (page 64).) 6. If rack-mounted, slide the server back into the rack until it stops. (See "Installing the Server Into a Rack, Non-HP Rack, or Pedestal" (page 102).) Installing Additional Components 101 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 102
attach the pedestal to the server, follow the instructions in the kit installation guide. Connecting the Cables This section describes the cables to connect to power the server and to provide LAN connectivity for the server. AC Input Power The HP 9000 rp4410 and rp4440 servers come with one or two - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 103
Core I/O Connections Each HP 9000 rp4410 and rp4440 server core I/O includes: • Two USB ports • One iLO MP - One core I/O card is disconnected. The server is shipped in simplex configuration which supports external devices. If you convert the server to duplex configuration, you cannot install - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 104
available LAN port into a live connection on the network. Console Setup This section describes how to set up and start a console session on the server. Setting Up the Console Setting up the console includes the following steps: • Determine the physical access method to connect cables. There are two - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 105
: • DHCP with DNS • ARP Ping • RS-232 serial port Log in to the iLO MP from a supported web browser or command line using the default user name and password. Change the default user name and password on To assist in the Integrity iLO MP setup process, use this flowchart as a guide. Console Setup 105 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 106
Figure 3-41 iLO MP Setup Flowchart Preparation Before you can configure the iLO MP LAN, you must perform the following tasks: • Determine the physical access method to select and connect cables. • Determine the iLO MP LAN configuration method and assign an IP address if necessary. Determining the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 107
on whether DHCP is enabled or disabled on the server, and if DHCP and DNS services are available to the server. See Table 3-15 for possible scenarios. Once configures all DHCP-enabled servers with IP addresses, subnet masks, and gateway addresses. All HP 9000 entry class servers with iLO MP are - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 108
TIP: HP recommends using the DHCP and DNS method to simplify access to the iLO packets to ping, or discover, a device on the local network segment. The IP address you assign to the server must use the same network segment, or subnet, as the computer assigning the address. ARP does not work across - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 109
explains how to use the ARP Ping utility using a PC that is connected to the network that is on the same physical subnet as the server. To configure a static IP address using the ARP Ping utility, follow these steps: 1. Obtain the iLO MP MAC address. To set the IP address using - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 110
the terminal type is configured appropriately. Supported terminal types are as follows: • used to connect the server to the console device information to a file for future troubleshooting. 10. To disable DHCP, use status from Enabled to Disabled, follow the instructions on the screen. c. To reset the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 111
2. Log in using the default the iLO MP user name and password (Admin/Admin). The MP Main Menu screen displays. For security reasons, HP strongly recommends that you modify the default settings during the initial login session. See "Modifying User Accounts and Default Password" (page 111). Following - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 112
users. If you plan to use directory services, HP recommends leaving at least one local account enabled as an alternate method of access. Accessing the Host Console This section describes the different ways to access the host console of the server - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 113
starting this procedure, you must have the following information: • DNS name for the iLO MP LAN. This is found on the toe-tag on the server. • Host name (used when messages are logged or printed). To interact with the iLO MP through the web GUI, follow these steps: 1. Open a web browser - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 114
the VGA graphics capability, continue with the next section. Enabling VGA Graphics Capability To enable graphics capability on your HP 9000 rp4410 or rp4440 server you must install the supported A6150B graphics PCI card kit in one of the open PCI slots. Installing Your A6150B Graphics Card If you - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 115
using the iLO MP PC command, follow these steps: 1. Plug all power cables into the receptacles on the rear panel of the server. 2. Initiate a console session, and access the MP Main Menu. 3. To enable command mode, enter CM. 4. To use the remote power control command, enter PC. 5. To - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 116
covers procedures for booting and shutting down an operating system on the server. Supported Operating System The only supported operating system on the HP 9000 rp4410 and rp4440 servers is HP-UX 11i Version 1 (and higher HP-UX versions that support PA-RISC systems). 116 Installing the System - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 117
and shutting down HP-UX on the HP 9000 rp4410 and rp4440 servers. • To boot HP-UX, follow these steps: - "Standard HP-UX Booting Using Boot Console Handler" (page 117) describes the standard way to boot HP-UX. Typically this results in booting HP-UX in multi-user mode. - "Booting HP-UX in Single - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 118
