HP Photosmart D7400 User Guide - Page 142

Solution, offline, printing, To check the printer driver status, Settings, Status, stop printing - printer offline

Get HP Photosmart D7400 PDF manuals and user guides View all HP Photosmart D7400 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 142 highlights

Troubleshooting Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status 1. In the HP Solution Center, click the device tab. 2. Click Settings. 3. Click Status. If the status is offline or stop printing, change the status to ready. Cause: A deleted print job is still in the queue. Solution: A print job might remain in the queue after it has been cancelled. The cancelled print job jams the queue and prevents the next print job from printing. From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following: • Disconnect the USB cable from the HP Photosmart, restart the computer, and then reconnect the USB cable to the HP Photosmart. • Shut down the HP Photosmart, restart the computer, and then restart the HP Photosmart. The HP Photosmart prints meaningless characters Cause: There is no more available memory in the HP Photosmart. Solution: Turn off the HP Photosmart and your computer for 60 seconds, then turn them both on and try printing again. Cause: The document is corrupt. Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt. Nothing happens when I try to print Cause: The HP Photosmart is turned off. Solution: Look at the On button located on the top of the HP Photosmart. If it is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet. Press the On button to turn on the HP Photosmart. Cause: The HP Photosmart is busy with another task. Solution: Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP Photosmart, check your computer to see if there are any messages. Cause: The HP Photosmart is not the selected printer. Print troubleshooting 141

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
Solution:
The printer driver status might have changed to either
offline
or
stop
printing
.
To check the printer driver status
1.
In the HP Solution Center, click the device tab.
2.
Click
Settings
.
3.
Click
Status
.
If the status is
offline
or
stop printing
, change the status to
ready
.
Cause:
A deleted print job is still in the queue.
Solution:
A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
Disconnect the USB cable from the HP Photosmart, restart the computer, and
then reconnect the USB cable to the HP Photosmart.
•
Shut down the HP Photosmart, restart the computer, and then restart the
HP Photosmart.
The HP Photosmart prints meaningless characters
Cause:
There is no more available memory in the HP Photosmart.
Solution:
Turn off the HP Photosmart and your computer for 60 seconds, then turn
them both on and try printing again.
Cause:
The document is corrupt.
Solution:
Try printing another document from the same software application. If this
works, then try printing a previously saved version of the document that is not corrupt.
Nothing happens when I try to print
Cause:
The HP Photosmart is turned off.
Solution:
Look at the
On
button located on the top of the HP Photosmart. If it is not
lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to
the HP Photosmart and plugged into a power outlet. Press the
On
button to turn on
the HP Photosmart.
Cause:
The HP Photosmart is busy with another task.
Solution:
Some documents take a long time to print. If nothing has printed several
minutes after you sent a print job to the HP Photosmart, check your computer to see
if there are any messages.
Cause:
The HP Photosmart is not the selected printer.
Print troubleshooting
141
Troubleshooting