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HP Photosmart D7400 User Guide - Page 129

Wireless setup troubleshooting, Cause, Solution, Broadcast SSID, Broadcast

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Troubleshooting Chapter 12 applications after installation is complete. If you see firewall pop-up messages, you must always accept or allow the pop-up messages. If the screen still appears, try uninstalling the HP Photosmart software, rebooting your computer, and temporarily disabling your firewall before reinstalling the HP Photosmart software. You can re-enable your firewall application after installation is complete. If you still see firewall pop-up messages, you must always accept or allow the pop-up messages. For more information, see the documentation provided with the firewall software. Cause: A Virtual Private Network (VPN) is preventing the HP Photosmart from accessing your computer. Solution: Try temporarily disabling the VPN before proceeding with the installation. NOTE: The HP Photosmart is not accessible during VPN sessions. However, print jobs are saved in the print queue. When you exit the VPN session, print jobs in the print queue will be printed. Wireless setup troubleshooting This section addresses problems you might encounter setting up a network. Check the device display for specific error messages. This section contains the following topics: • During wireless network setup you do not see the SSID (network name) displayed • Weak signal • Cannot connect to network during setup • Invalid WEP key during wireless setup • Invalid passphrase during wireless setup • The Printer Not Found screen appears during installation During wireless network setup you do not see the SSID (network name) displayed Cause: Your wireless router is not broadcasting its network name (SSID) because the Broadcast SSID option is turned off. Solution: Access the router's Embedded Web Server and turn on the Broadcast SSID option. See the user guide that came with your wireless router for information on how to access the Embedded Web Server and check the Broadcast SSID setting. For more information, see: "Connect to an integrated wireless WLAN 802.11 network" on page 30 Cause: The wireless router (infrastructure) or computer (ad hoc) is too far from the HP Photosmart or there is interference. Solution: In order to establish a good signal between the HP Photosmart and wireless router (infrastructure) or computer (ad hoc), you might have to experiment a 128 Troubleshooting