diagnose common issues that can occur during server installation. Troubleshooting Methodology The server was tested prior to shipping. Failures encountered during installation can be due to damage that occurred in transit. Reseating connectors can clear problems that result from rough handling. If - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 119
tools are available on the web at: http://www.docs.hp.com. The offline tools are available for downloading at: http://www.software.hp.com. Troubleshooting Using the Server Power Button The server power button on the front panel operates differently depending on how long the button is - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 120
is lit, power is available to the server. • If the AC power LED is not lit, the server is either in standby power mode, or there is a problem. Reseat the power supply. If the problem persists, remove and reseat the board within the server. If the problem persists, replace the power supply or the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 121
transit. If you are experiencing hard drive problems, follow these steps: 1. Remove and reinsert the the Latest Version of the Firmware HP makes every effort to provide instructions for updating the firmware included in the release notes. Installing the Latest Version of the Firmware on the Server - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 122
firmware. 4. To update the firmware, follow the on-screen installation instructions. Troubleshooting Using LED Indicators If you suspect a hardware failure during installation, the system LEDs help you identify the problem. Front control panel LEDs and QuickFind Diagnostic Panel LEDs provide system - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 123
(s) is not detected. Check that recently installed items are correctly installed. System temp n/a n/a n/a Make sure nothing is blocking server airflow. Check that recently installed items are correctly installed. Check event n/a log n/a n/a An event has occurred that requires attention - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 124
to solve the problem. • Note failure symptoms and error indications (LEDs and messages) by checking the system event log. • Try to determine precisely what did or did not happen. 2. Collect the following information: • The model number of your server (for example, HP 9000 rp4440) • The product - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 125
4 Booting the Operating System This chapter describes procedures for booting and shutting down the HP-UX operating system on the HP 9000 rp4410 and rp4440 servers. Supported Operating System Booting the server loads the operating system, which is essential for running all other programs. You can - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 126
use the Console menu to access the system console. Accessing the console through the iLO MP enables you to maintain console access to the server after HP-UX has shut down. 3. Issue the shutdown command with the appropriate command-line options. The command-line options you specify dictate the way in - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 127
Verifying the Server Configuration Using Boot Console Handler To go the Information Menu, enter • io (Check the PCI device information to determine if the values match the devices installed in the server) 2. Verify the parameters. 3. To return to the BCH Main Menu, use the ma command . Verifying the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 128
128 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 129
. Less than one second No effect. More than one second but less Not used. This selection initiates E-buzzer functions than five seconds that are not supported in the HP 9000 rp4410 and More than five seconds rp4440 servers. Hard shutdown. Troubleshooting Methodology 129 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 130
than five seconds that are not supported in the HP 9000 rp4410 and More than five seconds rp4440 servers Hard shutdown. OS running Less see "System Build-Up Troubleshooting" (page 132). Consider the following assumptions before troubleshooting system power: • The problem is a solid failure - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 131
for errors as described below. Alternatively, you can press the power button (located behind the front bezel flap) to attempt to enable the DC voltages. Troubleshooting System Power 131 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 132
. 4. If the SEL logs do not assist in determining the root cause of the problem, go to "System Build-Up Troubleshooting" (page 132). System Build-Up Troubleshooting To perform the system build-up troubleshooting procedure, follow these steps: 1. Remove all the AC power cords from the power supplies - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 133
concentrate on the missing CRU IDs. NOTE: A defective midplane board can cause power on or dc voltage problems. If you do not get the above alert level 5 event, but get another high level alert, replace CRU device - CPU 0 PIROM display, go to the next step. Troubleshooting System Power 133 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 134
rp4440 system with two processor modules installed. HP error to BCH. For the rp4440 server, you do not normally see problems, use the following online tools to help solve your problem: • Support Tools Manager (STM) • Event Monitoring Service (EMS) • iLO MP See "Troubleshooting Using Online Support - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 135
the following: (E) Enable Monitoring iLO MP For complete information on the iLO MP see the HP Integrity and HP 9000 Integrated Lights-Out (iLO) Management Processor Operations Guide. The following information provides iLO MP troubleshooting procedures. Troubleshooting Using Online Support Tools 135 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 136
the MP Main Menu 4. To select text mode , enter t. 5. To dump the log to the screen, enter d (if desired, save this file for reference). 136 Troubleshooting - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 137
