HP Photosmart D7400 User Guide - Page 121

Cause, Solution, Preferences, Contact HP

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Troubleshooting Chapter 12 For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP Photosmart. The display shows the wrong language Cause: You might have selected the incorrect language when setting up the HP Photosmart. Solution: You can change the language settings at any time from the Preferences menu. For more information, see: "Set your language and country/region" on page 17 The wrong measurements are showing in menus on the display Cause: You might have selected the incorrect country/region when setting up the HP Photosmart. The country/region you select determines the paper sizes shown on the display. Solution: You can change the country/region settings from the Preferences menu. For more information, see: "Set your language and country/region" on page 17 I received a message on the display that the printer alignment failed Cause: The incorrect type of paper is loaded in the input tray (for example, colored paper, paper with text on it or, certain recycled paper). Solution: Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor on the print head assembly. Contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: "Align the printer" on page 105 I received a message on the display about a paper jam or a blocked print head assembly Cause: The HP Photosmart has a paper jam. 120 Troubleshooting

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For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the HP Photosmart.
The display shows the wrong language
Cause:
You might have selected the incorrect language when setting up the
HP Photosmart.
Solution:
You can change the language settings at any time from the
Preferences
menu.
For more information, see:
“
Set your language and country/region” on page 17
The wrong measurements are showing in menus on the display
Cause:
You might have selected the incorrect country/region when setting up the
HP Photosmart. The country/region you select determines the paper sizes shown on
the display.
Solution:
You can change the country/region settings from the
Preferences
menu.
For more information, see:
“
Set your language and country/region” on page 17
I received a message on the display that the printer alignment failed
Cause:
The incorrect type of paper is loaded in the input tray (for example, colored
paper, paper with text on it or, certain recycled paper).
Solution:
Load unused plain white letter or A4 paper into the input tray, and then
try the alignment again.
If the alignment fails again, you might have a defective sensor on the print head
assembly. Contact HP support. Go to
www.hp.com/support
. If prompted, choose your
country/region, and then click
Contact HP
for information on calling for technical
support.
For more information, see:
“
Align the printer” on page 105
I received a message on the display about a paper jam or a blocked print head
assembly
Cause:
The HP Photosmart has a paper jam.
Chapter 12
120
Troubleshooting
Troubleshooting