HP Photosmart D7400 User Guide - Page 153
File messages, Photo tray cannot disengage, Error reading or writing the file
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Troubleshooting Chapter 12 Photo tray cannot disengage Cause: The output tray might not be lowered all the way. Solution: Push the output tray all the way down. File messages The following is a list of file-related error messages: • Error reading or writing the file • Unreadable files. NN files could not be read • Photos not found • File not found • File format not supported • Invalid file name • Supported file types for the HP Photosmart • File corrupted Error reading or writing the file Cause: The HP Photosmart software could not open or save the file. Solution: Check to see if you typed the correct folder and file name. Unreadable files. NN files could not be read Cause: Some of the files on the inserted memory card or attached storage device are damaged. Solution: Reinsert the memory card in the HP Photosmart or try transferring the files to your computer using a memory card reader or a USB cable. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged. If these solutions do not work, retake the photos with your digital camera as a last resort. Photos not found Cause: Some of the files on the inserted memory card or attached storage device are damaged. Solution: Reinsert the memory card in the HP Photosmart or try transferring the files to your computer using a memory card reader or a USB cable. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged. If these solutions do not work, retake the photos with your digital camera as a last resort. Cause: There are no photos found on the memory card or storage device. Solution: Take some photos with your digital camera, or if you previously saved photos on your computer, you can print them using the HP Photosmart Software. 152 Troubleshooting