by: BMC; Sensor: Physical Security - Chassis Open Data1: State Asserted 0x200000000C020570 FFFF010302050300 Troubleshooting Using Offline Support Tools Use the ODE CD to troubleshoot your HP 9000 rp4410 or rp4440 server by accessing the offline diagnostic environment (ODE). ODE Use the ODE to - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 138
about the variable. Lists the ODE modules that run on your computer. Runs an ODE module interactively. Runs an ODE module noninteractively. Troubleshooting PCI/PCI-X Hot-Pluggable Operations Sometimes a PCI/PCI-X card does not come online during hot-plugging due to a frequency mismatch between the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 139
during a hot-pluggable removal operation, do not open the manual retention latch (MRL) on the OLX divider. This action causes system failure or operating system crashes. Troubleshooting Using LED Indicators The HP 9000 rp4410 and rp4440 servers have LED indicators located on the front control panel - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 140
component. NOTE: LED behavior is based on firmware. For changes in LED behavior, see your server firmware release notes. Table 5-4 lists the QuickFind diagnostic panel LED definitions. Table 5-4 QuickFind and the module must be replaced. Fan 2 is in front of the power supplies 140 Troubleshooting - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 141
(s) is not installed in the system. This prevents the server from powering on. The internal temperature of the server has exceeded the warning or critical level. An event has shows the LEDs, sensors, and reset or attention buttons on the I/O baseboard. Troubleshooting Using LED Indicators 141 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 142
test. The iLO MP has passed the internal self test. The BMC is functioning correctly. Standby power is available. Resets the iLO MP values. 142 Troubleshooting - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 143
condition LED on each of the two VRMs. If either condition VRM LED is on, there is a problem with that VRM. You must replace the entire extender board in this case; the VRMs are not customer the 16-DIMM memory extender board LEDs. Condition Power OK Power OK Troubleshooting Using LED Indicators 143 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 144
into console or event logs. Table 5-8 describes the disk drive and PCI slot paths for the server. Table 5-8 Internal Disk and DVD Paths Slot Function Associated with Path Disk slot 1 (SCSI mode) 0/1/1/1.0.0 Channel B (duplex mode) 0/1/1/0.1.0 Channel A (duplex mode) 0/0/3/0.0 144 Troubleshooting - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 145
to edge of baseboard) ACPI Paths 0/1/1/0 Channel A 0/1/1/1 Channel B 0/1/2 0/1/2/1 (dual-port LAN only) 0/4/1 0/4/2 0/5/1 0/5/2 0/2/1 0/6/1 Core I/O Connections The HP 9000 rp4410 and rp4440 servers include the following core I/O connections: • Two USB ports • One iLO MP - One 10/100 LAN-RJ45 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 146
to the LAN card include one or two 10/100/1000 Base-T LAN RJ45 connectors. - New cards might be available for use in the server. See the available cards on the HP website at http://hp.com. System I/O Board Switches and Jumpers The following descriptions are for reference only. 146 Troubleshooting - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 147
Slot 7 power J6305 Slot 6 attention P5401 PDH monitor connector RiLoe connector S5102 Pos 2 S5102 Pos 3 Function ac range off Console mux-off Manufacturing/ schmoo-off Manual power on/off VGA enable off for the rp4410/ rp4440 N/A N/A System I/O Board Switches and Jumpers 147 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 148
card LAN DB-15 analog video N/A DB-9 N/A remote/console RS-232 DB-9 auxillary N/A RS-232 DB-9 local RS-232 N/A Frequency input for N/A margin Function N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 148 Troubleshooting - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 149
damage to the server: • When removing or installing a hot-swappable item, follow the instructions provided in this guide. • If Service Kit (HP part number 9300-1155) • 1/4 inch flat blade screwdriver • ACX-15 Torx screwdriver Accessing a Rack-Mounted Server The HP 9000 rp4410 and rp4440 servers - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 150
instructions, review the document titled Installation Guide, Mid-Weight Slide Kit, 5065-7291. This document can be accessed in the HP website at http://www.hp.com/racksolutions. WARNING! Ensure that all anti-tip features are employed before extending the server (front and rear ant-itip feet - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 151
a Pedestal-Mounted Server The HP 9000 rp4410 and rp4440 servers are also designed for use in a stand-alone pedestal (rackless) environment. A pedestal is available for use with the server in a floor- or pedestal-mount configuration. You do not need to remove the pedestal from the server to gain - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 152
without the front and top covers in place. Operation of the server without the front and top covers in place makes the server susceptible to electromagnetic interference (EMI) and overheating problems that result in system failure. Observe all electrostatic discharge (ESD) safety precautions before - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 153
the front cover in place. Figure 6-4 Removing and Replacing the Front Cover 4. Raise the cover slightly, and pull the cover toward the front of the server to free the tabs from the slots in the center of the chassis. Replacing the Front Cover To replace the front cover, follow these steps - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 154
Figure 6-5 Removing and Replacing the Top Cover Replacing the Top Cover To replace the top cover, follow these steps: 1. Align the tabs at the rear of the top cover with the corresponding slots in the chassis. Fully seat the tabs into the slots, and push the top cover forward until it seats. 2. - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 155