Section	Page
Contents	2
HP Photosmart D7400 series Help	8
HP Photosmart overview	10
The HP Photosmart at a glance	10
Control panel features	11
Display icons	12
Display sleep state	12
Menu overview	13
Photosmart Express Menu	13
Setup Menu	13
Help Menu	14
Enter text using the visual keyboard	14
Use the HP Photosmart Software	14
Find more information	16
Finish setting up the HP Photosmart	18
Set your preferences	18
Set your language and country/region	18
Adjust the volume	19
Set the default paper tray for PictBridge/DPOF/uPnP printing	19
Enable faster browsing of photos	19
Set the paper tray for printing from a Bluetooth device	20
Restore the factory defaults	20
Play a slideshow on the display	20
Computer connection information	21
Supported connection types	21
Connect using Ethernet	22
Connect using integrated wireless WLAN 802.11	22
Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology	22
Find the device name and address	22
Set Bluetooth security for the HP Photosmart	23
Use a Bluetooth® connection to print from your computer	25
Use printer sharing	27
Connect to a network	27
Wired network setup	28
What you need for a wired network	29
Connect the HP Photosmart to the network	29
Integrated wireless WLAN 802.11 network setup	30
What you need for an integrated wireless WLAN 802.11 network	31
Connect to an integrated wireless WLAN 802.11 network	31
Wireless ad hoc network setup	34
What you need for an ad hoc network	34
Create a network profile for a Windows XP computer	34
Create a network profile for other operating systems	36
Connect to a wireless ad hoc network	36
Install the software for a network connection	37
Connect to additional computers on a network	38
Change the HP Photosmart from a USB connection to a network connection	39
Manage your network settings	39
Change basic network settings from the control panel	40
Change advanced network settings from the control panel settings	42
Use the Embedded Web Server	43
Network configuration page definitions	45
Network glossary	51
How do I?	54
Load paper	56
Choose papers for printing	56
Recommended papers for printing	56
Papers to avoid	58
Load paper	58
Load full-size paper	59
Load 10 x 15 cm (4 x 6 inch) photo paper	61
Load index cards	62
Load envelopes	63
Load other types of paper	64
Avoid paper jams	65
Print from your computer	66
Print from a software application	66
Make the HP Photosmart the default printer	67
Change the print settings for the current job	67
Set the paper size	67
Set the paper type for printing	68
View the print resolution	68
Change the print speed or quality	69
Change the page orientation	69
Scale the document size	70
Change the saturation, brightness, or color tone	70
Preview your print job	70
Change the default print settings	71
Printing shortcuts	71
Create printing shortcuts	72
Delete printing shortcuts	72
Perform special print jobs	73
Print a borderless image	73
Print a photo on photo paper	74
Print custom CD/DVD labels	75
Print using Maximum dpi	75
Print on both sides of the page	76
Print a multiple-page document as a booklet	77
Print multiple pages on a single sheet	79
Print a multiple-page document in reverse order	79
Reverse an image for iron-on transfers	80
Print on transparencies	80
Print a group of addresses on labels or envelopes	81
Print a poster	82
Print a Web page	82
Stop a print job	83
Use the photo features	86
View and select photos	87
Print your photos	88
Create special projects from your photos	90
Share photos using HP Photosmart Software	91
Save photos to your computer	92
Edit photos using the control panel	94
Zoom and pan to crop a photo	94
Rotate a photo	95
Adjust the brightness of your photos	96
Print a frame around your photo	96
Apply special color effects to your photos	97
Remove red‐eye	98
Automatically enhance your photos	99
Print reports and forms	100
Print a self-test report	100
Print forms	101
Maintain the HP Photosmart	102
Check the estimated ink levels	102
Work with ink cartridges	103
Replace the ink cartridges	103
Align the printer	106
Clean the print head	107
Clean the ink cartridge contacts	108
Remove ink from your skin and clothing	109
Clean the HP Photosmart	109
Self-maintenance sounds	110
Reduce energy consumption when the HP Photosmart is off	110
Turn off the HP Photosmart	110
Shop for ink supplies	112
Troubleshooting	114
Troubleshooting tips	114
Communication problems over a USB connection	114
Information on ink cartridges and the print head	115
Information on paper	116
Clear paper jams	116
View the Readme file	118
Hardware setup troubleshooting	118
Software installation troubleshooting	122
Uninstall and reinstall the software	124
Network troubleshooting	126
Wired network setup troubleshooting	126
Wireless setup troubleshooting	129
Print quality troubleshooting	132
Print troubleshooting	139
Memory card and front USB port troubleshooting	146
Errors	151
Device messages	151
File messages	153
Supported file types for the HP Photosmart	154
General user messages	155
Paper messages	157
Power and connection messages	159
Ink cartridge messages	162
HP warranty and support	170
Warranty	170
Ink cartridge warranty information	170
Support process	171
Before you call HP support	171
HP support by phone	171
Phone support period	172
Placing a call	172
After the phone support period	172
Additional warranty options	172
HP Quick Exchange Service (Japan)	173
Call HP Korea customer support	173
Prepare the HP Photosmart for shipment	174
Secure the ink system	174
Remove the control panel faceplate	174
Pack the HP Photosmart	175
Technical information	176
Specifications	176
Environmental product stewardship program	177
Paper use	178
Plastics	178
Material safety data sheets	178
Recycling program	178
HP inkjet supplies recycling program	178
Energy consumption	178
Special handling of materials	178
Attention California users	178
NDL battery disposal	178
Taiwan battery statement	179
Disposal of Waste Equipment by Users in Private Households in the European Union	179
Regulatory notices	180
Regulatory model identification number	180
FCC statement	180
Notice to users in Korea	181
VCCI (Class B) compliance statement for users in Japan	181
Notice to users in Japan about power cord	181
Geräuschemission	181
Regulatory wireless statements	181
Wireless: Exposure to radio frequency radiation	181
Wireless: Notice to users in Brazil	182
Wireless: Notice to users in Canada	182
European Union Regulatory Notice	183
Wireless: Notice to users in Taiwan	183
Declaration of conformity (European Economic Area)	184
HP Photosmart D7400 series declaration of conformity	184

Match case Limit results 1 per page

applications after installation is complete. If you see firewall pop-up messages, you

must always accept or allow the pop-up messages.

If the screen still appears, try uninstalling the HP Photosmart software, rebooting your

computer, and temporarily disabling your firewall before reinstalling the

HP Photosmart software. You can re-enable your firewall application after installation

is complete. If you still see firewall pop-up messages, you must always accept or allow

the pop-up messages.

For more information, see the documentation provided with the firewall software.

Cause:

A Virtual Private Network (VPN) is preventing the HP Photosmart from

accessing your computer.

Solution:

Try temporarily disabling the VPN before proceeding with the installation.

NOTE:

The HP Photosmart is not accessible during VPN sessions. However,

print jobs are saved in the print queue. When you exit the VPN session, print jobs

in the print queue will be printed.

Wireless setup troubleshooting

This section addresses problems you might encounter setting up a network. Check the

device display for specific error messages.

This section contains the following topics:

•

During wireless network setup you do not see the SSID (network name) displayed

•

Weak signal

•

Cannot connect to network during setup

•

Invalid WEP key during wireless setup

•

Invalid passphrase during wireless setup

•

The Printer Not Found screen appears during installation

During wireless network setup you do not see the SSID (network name)

displayed

Cause:

Your wireless router is not broadcasting its network name (SSID) because

the

Broadcast SSID

option is turned off.

Solution:

Access the router's Embedded Web Server and turn on the

Broadcast

SSID

option. See the user guide that came with your wireless router for information

on how to access the Embedded Web Server and check the Broadcast SSID setting.

For more information, see:

“

Connect to an integrated wireless WLAN 802.11 network” on page 30

Cause:

The wireless router (infrastructure) or computer (ad hoc) is too far from the

HP Photosmart or there is interference.

Solution:

In order to establish a good signal between the HP Photosmart and

wireless router (infrastructure) or computer (ad hoc), you might have to experiment a

Chapter 12

128

Troubleshooting