HP Photosmart D7400 User Guide - Page 140
Envelopes print incorrectly, Borderless printing produces unexpected results, The HP Photosmart is
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Troubleshooting Envelopes print incorrectly Cause: A stack of envelopes is loaded incorrectly. Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and to the left. NOTE: To avoid paper jams, tuck the flaps inside the envelopes. Cause: The wrong type of envelope is loaded. Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software application produces unexpected results. Solution: Try printing the image from the photo imaging software that came with the HP Photosmart. The HP Photosmart is not responding Cause: The HP Photosmart is busy with another task. Solution: Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP Photosmart, check your computer to see if there are any messages. Cause: The HP Photosmart has a paper jam. Solution: Clear the paper jam. For more information, see: "Clear paper jams" on page 115 Cause: The HP Photosmart is out of paper. Print troubleshooting 139