damage to equipment. CAUTION: Observe all ESD safety precautions before attempting this procedure. Failure to follow ESD safety precautions can result in damage to the server. Removing the Memory Extender Board To remove a memory extender board, follow these steps: 1. If rack-mounted, slide the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 156
unlocked position. 2. Align the memory extender board with the front and rear chassis guide slots. 3. Slide the memory extender board in until it begins to seat in necessary to ensure that the memory is properly reallocated upon server boot. To ensure the repaired memory rank reallocates properly, - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 157
remove power from the system within 30 seconds. 5. For instructions on removing and replacing the memory DIMM, see Removing Memory the socket. Installing Memory DIMMs The standard configuration of HP 9000 rp4410 and rp4440 servers includes a 16-DIMM memory extender board. This extender board - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 158
1 One DIMM filler board covers two adjacent DIMM connectors. Figure 6-8 16-DIMM Memory Extender Board Slot IDs An optional 32-DIMM memory extender board is available to replace the 16-DIMM memory extender board. This extender board must contain a minimum of one GB of memory [four 256 MB DIMMs - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 159
- DIMM boards. When adding DIMMs, you must use a minimum of four like sized DIMMs in the next available quad. Supported DIMM Sizes You can install up to 128 GB of memory in the server. Supported DIMM sizes are as follows: • 256 MB, 512 MB, 1 GB, 2 GB, 4 GB Dissimilar DIMM sizes can be used - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 160
1. Align the DIMM with the socket located on the memory extender board. Align the notch in the DIMM with the tab in the connector socket. Figure 6-10 Inserting the DIMM into the Extender Board Connector Socket 2. Firmly and evenly push on each end of the DIMM until it seats in the connector socket. - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 161
from the server before removing or replacing the processor extender board. Voltages are present at various locations within the server whenever an ac . For assistance with this procedure contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 162
based systems. A dipswitch is provided to configure processor extender board circuits. Ensure that the dipswitch is set to PA RISC for the HP 9000 rp4410 or rp4440 servers. If this switch is set incorrectly, the system does not enter into power on self test (POST). To replace the processor extender - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 163
1. Position the processor extender board as in Figure 6-12. There are two switch blocks. Figure 6-12 Dipswitch Location Processor Extender Board 163 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 164
switch banks 1 through 4 beneath the sheet metal. Figure 6-13 Dipswitch Setting for S5 3. Align the processor extender board with the front and rear card guides. 4. Slide the processor extender board down until it begins to seat in the socket located on the midplane riser board. 5. To fully seat the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 165
located under the front cover in the top service bay, directly under the memory extender board. If fewer than the maximum number of dual processor modules are to be installed (one in the HP 9000 rp4410 server or fewer than four in the HP 9000 rp4440 server), they must be installed in the designated - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 166
WARNING! Ensure that the system is powered off and all power sources have been disconnected from the server before removing or replacing a processor. Voltages are present at various locations within the server whenever an ac power source is connected. This voltage is present even when the main power - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 167
from the Processor Extender Board Installing a Dual Processor Module NOTE: Before installing a dual processor module into your system, read the following instructions carefully and see Figure 6-18. To install a dual processor module on the processor extender board, follow these steps: Replacing Dual - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 168
1. Remove the processor extender board from the server and place it on an antistatic mat. See "Removing the Processor Extender Board" (page 161). 2. Locate the socket (CPU0, CPU1, CPU2, or CPU3) to install - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 169
6. Carefully lower the processor, without the sequencer frame, onto the processor socket. Align the pins on the bottom of the heatsink to the slots in the retention frame on the extender board. CAUTION: Do not press the processor modules into the socket. When properly assigned, the processor pins - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 170
Figure 6-17 Processor Cable Placed Incorrectly 7. Using the CPU Install Tool 2.5-mm Allen wrench, lock the assembly to the socket by rotating the cam on the socket 180 degrees clockwise. TIP: When rotating the locking cam, hold the palm of your hand on top of the assembly and exert light pressure. - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 171
them sufficiently. Figure 6-18 Installing the Dual Processor Module on the Processor Extender Board 13. Replace the processor extender board in the server. See "Replacing the Processor Extender Board" (page 162). 14. Replace the front cover. See "Replacing the Front Cover" (page 153). 15. Replace - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 172
To exercise the processor, use MAKODIAG provided by the ODE. Hot-Swappable Chassis Fan Unit There are three hot-swappable chassis fan units in the server. Fan units 0, 1, and 2 are in the center of the chassis spanning the full chassis width. Fan units 0 and 1 are interchangeable and are in the left - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 173
