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HP 9000 rp4410-4 User Service Guide, Fifth Edition - HP 9000 rp4410/4440 - Page 121

DVD Problems, Hard Drive Problems, Console Problems

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DVD Problems DVD problems that occur during installation are usually related to faulty connections. If you are experiencing DVD problems, follow these steps: 1. Remove and reinsert the disk. 2. Replace the disk. 3. Remove and reinstall the DVD drive. Check that connectors are fully engaged. 4. Replace the DVD drive. Hard Drive Problems Hard drive problems that occur during installation are usually due to rough handling. The drive may not be correctly seated or may have been damaged in transit. If you are experiencing hard drive problems, follow these steps: 1. Remove and reinsert the faulty hard drive. 2. Swap the hard drive with one from another slot or with a known good spare. 3. Remove and reinstall the hard drive backplane. Check that connectors are fully engaged. 4. Replace the hard drive backplane. Console Problems Console problems during installations can be caused by faulty interconnections. If you are experiencing monitor, keyboard, or mouse problems, follow these steps: 1. Check the monitor controls. Adjust contrast and brightness as required. 2. Inspect all power and interconnecting cables. Check that all console connectors are fully engaged. 3. Check that all iLO MP board connectors are fully engaged. 4. Exercise the appropriate self-test features of the console software. Downloading and Installing the Latest Version of the Firmware HP makes every effort to provide you with the most current version of firmware. However, there can be instances when this is not the case. To ensure you have the latest version of the firmware running on the server, download the latest version of the firmware from the web, and create a CD to install the firmware on the server. Downloading the Latest Version of the Firmware To download the latest version of the firmware from the HP website, follow these steps: 1. Go to: http://www.hp.com/go/bizsupport 2. Select Download drivers and software. 3. From the Servers category, select PA-RISC-based servers. 4. Select your product from the servers listed. 5. Select your operating system. 6. Select the firmware package you want to download. 7. Download the firmware package, and follow the instructions for updating the firmware included in the release notes. Installing the Latest Version of the Firmware on the Server To install the latest version of the firmware on the server, follow these steps: 1. Initiate a server console session. 2. Insert the CD with the copy of the latest version of the firmware. Troubleshooting 121

