HP Photosmart D7400 User Guide - Page 122

Software installation troubleshooting, When I insert the CD-ROM into my computer's CD-ROM drive

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Troubleshooting Solution: Clear the paper jam, and then follow the prompts on the display or the computer screen to continue. For more information, see: "Clear paper jams" on page 115 Cause: The print head assembly is blocked. Solution: There might be some packing material inside the HP Photosmart. Turn the HP Photosmart off and open the ink cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP Photosmart on again. Follow the prompts on the display or the computer screen to continue. Software installation troubleshooting Use this section to solve any problems you might encounter while setting up the HP Photosmart software. This section contains the following topics: • When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens • The minimum system checks screen appears • A red X appears on the USB connect prompt • I received a message that an unknown error has occurred • The registration screen does not appear • Uninstall and reinstall the software • Missing HP Photosmart Software When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Cause: The installation failed to run automatically. Solution: If the installation does not run automatically, you can start it manually. To start the installation from a Windows computer 1. From the Windows Start menu, click Run (or click Accessories, and then Run). 2. In the Run dialog box, enter d:\setup.exe, and then click OK. If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter. The minimum system checks screen appears Cause: Your system does not meet the minimum requirements to install the software. Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. Software installation troubleshooting 121

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Solution:
Clear the paper jam, and then follow the prompts on the display or the
computer screen to continue.
For more information, see:
“
Clear paper jams” on page 115
Cause:
The print head assembly is blocked.
Solution:
There might be some packing material inside the HP Photosmart. Turn
the HP Photosmart off and open the ink cartridge door. Remove any objects that are
blocking the print head assembly (including any packing materials), and then turn the
HP Photosmart on again. Follow the prompts on the display or the computer screen
to continue.
Software installation troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP Photosmart software.
This section contains the following topics:
•
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
•
The minimum system checks screen appears
•
A red X appears on the USB connect prompt
•
I received a message that an unknown error has occurred
•
The registration screen does not appear
•
Uninstall and reinstall the software
•
Missing HP Photosmart Software
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Cause:
The installation failed to run automatically.
Solution:
If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1.
From the Windows
Start
menu, click
Run
(or click
Accessories
, and then
Run
).
2.
In the
Run
dialog box, enter
d:\setup.exe
, and then click
OK
.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
The minimum system checks screen appears
Cause:
Your system does not meet the minimum requirements to install the
software.
Solution:
Click
Details
to see what the specific problem is, and then correct the
problem before attempting to install the software.
Software installation troubleshooting
121
Troubleshooting