HP Photosmart D7400 User Guide - Page 133

Cause, Solution, Contact HP, Paper Type, the HP Photosmart.

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Troubleshooting Chapter 12 This section contains the following topics: • Ink is bleeding or smearing • Ink is not filling the text or graphics completely • The text edges are jagged • The printout has a horizontal band of distortion near the bottom of the page • Colors run into each other on the printout • Printouts have horizontal streaks or lines • Printouts are faded or have dull colors • Printouts seem blurry or fuzzy • Printouts have vertical streaks • Printouts are slanted or skewed • Paper is not picked up from the input tray Ink is bleeding or smearing Cause: The paper type is not suitable for the HP Photosmart. Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart. Cause: The print head needs to be cleaned. Solution: Clean the print head, and then print a self-test report. Check the color blocks in the report for any problems. If the color blocks show print quality problems, perform a printer alignment. If the problem persists after cleaning and aligning, contact HP support for help. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: • "Clean the print head" on page 106 • "Print a self-test report" on page 99 • "Align the printer" on page 105 Cause: The paper is too close to the print head. Solution: If the paper is too close to the print head during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope. Make sure the paper lays flat in the input tray and is not wrinkled. Ink is not filling the text or graphics completely Cause: The Paper Type setting is incorrect. 132 Troubleshooting

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This section contains the following topics:
•
Ink is bleeding or smearing
•
Ink is not filling the text or graphics completely
•
The text edges are jagged
•
The printout has a horizontal band of distortion near the bottom of the page
•
Colors run into each other on the printout
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Paper is not picked up from the input tray
Ink is bleeding or smearing
Cause:
The paper type is not suitable for the HP Photosmart.
Solution:
Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Cause:
The print head needs to be cleaned.
Solution:
Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click
Contact HP
for information
on calling for technical support.
For more information, see:
•
“
Clean the print head” on page 106
•
“
Print a self-test report” on page 99
•
“
Align the printer” on page 105
Cause:
The paper is too close to the print head.
Solution:
If the paper is too close to the print head during printing, the ink might be
smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a
mailing envelope. Make sure the paper lays flat in the input tray and is not wrinkled.
Ink is not filling the text or graphics completely
Cause:
The
Paper Type
setting is incorrect.
Chapter 12
132
Troubleshooting
Troubleshooting