fan units operate at full speed. Operation will continue until an overtemperature condition is detected. If an overtemperature condition occurs, the server shuts down. 4. Repeat the same process for removal and replacement of the hot-swappable power supply chassis fan. Hot-Swappable Chassis - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 174
Figure 6-20 Hot-Swappable Power Supply Chassis Fan Removal and Replacement Replacing a Hot-Swappable Chassis Fan Unit To replace a hot-swappable chassis fan unit, follow these steps: 1. Orient the fan unit by aligning the appropriate icon on the fan unit handle to the identical icon on the chassis - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 175
For assistance with this procedure contact your local HP Authorized Service Provider. Observe all ESD safety precautions before MP LM command. 3. If rack-mounted, slide the server out from the rack until it stops. (See "Accessing a Rack-Mounted Server" (page 149).) 4. Remove the top cover. - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 176
Figure 6-21 I/O Baseboard Locking Lever 176 Removing and Replacing Components - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 177
the VGA port of the new baseboard. This VGA graphics port is not supported in the HP 9000 rp4410 or rp4440 servers. NOTE: The I/O baseboard assembly is large. Be careful when lifting it out of the server chassis. Figure 6-22 I/O Baseboard Removal Replacing the I/O Baseboard Assembly To replace the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 178
as "unknown-unclaimed" in the ioscan output. Figure 6-23 S5102 Dipswitch Setting NOTE: The I/O baseboard is large. Use care when sliding it into the server chassis. 2. To disable the on-board Radeon graphics chip, set the S5102, #1 VGA dipswitch to the OFF position. Figure 6-24 Accessing the S5102 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 179
the server. b. Monitor system startup on a terminal. c. To display the service menu, enter the SER command at the BCH prompt. d. To access server choices are as follows: - 9000/800rp4440 PA8800 dc - 9000/800rp4440 PA8900 dc - 9000/800rp4410 PA8900 dc- Max 4 Core - 9000/800rp4410#1 PA8900 dc- 1 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 180
new I/O baseboard assembly, you might need to set the server time and date and restore the iLO MP configuration settings. about using the iLO MP, see the HP Integrity and HP 9000 iLO MP Operations Guide. 14. Verify the system board replacement and instructions. 180 Removing and Replacing Components - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 181
replacing the battery. To remove and replace the system battery, follow these steps: 1. If rack-mounted, slide the server out from the rack until it stops. See "Accessing a Rack-Mounted Server" (page 149). 2. Remove the top cover from the chassis. See "Removing the Top Cover" (page 153). 3. Remove - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 182
up the iLO MP as needed. (For additional information about using the iLO MP, see the HP Integrity and HP 9000 iLO MP Operations Guide). Removing and Replacing PCI/PCI-X Cards HP 9000 rp4410 and rp4440 servers can contain up to eight PCI/PCI-X cards. PCI/PCI-X cards are located on the I/O baseboard - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 183
Figure 6-26 Slot ID Numbering The following describes configuration requirements for slots 1 through 8: • PCI-X slots 1 and 2 are dedicated for use by the core I/O cards: SCSI HBA card in slot 1 and Gigabit Ethernet LAN card in slot 2. Slots 1 and 2 are not hot-pluggable. Additional PCI/PCI-X - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 184
card does not initialize and powers off. 5 Maximum bus mode and frequency supported on shared slots is PCI-X 66 MHz. PCI/PCI-X Card Path Logging logged into console or event logs. Table 6-5 describes the PCI I/O paths for the server. Table 6-5 PCI I/O Paths Slot Slot 1 (core I/O SCSI) Slot 2 (core - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 185
0/5/2 0/2/1 0/6/1 0/0/1/0 0/0/1/1 HP-UX Path 0/0/2/0 0/0/2/1 0/0/3/0.0.0 supports USB and the ports are already located on the rear of the server. If you are installing the RAID card A7143A, you must install it into slot 8. If you install this card in any other slot, it interferes with the manual - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 186
3. Select an empty slot and pull up on the MRL located on the OLX divider approximately 75 degrees. CAUTION: Do not pull up on the MRL of a powered on, occupied slot or your system will crash. Figure 6-27 PCI/PCI-X OLX Divider Layout Figure 6-28 PCI-X Card Latch Opening Sequence 186 Removing and - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 187
4. Ensure that the MRL and the card latch on the OLX divider are already open and insert the PCI/PCI-X card to be added into the empty slot. CAUTION: When inserting the PCI/PCI-X card, be careful you do not accidentally touch an attention button on the other OLX dividers. This initiates an undesired - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 188
slider gate latch to secure the end of the card. Figure 6-30 Slider Gate Latch 6. Push the manual retention latch down until it seats against the chassis wall. 7. To capture the PCI/PCI-X card and manual retention latch into the closed position, turn the PCI/PCI-X card latch to the closed position - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 189
Cover" (page 154).) 10. Push the server all the way back into the rack until it stops. CAUTION: For HP-UX 11i v1 (and higher), you can remove PCI/PCI-X cards as there was on previous server models. You must remove the PCI/PCI-X card manually. Cutouts in the OLX dividers enable access for grasping - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 190
