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HP Photosmart D7400 User Guide - Page 114

Troubleshooting, Communication problems over a USB connection - power cable

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Troubleshooting 12 Troubleshooting This section contains the following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Network troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card and front USB port troubleshooting • Errors Troubleshooting tips This section contains the following topics: • Communication problems over a USB connection • Information on ink cartridges and the print head • Information on paper • Clear paper jams • View the Readme file Communication problems over a USB connection NOTE: For information on network communication problems, see "Network troubleshooting" on page 125. For information on communication problems involving a memory card, PictBridge camera, or storage device, see "Memory card and front USB port troubleshooting" on page 145. If the HP Photosmart and computer are not communicating with each other, try the following: • Look at the display on the HP Photosmart. If the display is blank and the On button is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet. Press the On button to turn on the HP Photosmart. • Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. • Check the connection from the HP Photosmart to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP Photosmart. Make Troubleshooting 113

Section	Page
Contents	2
HP Photosmart D7400 series Help	8
HP Photosmart overview	10
The HP Photosmart at a glance	10
Control panel features	11
Display icons	12
Display sleep state	12
Menu overview	13
Photosmart Express Menu	13
Setup Menu	13
Help Menu	14
Enter text using the visual keyboard	14
Use the HP Photosmart Software	14
Find more information	16
Finish setting up the HP Photosmart	18
Set your preferences	18
Set your language and country/region	18
Adjust the volume	19
Set the default paper tray for PictBridge/DPOF/uPnP printing	19
Enable faster browsing of photos	19
Set the paper tray for printing from a Bluetooth device	20
Restore the factory defaults	20
Play a slideshow on the display	20
Computer connection information	21
Supported connection types	21
Connect using Ethernet	22
Connect using integrated wireless WLAN 802.11	22
Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology	22
Find the device name and address	22
Set Bluetooth security for the HP Photosmart	23
Use a Bluetooth® connection to print from your computer	25
Use printer sharing	27
Connect to a network	27
Wired network setup	28
What you need for a wired network	29
Connect the HP Photosmart to the network	29
Integrated wireless WLAN 802.11 network setup	30
What you need for an integrated wireless WLAN 802.11 network	31
Connect to an integrated wireless WLAN 802.11 network	31
Wireless ad hoc network setup	34
What you need for an ad hoc network	34
Create a network profile for a Windows XP computer	34
Create a network profile for other operating systems	36
Connect to a wireless ad hoc network	36
Install the software for a network connection	37
Connect to additional computers on a network	38
Change the HP Photosmart from a USB connection to a network connection	39
Manage your network settings	39
Change basic network settings from the control panel	40
Change advanced network settings from the control panel settings	42
Use the Embedded Web Server	43
Network configuration page definitions	45
Network glossary	51
How do I?	54
Load paper	56
Choose papers for printing	56
Recommended papers for printing	56
Papers to avoid	58
Load paper	58
Load full-size paper	59
Load 10 x 15 cm (4 x 6 inch) photo paper	61
Load index cards	62
Load envelopes	63
Load other types of paper	64
Avoid paper jams	65
Print from your computer	66
Print from a software application	66
Make the HP Photosmart the default printer	67
Change the print settings for the current job	67
Set the paper size	67
Set the paper type for printing	68
View the print resolution	68
Change the print speed or quality	69
Change the page orientation	69
Scale the document size	70
Change the saturation, brightness, or color tone	70
Preview your print job	70
Change the default print settings	71
Printing shortcuts	71
Create printing shortcuts	72
Delete printing shortcuts	72
Perform special print jobs	73
Print a borderless image	73
Print a photo on photo paper	74
Print custom CD/DVD labels	75
Print using Maximum dpi	75
Print on both sides of the page	76
Print a multiple-page document as a booklet	77
Print multiple pages on a single sheet	79
Print a multiple-page document in reverse order	79
Reverse an image for iron-on transfers	80
Print on transparencies	80
Print a group of addresses on labels or envelopes	81
Print a poster	82
Print a Web page	82
Stop a print job	83
Use the photo features	86
View and select photos	87
Print your photos	88
Create special projects from your photos	90
Share photos using HP Photosmart Software	91
Save photos to your computer	92
Edit photos using the control panel	94
Zoom and pan to crop a photo	94
Rotate a photo	95
Adjust the brightness of your photos	96
Print a frame around your photo	96
Apply special color effects to your photos	97
Remove red‐eye	98
Automatically enhance your photos	99
Print reports and forms	100
Print a self-test report	100
Print forms	101
Maintain the HP Photosmart	102
Check the estimated ink levels	102
Work with ink cartridges	103
Replace the ink cartridges	103
Align the printer	106
Clean the print head	107
Clean the ink cartridge contacts	108
Remove ink from your skin and clothing	109
Clean the HP Photosmart	109
Self-maintenance sounds	110
Reduce energy consumption when the HP Photosmart is off	110
Turn off the HP Photosmart	110
Shop for ink supplies	112
Troubleshooting	114
Troubleshooting tips	114
Communication problems over a USB connection	114
Information on ink cartridges and the print head	115
Information on paper	116
Clear paper jams	116
View the Readme file	118
Hardware setup troubleshooting	118
Software installation troubleshooting	122
Uninstall and reinstall the software	124
Network troubleshooting	126
Wired network setup troubleshooting	126
Wireless setup troubleshooting	129
Print quality troubleshooting	132
Print troubleshooting	139
Memory card and front USB port troubleshooting	146
Errors	151
Device messages	151
File messages	153
Supported file types for the HP Photosmart	154
General user messages	155
Paper messages	157
Power and connection messages	159
Ink cartridge messages	162
HP warranty and support	170
Warranty	170
Ink cartridge warranty information	170
Support process	171
Before you call HP support	171
HP support by phone	171
Phone support period	172
Placing a call	172
After the phone support period	172
Additional warranty options	172
HP Quick Exchange Service (Japan)	173
Call HP Korea customer support	173
Prepare the HP Photosmart for shipment	174
Secure the ink system	174
Remove the control panel faceplate	174
Pack the HP Photosmart	175
Technical information	176
Specifications	176
Environmental product stewardship program	177
Paper use	178
Plastics	178
Material safety data sheets	178
Recycling program	178
HP inkjet supplies recycling program	178
Energy consumption	178
Special handling of materials	178
Attention California users	178
NDL battery disposal	178
Taiwan battery statement	179
Disposal of Waste Equipment by Users in Private Households in the European Union	179
Regulatory notices	180
Regulatory model identification number	180
FCC statement	180
Notice to users in Korea	181
VCCI (Class B) compliance statement for users in Japan	181
Notice to users in Japan about power cord	181
Geräuschemission	181
Regulatory wireless statements	181
Wireless: Exposure to radio frequency radiation	181
Wireless: Notice to users in Brazil	182
Wireless: Notice to users in Canada	182
European Union Regulatory Notice	183
Wireless: Notice to users in Taiwan	183
Declaration of conformity (European Economic Area)	184
HP Photosmart D7400 series declaration of conformity	184