HP Photosmart D7400 User Guide - Page 5

Call HP Korea customer support, Turn off the HP Photosmart - troubleshooting

Page 5 highlights

Contents Work with ink cartridges...102 Replace the ink cartridges 102 Align the printer...105 Clean the print head...106 Clean the ink cartridge contacts 107 Remove ink from your skin and clothing 108 Clean the HP Photosmart...108 Self-maintenance sounds...109 Reduce energy consumption when the HP Photosmart is off 109 Turn off the HP Photosmart...109 11 Shop for ink supplies...111 12 Troubleshooting Troubleshooting tips...113 Communication problems over a USB connection 113 Information on ink cartridges and the print head 114 Information on paper...115 Clear paper jams...115 View the Readme file...117 Hardware setup troubleshooting 117 Software installation troubleshooting 121 Uninstall and reinstall the software 123 Network troubleshooting...125 Wired network setup troubleshooting 125 Wireless setup troubleshooting 128 Print quality troubleshooting 131 Print troubleshooting...138 Memory card and front USB port troubleshooting 145 Errors...150 Device messages...150 File messages...152 Supported file types for the HP Photosmart 153 General user messages 154 Paper messages...156 Power and connection messages 158 Ink cartridge messages...161 13 HP warranty and support Warranty...169 Ink cartridge warranty information 169 Support process...170 Before you call HP support...170 HP support by phone...170 Phone support period...171 Placing a call...171 After the phone support period 171 Additional warranty options...171 HP Quick Exchange Service (Japan 172 Call HP Korea customer support 172 4

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191

Work with ink cartridges
..........................................................................................................
102
Replace the ink cartridges
................................................................................................
102
Align the printer
................................................................................................................
105
Clean the print head
.........................................................................................................
106
Clean the ink cartridge contacts
.......................................................................................
107
Remove ink from your skin and clothing
...........................................................................
108
Clean the HP Photosmart
.......................................................................................................
108
Self-maintenance sounds
.......................................................................................................
109
Reduce energy consumption when the HP Photosmart is off
................................................
109
Turn off the HP Photosmart
....................................................................................................
109
11
Shop for ink supplies
...........................................................................................................
111
12 Troubleshooting
Troubleshooting tips
...............................................................................................................
113
Communication problems over a USB connection
...........................................................
113
Information on ink cartridges and the print head
..............................................................
114
Information on paper
........................................................................................................
115
Clear paper jams
..............................................................................................................
115
View the Readme file
........................................................................................................
117
Hardware setup troubleshooting
.............................................................................................
117
Software installation troubleshooting
......................................................................................
121
Uninstall and reinstall the software
...................................................................................
123
Network troubleshooting
.........................................................................................................
125
Wired network setup troubleshooting
...............................................................................
125
Wireless setup troubleshooting
........................................................................................
128
Print quality troubleshooting
...................................................................................................
131
Print troubleshooting
...............................................................................................................
138
Memory card and front USB port troubleshooting
..................................................................
145
Errors
......................................................................................................................................
150
Device messages
.............................................................................................................
150
File messages
...................................................................................................................
152
Supported file types for the HP Photosmart
...............................................................
153
General user messages
...................................................................................................
154
Paper messages
...............................................................................................................
156
Power and connection messages
.....................................................................................
158
Ink cartridge messages
....................................................................................................
161
13
HP warranty and support
Warranty
.................................................................................................................................
169
Ink cartridge warranty information
..........................................................................................
169
Support process
.....................................................................................................................
170
Before you call HP support
.....................................................................................................
170
HP support by phone
..............................................................................................................
170
Phone support period
.......................................................................................................
171
Placing a call
....................................................................................................................
171
After the phone support period
.........................................................................................
171
Additional warranty options
....................................................................................................
171
HP Quick Exchange Service (Japan)
.....................................................................................
172
Call HP Korea customer support
............................................................................................
172
4
Contents