Section	Page
HP 9000 rp4410 and HP 9000 rp4440 User Service Guide	1
Table of Contents	3
About This Document	17
Intended Audience	17
New and Changed Information in This Edition	17
Publishing History	17
Document Organization	17
Typographic Conventions	18
HP-UX Release Name and Release Identifier	19
Related Documents	19
HP Encourages Your Comments	19
1 Overview	21
HP 9000 rp4410 and rp4440 Server Views	21
Detailed Server Description	23
I/O Subsystem	23
Internal Core I/O	23
External Core I/O	23
Processors	24
Memory	24
Cooling	24
Power Supply Unit	24
Front Display Panel, DVD, and Diagnostic Panel	24
Mass Storage	24
Firmware	25
Event IDs for Errors and Events	25
Dimensions and Values	25
Controls, Ports, and LEDs	25
Front Panel	25
Rear Panel	28
Power Supply Status LEDs	29
iLO MP LAN LEDs	30
Single-Port Gigabit Ethernet LAN Card	31
Ports and Connectors	32
USB Ports	33
VGA Port	33
Serial Ports	33
iLO MP LAN Port	34
Gigabit Ethernet LAN Port	35
SCSI Port, Ultra 3, 68-Pin	35
Additional Controls and LEDs	36
Hot-Pluggable Disk Drive LEDs	36
DVD Drives	37
QuickFind Diagnostic Panel	37
Accessing the QuickFind Diagnostic Panel	37
I/O Baseboard LED Indicators	38
Powering the Server On and Off	40
Power States	40
Powering On the Server	40
Powering On the Server Using the iLO MP	40
Powering On the Server Manually	41
Powering Off the Server	41
Powering Off the Server Using the iLO MP	41
Powering Off the Server Manually	41
2 System Specifications	43
System Configuration	43
Dimensions and Values	43
Grounding	44
Electrical Specifications	44
AC Power Cords	44
Circuit Breaker	44
System Power Specifications	45
Power and Cooling	46
Environmental Specifications	46
Operating Environment	46
Environmental Temperature Sensor	46
Nonoperating Environment	47
Cooling	47
CPU and Memory Cooling	47
Bulk Power Supply Cooling	47
PCI and Mass Storage Section Cooling	47
Acoustic Noise Specification	48
Physical and Environmental Specifications	48
3 Installing the System	51
Introduction	51
Server Views	51
Detailed Server Description	52
I/O Subsystem	52
Internal Core I/O	52
External Core I/O	53
Processors	53
Memory	53
Cooling	53
Power Supply Unit	53
Front Display Panel, DVD, and Diagnostic Panel	54
Mass Storage	54
Firmware	54
Event IDs for Errors and Events	54
Dimensions and Values	54
Safety Information	55
Installation Sequence and Checklist	55
Unpacking and Inspecting the Server	56
Verifying Site Preparation	56
Inspecting the Shipping Containers for Damage	56
Unpacking the Server	56
Checking the Inventory	56
Returning Damaged Equipment	57
Unloading the Server with a Lifter	57
Installing Additional Components	57
Service Tools Required	57
Accessing a Rack-Mounted Server	58
Extend the Server from the Rack	58
Inserting the Server Into the Rack	58
Accessing a Pedestal-Mounted Server	59
Front Panel Controls and Indicators	59
Additional Controls and Indicators	62
Hot-Pluggable Disk Drive Indicators	62
DVD, DVD-R, and DVD-RW Drives	63
Front Bezel	63
Removing the Front Bezel	63
Replacing the Front Bezel	64
Front and Top Covers	64
Removing the Front Cover	64
Replacing the Front Cover	65
Removing the Top Cover	65
Replacing the Top Cover	66
Hot-Swappable Chassis Fan Units	66
Removing a Hot-Swappable Fan Unit	68
Replacing a Hot-Swappable Fan Unit	69
I/O Baseboard Assembly	69
Removing the I/O Baseboard Assembly	69
Replacing the I/O Baseboard Assembly	71
System Battery	72
Battery Notice	72
Replacing the System Battery	72
Installing Power Supplies and Disk Drives	74
Installing Hot-Swappable Power Supplies	74
Power Supply Load Order	74
Installing Hot-Pluggable Disk Drives	75
Installing Processors	77
Required Tools	77
Dual Processor Modules	77
Processor Load Order	78
Removing the Processor Extender Board	78
Installing a Processor on the Extender Board	80
Extender Board Switches and Jumpers	84
Replacing the Processor Extender Board	84
Installing Memory	84
Supported DIMM Sizes	84
DIMM Slot Fillers	84
Removing a Memory Extender Board	86
Installing DIMMs	87
Replacing the Memory Extender Board	88
Hot-Pluggable PCI/PCI-X	88
Hot-Pluggable PCI/PCI-X Operations	89
PCI/PCI-X Hardware and Software Interfaces	89
PCI/PCI-X Slot Locations and Configurations	89
Hot-Plug Procedures	91
OLA	91
OLR	95
Understanding LEDs and Hardware Errors	96
Troubleshooting PCI/PCI-X Hot-Pluggable Operations	96
Converting SCSI From Simplex to Duplex	97
Safety Information	97
Accessing the SCSI Backplane	97
Converting to Duplex	97
Replacing the Removed Modules	101
Installing the Server Into a Rack, Non-HP Rack, or Pedestal	102
HP Rack	102
Non-HP Rack	102
Pedestal Mount	102
Connecting the Cables	102
AC Input Power	102
Core I/O Connections	103
Applying Standby Power to the Server	103
Connecting to the LAN	103
Console Setup	104
Setting Up the Console	104
Setup Checklist	104
Setup Flowchart	105
Preparation	106
Determining the Physical iLO MP Access Method	106
Determining the iLO MP LAN Configuration Method	107
Configuring the iLO MP LAN Using DHCP and DNS	107
Configuring the iLO MP LAN Using ARP Ping	108
Configuring the iLO MP LAN Using the RS-232 Serial Port	109
Logging In to the iLO MP	110
Additional Setup	111
Modifying User Accounts and Default Password	111
Setting Up Security	112
Security Access Settings	112
Accessing the Host Console	112
Accessing the Host Console With the TUI - CO Command	112
Interacting with the iLO MP Using the Web GUI	112
Accessing the Graphic Console Using VGA	114
Enabling VGA Graphics Capability	114
Installing Your A6150B Graphics Card	114
Connecting a Monitor Using the VGA Port	114
Powering the Server On and Off	115
Power States	115
Powering On the Server	115
Powering On the Server Using the iLO MP PC Command	115
Powering On the Server Manually	116
Powering Off the Server	116
Powering Off the Server Using the iLO MP PC Command	116
Powering Off the Server Manually	116
Booting the Operating System	116
Supported Operating System	116
Booting and Shutting Down HP-UX	117
Standard HP-UX Booting Using Boot Console Handler	117
