Work with ink cartridges
..........................................................................................................
102
Replace the ink cartridges
................................................................................................
102
Align the printer
................................................................................................................
105
Clean the print head
.........................................................................................................
106
Clean the ink cartridge contacts
.......................................................................................
107
Remove ink from your skin and clothing
...........................................................................
108
Clean the HP Photosmart
.......................................................................................................
108
Self-maintenance sounds
.......................................................................................................
109
Reduce energy consumption when the HP Photosmart is off
................................................
109
Turn off the HP Photosmart
....................................................................................................
109
11
Shop for ink supplies
...........................................................................................................
111
12 Troubleshooting
Troubleshooting tips
...............................................................................................................
113
Communication problems over a USB connection
...........................................................
113
Information on ink cartridges and the print head
..............................................................
114
Information on paper
........................................................................................................
115
Clear paper jams
..............................................................................................................
115
View the Readme file
........................................................................................................
117
Hardware setup troubleshooting
.............................................................................................
117
Software installation troubleshooting
......................................................................................
121
Uninstall and reinstall the software
...................................................................................
123
Network troubleshooting
.........................................................................................................
125
Wired network setup troubleshooting
...............................................................................
125
Wireless setup troubleshooting
........................................................................................
128
Print quality troubleshooting
...................................................................................................
131
Print troubleshooting
...............................................................................................................
138
Memory card and front USB port troubleshooting
..................................................................
145
Errors
......................................................................................................................................
150
Device messages
.............................................................................................................
150
File messages
...................................................................................................................
152
Supported file types for the HP Photosmart
...............................................................
153
General user messages
...................................................................................................
154
Paper messages
...............................................................................................................
156
Power and connection messages
.....................................................................................
158
Ink cartridge messages
....................................................................................................
161
13
HP warranty and support
Warranty
.................................................................................................................................
169
Ink cartridge warranty information
..........................................................................................
169
Support process
.....................................................................................................................
170
Before you call HP support
.....................................................................................................
170
HP support by phone
..............................................................................................................
170
Phone support period
.......................................................................................................
171
Placing a call
....................................................................................................................
171
After the phone support period
.........................................................................................
171
Additional warranty options
....................................................................................................
171
HP Quick Exchange Service (Japan)
.....................................................................................
172
Call HP Korea customer support
............................................................................................
172
4
Contents