out from the rack until it stops. See "Accessing a Rack-Mounted Server" (page 149). 2. Remove the top cover. See "Removing the Top Cover" (page 153). 3. Disconnect all external and internal cables attached to the PCI card in the side service bay. 4. Turn the PCI/PCI-X card latch on the chassis to - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 191
server before removing or replacing a PCI card divider. Voltages are present at various locations within the server can result in damage to the server. Removing an OLX Divider NOTE: An rack-mounted, slide the server out from the rack until it stops. See "Accessing a Rack-Mounted Server" (page 149). - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 192
Figure 6-31 OLX Divider Removal and Replacement 4. To unlock the rear edge of the PCI divider, slide open the latch on the slider gate bracket. 192 Removing and Replacing Components - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 193
Figure 6-32 OLX Slider Gate Bracket 5. If you are removing the entire OLX divider rack, remove the four T15 screws attaching the rack to the I/O baseboard assembly. OLX Dividers 193 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 194
, slide the latch on the slider gate bracket closed. 4. Push down on the manual retention latch until it locks into the chassis wall. 5. Replace the top cover. backplane for internal SCSI hard disks drives in the HP 9000 rp4410 and rp4440 servers in either simplex or duplex mode. In simplex mode - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 195
For assistance with this procedure, contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting this the SCSI Duplex Board The SCSI duplex board is only installed if the server is configured for duplex operation. The SCSI duplex board is secured to the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 196
To remove the SCSI duplex board, follow these steps: 1. Disconnect SCSI cable B from the SCSI backplane. Figure 6-33 Disconnecting SCSI Cable B from the SCSI Backplane 196 Removing and Replacing Components - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 197
these steps: 1. Unplug the internal SCSI cables from the SCSI backplane. 2. Unplug the SCSI backplane-to-midplane riser cable from the SCSI backplane. 3. If the server is configured for simplex operation, remove the SCSI Jumper Cable (Figure 6-35). U320 SCSI Enablement and Conversion Procedures 197 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 198
NOTE: The SCSI jumper cable bridges the two SCSI connectors on the SCSI backplane when the server is configured for simplex operation. The SCSI jumper cable is not installed in duplex configurations. Figure 6-35 Remove the SCSI Backplane Jumper Cable 4. Remove the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 199
Replace the SCSI backplane to the rear of the disk drive cage (HP part number A6961-04075). 2. If your system is configured for simplex the SCSI back plane. If the server is configured for simplex operation, continue the upgrade at "Installing the Server Components" (page 201) Installing the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 200
1. Align the bracket tabs with the slots on the side of the disk drive cage. Figure 6-37 Aligning the Bracket Tabs on the SCSI Duplex Board 2. Press the bracket against the disk drive cage until the bracket locks into place. 3. Align the connector of the duplex board with the connector on the SCSI - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 201
the sever is ready for operation as follows: 1. Reconnect AC power to rear panel connectors. 2. Press the front panel power button to power on the server. 3. Wait for completion of the POST. Verify that no errors have been detected. 4. At the BCH prompt, enter the in io command. Verify that all - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 202
prevent harm to both you and the server,follow the listed guidelines to ensure safe handling of components: • Use an antistatic wrist strap and a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP 9300-1155). • Handle accessory boards and components - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 203
1. Unplug the SCSI B cable From the SCSI backplane. Figure 6-39 Unplugging the SCSI Cable B from the SCSI Backplane 2. Unplug SCSI cable B connector from the SCSI adapter board. U320 SCSI Enablement and Conversion Procedures 203 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 204
Figure 6-40 Unplug the SCSI Cable B from the SCSI Adapter Board 3. Secure the SCSI cable B within the chassis. 204 Removing and Replacing Components - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 205
4. Remove the SCSI duplex board: a. Pull the SCSI duplex board forward to disconnect the backplane connector. b. Release it from the disk drive cage. Figure 6-41 Removing the Duplex Board U320 SCSI Enablement and Conversion Procedures 205 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 206
the upgrade, verify that the sever is ready for operation as follows: 1. Reconnect AC power to the rear panel connectors. 2. To power on the server, press the front panel power button. 3. Wait for completion of the POST. 4. Verify that no errors have been detected. 5. At the BCH prompt, enter - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 207
system events. Removing and Replacing Core I/O Cards The HP 9000 rp4410 and rp4440 servers have two I/O card slots that are dedicated for . Required Service Tools Service of this product can require one or more of the following tools: • Electrically Conductive Field Service Kit (HP part number - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 208
IMPORTANT: Before disconnecting cables, note the cable configuration. Cables must be attached to the correct connectors to ensure proper functionality. 4. Open the blue PCI card latch for slot 2 by twisting it clockwise. Figure 6-43 LAN I/O Card Latch Location 5. Remove the LAN core I/O card. See " - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 209
