HP Photosmart D7400 User Guide - Page 134

Solution, Cause, Maximum dpi, High Resolution, Contact HP, HP Premium Plus Photo Paper.

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Troubleshooting Solution: Change the paper type setting to match the type of paper loaded in the input tray. For more information, see: "Set the paper type for printing" on page 67 Cause: The print quality setting on the HP Photosmart is set too low. Solution: Load high-quality paper in the input tray and print the image with a high print quality setting, such as Best, Maximum dpi, or High Resolution. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. If the problem persists, use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. For more information, see: "Information on paper" on page 115 Cause: The print head needs to be cleaned. Solution: Clean the print head, and then print a self-test report. Check the color blocks in the report for any problems. If the color blocks show print quality problems, perform a printer alignment. If the problem persists after cleaning and aligning, contact HP support for help. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: • "Clean the print head" on page 106 • "Print a self-test report" on page 99 • "Align the printer" on page 105 Cause: You are using non-HP ink. Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. The text edges are jagged Cause: The font is a custom size. Print quality troubleshooting 133

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Solution:
Change the paper type setting to match the type of paper loaded in the
input tray.
For more information, see:
“
Set the paper type for printing” on page 67
Cause:
The print quality setting on the HP Photosmart is set too low.
Solution:
Load high-quality paper in the input tray and print the image with a high
print quality setting, such as
Best
,
Maximum dpi
, or
High Resolution
. Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP Photosmart or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 115
Cause:
The print head needs to be cleaned.
Solution:
Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click
Contact HP
for information
on calling for technical support.
For more information, see:
•
“
Clean the print head” on page 106
•
“
Print a self-test report” on page 99
•
“
Align the printer” on page 105
Cause:
You are using non-HP ink.
Solution:
HP recommends that you use genuine HP ink cartridges. Genuine HP
ink cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE:
HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
The text edges are jagged
Cause:
The font is a custom size.
Print quality troubleshooting
133
Troubleshooting