Booting HP-UX in Single-User Mode	117
Booting HP-UX in LVM Maintenance Mode	117
Shutting Down HP-UX	118
Verifying the Server Configuration Using the Boot Console Handler	118
Troubleshooting	118
Troubleshooting Methodology	118
Troubleshooting Using the Server Power Button	119
Server Does Not Power On	119
BCH Menu is Not Available	120
Operating System Does Not Boot	120
Operating System Boots with Problems	120
Intermittent Server Problems	120
DVD Problems	121
Hard Drive Problems	121
Console Problems	121
Downloading and Installing the Latest Version of the Firmware	121
Downloading the Latest Version of the Firmware	121
Installing the Latest Version of the Firmware on the Server	121
Troubleshooting Using LED Indicators	122
Front Control Panel LEDs	122
QuickFind Diagnostic Panel LEDs	123
Information to Collect Before You Contact Support	124
4 Booting the Operating System	125
Supported Operating System	125
Booting and Shutting Down HP-UX	125
Standard HP-UX Booting Using the Boot Console Handler	125
Booting HP-UX in Single-User Mode	126
Booting HP-UX in LVM Maintenance Mode	126
Shutting Down HP-UX	126
Verifying the Server Configuration Using Boot Console Handler	127
5 Troubleshooting	129
Troubleshooting Methodology	129
Troubleshooting System Power	129
Using the Front Panel Power Button	129
Server Does Not Successfully Power On and Remain Powered On	130
System Build-Up Troubleshooting	132
Operating System Boots	134
Operating System Does Not Boot	135
Troubleshooting Using Online Support Tools	135
Support Tools Manager	135
Event Monitoring Service	135
iLO MP	135
Accessing the iLO MP Interface and System Logs	136
SEL	136
Troubleshooting Using Offline Support Tools	137
ODE	137
Troubleshooting PCI/PCI-X Hot-Pluggable Operations	138
PCI/PCI-X Bus Mode or Frequency Mismatch	139
Hardware Operation Fault	139
Troubleshooting Using LED Indicators	139
Front Control Panel LEDs	139
QuickFind Diagnostic Panel LEDs	140
I/O Baseboard LED Indicators	141
Memory Extender Boards	143
Disk and I/O Path Logging	144
Core I/O Connections	145
System I/O Board Switches and Jumpers	146
6 Removing and Replacing Components	149
Safety Information	149
Required Service Tools	149
Accessing a Rack-Mounted Server	149
Extend the Server From the Rack	150
Inserting the Server Into the Rack	150
Accessing a Pedestal-Mounted Server	151
Front Bezel	151
Removing the Front Bezel	152
Replacing the Front Bezel	152
Front and Top Covers	152
Removing the Front Cover	152
Replacing the Front Cover	153
Removing the Top Cover	153
Replacing the Top Cover	154
Memory Extender Board	155
Removing the Memory Extender Board	155
Replacing the Memory Extender Board	156
System Memory DIMMs	156
Replacing Deallocated Memory Ranks	156
Removing Memory DIMMs	157
Installing Memory DIMMs	157
Supported DIMM Sizes	159
DIMM Slot Fillers	159
Installing DIMMs	159
Processor Extender Board	161
Removing the Processor Extender Board	161
Replacing the Processor Extender Board	162
Replacing Dual Processor Modules	165
Dual Processor Modules	165
Processor Load Order	165
Removing a Dual Processor Module	166
Installing a Dual Processor Module	167
Hot-Swappable Chassis Fan Unit	172
Removing a Hot-Swappable Chassis Fan Unit	172
Replacing a Hot-Swappable Chassis Fan Unit	174
I/O Baseboard Assembly	175
Removing the I/O Baseboard Assembly	175
Replacing the I/O Baseboard Assembly	177
Removing and Replacing the I/O Baseboard Locking Lever	180
System Battery	180
Battery Notice	180
Replacing the System Battery	181
Removing and Replacing PCI/PCI-X Cards	182
PCI/PCI-X Configurations	182
PCI/PCI-X Card Path Logging	184
OLA	185
OLR	189
Removing a PCI/PCI-X Card Offline	190
Installing a PCI Card Offline	190
OLX Dividers	191
Removing an OLX Divider	191
Replacing an OLX Divider	194
U320 SCSI Enablement and Conversion Procedures	194
Time Required	194
Upgrade Tasks	194
Simplex Configuration Upgrade	194
Duplex Configuration Upgrade	195
Back Up Your Data	195
Removing Server Components	195
Removing the SCSI Duplex Board	195
Removing the SCSI Backplane	197
Replacing the SCSI Backplane	199
Installing the SCSI Duplex Board	199
Installing the Server Components	201
Verify the Upgrade Installation	201
Converting SCSI From Duplex to Simplex Operation	202
Safety Information	202
Accessing the SCSI Backplane	202
Converting to Simplex	202
Installing Server Components	206
Verifying the Upgrade Installation	206
Removing and Replacing Core I/O Cards	207
Safety Information	207
Required Service Tools	207
PCI Slot Locations and Configurations	207
Removing the LAN Core I/O Card	207
Installing the LAN Core I/O Card	208
Removing the SCSI Core I/O Card	209
Installing the SCSI Core I/O Card	210
Hot-Pluggable Disk Drives	212
Removing a Hot-Pluggable Disk Drive	212
Replacing a Hot-Pluggable Disk Drive	212
SCSI Backplane	214
Removing the SCSI Backplane	214
Replacing the SCSI Backplane	215
Midplane Riser Board	216
Removing the Midplane Riser Board	216
Replacing the Midplane Riser Board	217
Hot-Swappable Power Supplies	218
Power Supply Load Order	218
Removing a Hot-Swappable Power Supply	218
Replacing a Hot-Swappable Power Supply	219
Power Distribution Board	220
Removing the Power Distribution Board	220
Replacing the Power Distribution Board	221
DVD Drive	222
Removing a DVD Drive	222
Replacing a DVD Drive	223
DVD I/O Board	224
Removing a DVD I/O Board	224
Replacing a DVD I/O Board	225
Display Board	226
Removing the Display Board	226
Replacing the Display Board	227
QuickFind Diagnostic Board	228
Removing the QuickFind Diagnostic Board	228
Replacing the QuickFind Diagnostic Board	229
A Replacement Parts	231
Customer Self Repair	231
Replacement Parts List	232
B Utilities	235
Boot Console Handler	235
BCH Commands	235
BCH Main Menu Commands and Submenus	236
Boot Command	236
Path Command	236
Search Command	237
Configuration Menu	237
Information Menu	238
Service Menu	238
Display Command	239
SCSI Command	239
ProductNum Command	239
iLO MP	239
C Physical and Environmental Specifications	241

