HP Photosmart D7400 User Guide - Page 135

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Troubleshooting Chapter 12 Solution: Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed. Use TrueType or OpenType fonts to ensure that the HP Photosmart is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. The printout has a horizontal band of distortion near the bottom of the page Cause: Your image has light blue, gray, or brown hues that print near the bottom of the page. Solution: Load high-quality paper in the input tray and print the image with a high print quality setting, such as Best, Maximum dpi, or High Resolution. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. If the problem persists, use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. For more information, see: "Information on paper" on page 115 Colors run into each other on the printout Cause: The print quality setting is set too high for the type of paper loaded in the HP Photosmart. Solution: Check the quality setting. Use a lower quality setting to decrease the amount of ink used for printing. For more information, see: "Change the print speed or quality" on page 68 Cause: The paper type is not suitable for the HP Photosmart. Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart. Cause: You are printing on the wrong side of the paper. Solution: Load paper with the side you want to print on facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. For more information, see: "Load paper" on page 57 Cause: You are using non-HP ink. 134 Troubleshooting

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Solution:
Some software applications offer custom fonts that have jagged edges
when enlarged or printed. Also, if you want to print bitmapped text, it might have
jagged edges when enlarged or printed.
Use TrueType or OpenType fonts to ensure that the HP Photosmart is able to print
smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
The printout has a horizontal band of distortion near the bottom of the page
Cause:
Your image has light blue, gray, or brown hues that print near the bottom
of the page.
Solution:
Load high-quality paper in the input tray and print the image with a high
print quality setting, such as
Best
,
Maximum dpi
, or
High Resolution
. Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP Photosmart or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 115
Colors run into each other on the printout
Cause:
The print quality setting is set too high for the type of paper loaded in the
HP Photosmart.
Solution:
Check the quality setting. Use a lower quality setting to decrease the
amount of ink used for printing.
For more information, see:
“
Change the print speed or quality” on page 68
Cause:
The paper type is not suitable for the HP Photosmart.
Solution:
Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Cause:
You are printing on the wrong side of the paper.
Solution:
Load paper with the side you want to print on facing down. For example,
if you are loading glossy photo paper, load the paper with the glossy side down.
For more information, see:
“
Load paper” on page 57
Cause:
You are using non-HP ink.
Chapter 12
134
Troubleshooting
Troubleshooting