HP Photosmart D7400 User Guide - Page 151
Errors, Device messages
View all HP Photosmart D7400 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 151 highlights
Troubleshooting Chapter 12 Error message: Cannot find the file or item. Make sure the path and file name are correct. Cause: The Common Internet File System (CIFS) server in the HP Photosmart is not operational. The CIFS server is included in all network-connected HP Photosmart devices. It provides network drive letter access to the memory card or storage device in the HP Photosmart. This lets you read/write files on the network from the memory card or storage device in the HP Photosmart. The CIFS server appears on your computer as a network drive. In addition to reading/writing files from your memory card or storage device, you can also create folders and store other information. Solution: Retry your task at a later time. Errors This section contains the following categories of messages on your device: • Device messages • File messages • General user messages • Paper messages • Power and connection messages • Ink cartridge messages Device messages The following is a list of device-related error messages: • Firmware revision mismatch • Mechanism error • Photo tray problem • Photo tray cannot engage • Photo tray cannot disengage Firmware revision mismatch Cause: The revision number of the HP Photosmart firmware does not match the revision number of the software. Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Mechanism error Cause: The HP Photosmart has a paper jam. 150 Troubleshooting