HP Photosmart D7400 User Guide - Page 130
Weak signal, Cannot connect to network during setup, wireless router
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Troubleshooting bit. Assuming the equipment is functioning properly, try doing the following things separately or in combination: • If there is a long distance between your computer or wireless router and the HP Photosmart, move them closer together. • If there are metal objects (such as a metal bookcase or refrigerator) in the transmission path, clear the path between the HP Photosmart and the computer or wireless router. • If a cordless telephone, microwave, or other device that emits radio signals transmitting at 2.4 GHz is nearby, move it farther away to reduce radio interference. • If your computer or wireless router is near an external wall, move them away from the wall. Cause: Your network name (SSID) may be at the bottom of the SSID list that is displayed when you install the HP Photosmart on a wireless network. Solution: Touch to scroll to the bottom of the list. Infrastructure entries are listed first, ad hoc last. Weak signal Cause: The HP Photosmart is too far away from the wireless router or there is interference. Solution: In order to establish a good signal between the HP Photosmart and the wireless router, you might have to experiment a bit. Assuming the equipment is functioning properly, try doing the following things separately or in combination: • If there is a long distance between your computer or wireless router and the HP Photosmart, move them closer together. • If there are metal objects (such as a metal bookcase or refrigerator) in the transmission path, clear the path between the HP Photosmart and the computer or wireless router. • If a cordless telephone, microwave, or other device that emits radio signals transmitting at 2.4 GHz is nearby, move it farther away to reduce radio interference. • If your computer or wireless router is near an external wall, move them away from the wall. Cannot connect to network during setup Cause: The equipment is not turned on. Solution: Turn on the networked devices, such as the wireless router for an infrastructure network, or the computer for an ad hoc network. For more information on how to turn on the wireless router, see the documentation that came with your wireless router. Cause: The HP Photosmart is not receiving a signal. Network troubleshooting 129