core I/O card. Be sure to attach cables to their original connectors. 4. Replace the top cover. See "Replacing the Top Cover" (page 154). 5. Push the server back into the rack until it stops. Removing the SCSI Core I/O Card To remove the SCSI core I/O card in slot 1, follow these steps: 1. If rack - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 210
4. Open the blue PCI card latch for slot 1 by twisting it clockwise. Figure 6-45 SCSI I/O Card Latch Location 5. Remove the internal and external SCSI cables from the SCSI core I/O card. 6. Remove THE SCSI core I/O card. Installing the SCSI Core I/O Card To install the SCSI core I/O card, follow - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 211
. 3. Reconnect the internal and external SCSI cables to the SCSI core I/O card. 4. Replace the top cover. (See "Replacing the Top Cover" (page 154).) 5. Push the server back into the rack until it stops. Removing and Replacing Core I/O Cards 211 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 212
pluggable disk drives are located in the front of the HP 9000 rp4410 and rp4440 servers. The hot-pluggable disk drives are replaced using the be safely removed from or installed into the server. Verify that the operating system supports removing and replacing disk drives while the operating - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 213
1. Slide the hot-pluggable disk drive into slot 2 until it is seated. Figure 6-48 Installing a Disk Drive in Slot 2 2. Close the drive-ejector handle by pushing it down until it clicks. If you will not be installing a hot-pluggable disk drive in slot 2, you must install a volume filler. Figure 6-49 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 214
For assistance with this procedure contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting these steps: 1. If rack-mounted, slide the server out from the rack until it stops. (See "Accessing a Rack-Mounted Server" (page 149).) 2. Remove the front bezel - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 215
12. Push the SCSI backplane away from the disk drive cage and lift it up and out of the chassis. Figure 6-50 SCSI Backplane Removal and Replacement Replacing the SCSI Backplane To replace the SCSI backplane, follow these steps: 1. Replace the SCSI backplane to the rear of the disk drive cage. 2. - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 216
For assistance with this procedure, contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting these steps: 1. If rack-mounted, slide the server out from the rack until it stops. See "Accessing a Rack-Mounted Server" (page 149). 2. Remove the front bezel. - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 217
16. To remove the midplane riser board from the chassis, pull it straight up from the chassis. Figure 6-51 Midplane Riser Board Replacing the Midplane Riser Board To replace the midplane riser board, follow these steps: 1. Replace the midplane riser board onto the keyway slots on the chassis wall. - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 218
not need to be powered off to remove or replace a hot-swappable power supply. Power Supply Load Order The supported configuration of the HP 9000 rp4410 or rp4440 server requires a minimum of one power supply. A second, optional hot-swappable power supply, can be installed to provide N+1 capability - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 219
top left of the power supply. 5. Grasp the handle and pull the power supply out of the server. Figure 6-52 Hot-Swappable Power Supply Removal and Replacement Replacing a Hot-Swappable Power Supply 1. Supporting the power supply with both hands, slide it into the empty slot until it plugs into the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 220
. For assistance with this procedure contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting these steps: 1. If rack-mounted, slide the server out from the rack until it stops. See "Accessing a Rack-Mounted Server" (page 149). 2. Remove the top cover. - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 221
9. Pull the power distribution board off the keyway slots and up and out of the chassis. Figure 6-53 Power Distribution Board Removal and Replacement Replacing the Power Distribution Board To replace the power distribution board, follow these steps: 1. Replace the power distribution board over the - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 222
been disconnected from the server before removing or replacing a DVD drive. Voltages are present at various locations within the server whenever an ac power . For assistance with this procedure contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 223
3. To remove the DVD drive from the chassis, pull it straight out of the server. Figure 6-54 DVD Drive Removal and Replacement Replacing a DVD Drive To replace a DVD drive, follow these steps: 1. Grasp the front of the DVD drive and - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 224
been disconnected from the server before removing or replacing a DVD I/O board. Voltages are present at various locations within the server whenever an ac For assistance with this procedure, contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 225
8. Lift out the DVD I/O board and remove the midplane riser board connector cable. Remove the DVD I/O board from the chassis. Figure 6-55 DVD I/O Board Removal and Replacement Replacing a DVD I/O Board To replace a DVD I/O board, follow these steps: 1. Replace the DVD I/O board into the chassis and - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 226
For assistance with this procedure, contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting these steps: 1. If rack-mounted, slide the server out from the rack until it stops. See "Accessing a Rack-Mounted Server" (page 149). 2. Remove the front bezel. - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 227