Match case Limit results 1 per page

DVD Problems

DVD problems that occur during installation are usually related to faulty connections. If you are

experiencing DVD problems, follow these steps:

Remove and reinsert the disk.

Replace the disk.

Remove and reinstall the DVD drive. Check that connectors are fully engaged.

Replace the DVD drive.

Hard Drive Problems

Hard drive problems that occur during installation are usually due to rough handling. The drive

may not be correctly seated or may have been damaged in transit. If you are experiencing hard

drive problems, follow these steps:

Remove and reinsert the faulty hard drive.

Swap the hard drive with one from another slot or with a known good spare.

Remove and reinstall the hard drive backplane. Check that connectors are fully engaged.

Replace the hard drive backplane.

Console Problems

Console problems during installations can be caused by faulty interconnections. If you are

experiencing monitor, keyboard, or mouse problems, follow these steps:

Check the monitor controls. Adjust contrast and brightness as required.

Inspect all power and interconnecting cables. Check that all console connectors are fully

engaged.

Check that all iLO MP board connectors are fully engaged.

Exercise the appropriate self-test features of the console software.

Downloading and Installing the Latest Version of the Firmware

HP makes every effort to provide you with the most current version of firmware. However, there

can be instances when this is not the case.

To ensure you have the latest version of the firmware running on the server, download the latest

version of the firmware from the web, and create a CD to install the firmware on the server.

Downloading the Latest Version of the Firmware

To download the latest version of the firmware from the HP website, follow these steps:

Go to:

http://www.hp.com/go/bizsupport

Select

Download drivers and software

From the

Servers

category, select

PA-RISC-based servers

Select your product from the servers listed.

Select your operating system.

Select the firmware package you want to download.

Download the firmware package, and follow the instructions for updating the firmware

included in the release notes.

Installing the Latest Version of the Firmware on the Server

To install the latest version of the firmware on the server, follow these steps:

Initiate a server console session.

Insert the CD with the copy of the latest version of the firmware.

Troubleshooting

121