Hard Drive Problems
.....................................................................................................................
121
Console Problems
..........................................................................................................................
121
Downloading and Installing the Latest Version of the Firmware
.................................................
121
Downloading the Latest Version of the Firmware
...................................................................
121
Installing the Latest Version of the Firmware on the Server
....................................................
121
Troubleshooting Using LED Indicators
.........................................................................................
122
Front Control Panel LEDs
........................................................................................................
122
QuickFind Diagnostic Panel LEDs
...........................................................................................
123
Information to Collect Before You Contact Support
......................................................................
124
4 Booting the Operating System
.................................................................................
125
Supported Operating System
..............................................................................................................
125
Booting and Shutting Down HP-UX
...................................................................................................
125
Standard HP-UX Booting Using the Boot Console Handler
.........................................................
125
Booting HP-UX in Single-User Mode
............................................................................................
126
Booting HP-UX in LVM Maintenance Mode
.................................................................................
126
Shutting Down HP-UX
..................................................................................................................
126
Verifying the Server Configuration Using Boot Console Handler
.....................................................
127
5 Troubleshooting
..........................................................................................................
129
Troubleshooting Methodology
...........................................................................................................
129
Troubleshooting System Power
..........................................................................................................
129
Using the Front Panel Power Button
.............................................................................................
129
Server Does Not Successfully Power On and Remain Powered On
.............................................
130
System Build-Up Troubleshooting
...........................................................................................
132
Operating System Boots
.................................................................................................................
134
Operating System Does Not Boot
..................................................................................................
135
Troubleshooting Using Online Support Tools
....................................................................................
135
Support Tools Manager
.................................................................................................................
135
Event Monitoring Service
..............................................................................................................
135
iLO MP
...........................................................................................................................................
135
Accessing the iLO MP Interface and System Logs
...................................................................
136
SEL
.......................................................................................................................................
136
Troubleshooting Using Offline Support Tools
....................................................................................
137
ODE
................................................................................................................................................
137
Troubleshooting PCI/PCI-X Hot-Pluggable Operations
................................................................
138
PCI/PCI-X Bus Mode or Frequency Mismatch
.........................................................................
139
Hardware Operation Fault
.......................................................................................................
139
Troubleshooting Using LED Indicators
..............................................................................................
139
Front Control Panel LEDs
..............................................................................................................
139
QuickFind Diagnostic Panel LEDs
................................................................................................
140
I/O Baseboard LED Indicators
.......................................................................................................
141
Memory Extender Boards
..............................................................................................................
143
Disk and I/O Path Logging
.................................................................................................................
144
Core I/O Connections
..........................................................................................................................
145
System I/O Board Switches and Jumpers
...........................................................................................
146
6 Removing and Replacing Components
...................................................................
149
Safety Information
...............................................................................................................................
149
Required Service Tools
........................................................................................................................
149
Accessing a Rack-Mounted Server
......................................................................................................
149
Extend the Server From the Rack
..................................................................................................
150
Inserting the Server Into the Rack
.................................................................................................
150
Table of Contents
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