7. Gently unplug the midplane riser board connector cable from the display board and remove the board from the chassis as shown in Figure 6-56. Figure 6-56 Display Board Removal and Replacement Replacing the Display Board To replace the display board, follow these steps: Display Board 227 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 228
. For assistance with this procedure, contact your local HP Authorized Service Provider. Observe all ESD safety precautions before attempting this steps: 1. If rack-mounted, slide the server out from the rack until it stops. (See "Accessing a Rack-Mounted Server" (page 149).) 2. Remove the top cover - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 229
Figure 6-57 QuickFind Diagnostic Board Removal and Replacement 4. Turn this assembly upside down and remove the QuickFind diagnostic board from the cover. 5. Unplug the cable from the connector on the QuickFind diagnostic board and remove the board from the chassis. Replacing the QuickFind - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 230
230 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 231
, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped service guide CY Optional Level C with instructions High technical skills required. available in the service guide N No Not a customer replaceable Some HP - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 232
Use this parts list whenever ordering parts for the HP 9000 rp4410 and rp4440 servers. Table A-2 Replacement Parts List Manufacturing Part Description Number Backplane Board (A6961-60002) PCA A6961-60106 SCSI Duplex Board (HP-UX) PCA A6961-67106 A6961-60008 Front Panel Display PCA A6961-67008 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 233
with left bracket in kit) 5069-3306 Rack Mount Hardware, left (included with A6977-67002 right bracket in kit) A7124-04004 Bezel, Rack Mount (rp4440) A7124-04004 A9955-4001 Bezel, Rack Mount (rp4410) A9955-04001 Part Number Exchange A6835-69001 AB475-69001 Customer Self Repair AY AY A9896 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 234
Table A-2 Replacement Parts List (continued) Manufacturing Part Description Number Part Number Replacement A6979-04001 Rackless pedestal kit A6979-04001 Parts Shared with Other Products A6825-60101 Single Port GigE LAN Card (PA8800 only) A6825-67101 AB352-60001 Dual-port GigE LAN Card ( - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 235
This appendix describes the utilities that are part of the server. These include the Boot Console Handler (BCH) and the administration tasks such as configuration or boot. Service Commands Available to qualified service personnel. The service commands are generally used to access information about - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 236
from specified path Display or modify a path Search for boot devices COnfiguration menu INformation menu SERvice menu Displays or sets boot values Displays hardware information Displays service commands DIsplay HElp [|] RESET ---- Redisplay the current menu Display help for menu - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 237
Alternate boot path: intscsib.2 0/1/1/0.2 0/01/01/01.2 (hex) Console path: 0/7/1/1.0 0/07/01/01.1 (hex) Keyboard path: 0/0/4/0.0 0/0/04/0.0 (hex) Main Menu: Enter command or manu > Search Command The SEA (search) command automatically checks all possible boot and install devices connected - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 238
: Too many CPUS for a rp4410 system. System will not boot. WARNING: A fatal error has occurred-system cannot boot. Review warning messages in the information menu. Service Menu The SERvice menu commands are used by service personnel to view information about the system for the purpose of system - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 239
---Service Menu can manually update the server status or location. The iLO MP is available whenever the system is connected to a power source, even if the server main power button is in the off position. For complete information on the iLO MP, see the HP Integrity and HP 9000 iLO MP Operations Guide - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 240
240 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 241
Specifications Table C-1 provides temperature and airflow information for minimum, typical, and maximum configurations for the HP 9000 rp4410 and rp4440 servers. It also lists the server and rack weights and dimensions. Table C-1 Physical and Environmental Specifications Min. Config. Max. Config - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 242
242 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 243
, 236 path, 236 search, 237 service, 238 ODE, 138 connecting to the LAN, 103 console accessing host with GUI, 112 accessing host with TUI, 112 determining connection method, 106 graphics, accessing using VGA, 114 setup, 104 troubleshooting, 121 contacting HP, 124 control panel LED definitions, 27 - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 244
35 Event Monitoring Service (EMS), 135 Ethernet LAN port, 35 H hard disk drive troubleshooting, 121 hardware pathing, 185 hot-pluggable OLA, hot-swappable power supply, installing, 74 HP-UX shutting down, 126 HP-UX booting BCH, 125 LVM maintenance iLO MP) intermittent server problems, 120 internal - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 245
HP-UX, 117 HP-UX in LVM maintenance mode, 117 HP-UX in single-user mode, 117 to HP-UX, 116 using BCH, 117 boots or does not boot, 120 supported, 116, 125 verifying server troubleshooting, 96 PCI/PCI-X configurations, 182 pedestal accessing the server PR command, 40, 115 problems, 119 reset command ( - HP 9000 rp4410-4 | User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 246
79, 161 QuickFind diagnostic panel, 228 rack mounted server, 149 SCSI backplane, 214 server from rack, 150 tools required, 149 top cover troubleshooting iLO MP, 136 LEDs, 139 methodology, 118, 129 offline support tools, 137 online support tools, 135 Event Monitoring Service (EMS), 135 Support Tools
HP 9000 rp4410 and HP 9000 rp4440
User Service Guide
HP Part Number: A9950-96011-ed5
Published: October 2009
Edition: 5