HP Photosmart D7400 User Guide - Page 167

Print head failure, Alignment failed, Replace ink cartridges soon, Scheduled maintenance

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Troubleshooting Chapter 12 Print head failure Cause: The print head assembly or the ink delivery system has failed and the HP Photosmart can no longer print. Solution: Contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Alignment failed Cause: An incorrect type of paper is loaded in the input tray. Solution: If you have color or photo paper loaded in the input tray when you align the printer, the alignment might fail. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor. Contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print head assembly or sensor is defective. Solution: Contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Replace ink cartridges soon Cause: The indicated ink cartridge is estimated to be low on ink and might need to be replaced soon. Solution: You might be able to continue printing for a short period of time with ink remaining in the print head assembly. Replace the indicated ink cartridge(s) or follow the prompts on the display or computer screen to continue. For more information, see: "Replace the ink cartridges" on page 102 Scheduled maintenance Cause: The HP Photosmart performs a periodic maintenance procedure to ensure excellent print quality. 166 Troubleshooting

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Print head failure
Cause:
The print head assembly or the ink delivery system has failed and the
HP Photosmart can no longer print.
Solution:
Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click
Contact HP
for information
on calling for technical support.
Alignment failed
Cause:
An incorrect type of paper is loaded in the input tray.
Solution:
If you have color or photo paper loaded in the input tray when you align
the printer, the alignment might fail. Load unused plain white letter or A4 paper into
the input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor.
Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click
Contact HP
for information
on calling for technical support.
Cause:
The print head assembly or sensor is defective.
Solution:
Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click
Contact HP
for information
on calling for technical support.
Replace ink cartridges soon
Cause:
The indicated ink cartridge is estimated to be low on ink and might need to
be replaced soon.
Solution:
You might be able to continue printing for a short period of time with ink
remaining in the print head assembly. Replace the indicated ink cartridge(s) or follow
the prompts on the display or computer screen to continue.
For more information, see:
“
Replace the ink cartridges” on page 102
Scheduled maintenance
Cause:
The HP Photosmart performs a periodic maintenance procedure to ensure
excellent print quality.
Chapter 12
166
Troubleshooting
Troubleshooting