HP Photosmart D7400 User Guide - Page 166

Original HP ink depleted, Print head assembly is stalled, Cause, Solution

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Troubleshooting www.hp.com/go/anticounterfeit For more information, see: "Replace the ink cartridges" on page 102 Original HP ink depleted Cause: The original HP ink in the indicated ink cartridge(s) has been depleted. Solution: Replace the indicated ink cartridge(s) or touch OK to continue. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. For more information, see: "Replace the ink cartridges" on page 102 Print head assembly is stalled Cause: The print head assembly is blocked. Solution: Remove any objects that are blocking the print head assembly. To clear the print head assembly 1. Open the ink cartridge door by lifting from the front center of the device, until the door locks into place. 2. Remove any objects that are blocking the print head assembly, including any packing materials. 3. Turn the HP Photosmart off, then turn it on again. 4. Close the ink cartridge door. Errors 165

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www.hp.com/go/anticounterfeit
For more information, see:
“
Replace the ink cartridges” on page 102
Original HP ink depleted
Cause:
The original HP ink in the indicated ink cartridge(s) has been depleted.
Solution:
Replace the indicated ink cartridge(s) or touch
OK
to continue.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE:
HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
For more information, see:
“
Replace the ink cartridges” on page 102
Print head assembly is stalled
Cause:
The print head assembly is blocked.
Solution:
Remove any objects that are blocking the print head assembly.
To clear the print head assembly
1.
Open the ink cartridge door by lifting from the front center of the device, until the
door locks into place.
2.
Remove any objects that are blocking the print head assembly, including any
packing materials.
3.
Turn the HP Photosmart off, then turn it on again.
4.
Close the ink cartridge door.
Errors
165
Troubleshooting