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IBM x3655 Service Guide - Page 120

IBM x3655 - System - 7985 Manual

UPC - 883436014533

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Table 5. View 2 parts listing, Type 7985 (continued) Index Description CRU part number (Tier 1) CRU part number (Tier 2) FRU part number Hard disk drive carrier, 3.5 inch (optional) 41Y8823 HCA 400Ex-D, x8 PCI-E dual 4x DDR adapter (optional) 42D3729 iSCSI SX server adapter 30R5509 iSCSI TX server adapter 30R5209 System board 43W7343 Kit, misc. 40K7563 Kit, misc., label, 7985 40K7564 Kit, cable management arm 40K6556 Kit, tape enablement 40K6449 LSI, 256 card assembly (optional 39R8852 LSI card assembly (optional) 25R8071 Myrinet E PCI-X adapter (optional) 40K8751 Myrinet 333 MHz single fiber/PCI-X ″F″ adapter with 2MB memory card assembly (optional) 40K8753 Myrinet 10 GB Ethernet copper adapter (optional) 40K9055 Myrinet 10 GB Quad Fiber NIC adapter (optional) 40K9057 Myrinet 10G Ethernet NIC adapter (optional) 40K9067 NetXtreme II 1000 Express Ethernet adapter (optional) 39Y6070 NetXtreme 1000 TxG Ethernet adapter (optional) 39Y6081 NetXtreme 1000 SxG Ethernet adapter (optional) 39Y6090 NetXtreme 1000 Express G Ethernet adapter (optional) 39Y6100 PRO/1000 GT Server Ethernet adapter (optional) 39Y6107 PRO/1000 GT dual port server adapter (optional) 73P5109 PRO/1000 GT quad port server adapter (optional) 73P5209 QLogic iSCSI Single-Port PCIe HBA adapter 39Y6148 (optional) QLogic iSCSI Dual-Port PCIe HBA adapter 42C1772 (optional) Rack power cord, 1.8 M 39M5074 Rack power cord, 2.8 M 39M5082 Rack power cord, 1.8 M 39M5115 Rack power cord, 2.8 M 39M5116 102 IBM System x3655 Type 7985: Problem Determination and Service Guide

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	10
Safety statements	12
Chapter 1. Introduction	19
Related documentation	19
Notices and statements in this document	20
Features and specifications	22
Server controls, LEDs, and connectors	23
Front view	23
Rear view	25
Internal connectors, LEDs, and jumpers	26
System-board optional-device connectors	27
Riser-card optional-device connectors	28
System-board internal connectors	29
Power-backplane-card internal connectors	29
System-board external connectors	30
System-board jumpers	31
System-board LEDs	33
Riser-card assembly LEDs	33
Chapter 2. Configuration information and instructions	35
Updating the firmware	35
Configuring the server	35
Using the ServerGuide Setup and Installation CD	35
Using the Configuration/Setup Utility program	36
Using the ServeRAID configuration programs	36
Using the ServeRAID Configuration Utility program	37
Using ServeRAID Manager	37
Using the baseboard management controller	39
Enabling and configuring SOL using the OSA SMBridge management utility program	39
Installing the OSA SMBridge management utility program	48
Using the baseboard management controller utility programs	50
Updating the UUID	51
Updating the DMI/SMBIOS data	51
Chapter 3. Removing and replacing server components	53
Installation guidelines	53
System reliability guidelines	54
Working inside the server with the power on	54
Handling static-sensitive devices	55
Returning a device or component	55
Connecting the cables	55
Removing and replacing Tier 1 CRUs	57
Removing the cover	57
Installing the cover	58
Removing the air baffle	59
Installing the air baffle	60
Removing an adapter	61
Installing an adapter	62
Removing the external SAS cable	63
Installing the external SAS cable	64
Removing the Remote Supervisor Adapter II SlimLine	66
Installing the Remote Supervisor Adapter II SlimLine	67
Removing the ServeRAID SAS controller	68
Installing a ServeRAID SAS controller	69
Removing a hard disk drive	70
Installing a hard disk drive	71
Removing a CD-RW/DVD drive	73
Installing a CD-RW/DVD drive	74
Removing an optional tape drive	75
Installing an optional tape drive	75
Installing the tape drive in a 3.5-inch model server	75
Installing the tape drive in a 2.5-inch model server	77
Removing a memory module	80
Installing a memory module	80
Removing a hot-swap fan	82
Installing a hot-swap fan	83
Removing the fan-bracket assembly	84
Installing the fan-bracket assembly	85
Removing a hot-swap power supply	86
Installing a hot-swap power supply	87
Removing the battery	88
Installing the battery	90
Removing and replacing Tier 2 CRUs	91
Removing the operator information panel assembly	92
Installing the operator information panel assembly	93
Installing and removing the hard disk drive backplane	94
Removing the 3.5-inch-drive backplane	94
Installing the 3.5-inch-drive backplane	95
Removing the 2.5-inch-drive backplane	96
Installing the 2.5-inch-drive backplane	97
Removing the CD/DVD media backplane	98
Installing the CD/DVD media backplane	99
Removing the power backplane	100
Installing the power backplane	101
Removing the riser-card assembly	102
Installing the riser-card assembly	103
Removing and replacing FRUs	104
Replacing the 3.5-inch-drive center bracket	104
Removing the center bracket	104
Installing the center bracket	105
Removing a microprocessor	105
Installing a microprocessor	106
Removing a heat-sink retention module	108
Installing a heat-sink retention module	109
Removing the system board and shuttle	111
Installing the system board and shuttle	112
Chapter 4. Parts listing, System x3655, Type 7985	115
Replaceable server components	115
Power cords	121
Chapter 5. Diagnostics	125
Diagnostic tools	125
POST	125
POST beep codes	125
Beep code descriptions	126
No-beep symptoms	133
Error logs	134
Viewing error logs from the Configuration/Setup Utility program	135
Viewing the BMC system event log from the diagnostic programs	135
Clearing the error logs	135
POST error codes	136
Checkout procedure	142
About the checkout procedure	142
Performing the checkout procedure	142
Troubleshooting tables	144
CD or DVD drive problems	144
General problems	145
Hard disk drive problems	145
Intermittent problems	146
USB keyboard, mouse, or pointing-device problems	147
Memory problems	148
Microprocessor problems	149
Monitor problems	150
Optional-device problems	152
Power problems	153
Serial port problems	154
ServerGuide problems	154
Software problems	155
Universal Serial Bus (USB) port problems	156
Video problems	156
Light path diagnostics	156
Remind button	158
Light path diagnostics LEDs	159
Power-supply LEDs	160
Diagnostic programs, messages, and error codes	162
Running the diagnostic programs	162
Diagnostic text messages	163
Viewing the test log	163
Diagnostic error codes	163
Recovering the BIOS code	174
System event/error log messages	175
IPMI BMC system-error log messages	182
BIOS-logged BMC system-error log messages	191
Solving SCSI problems	193
Solving power problems	193
Solving Ethernet controller problems	194
Solving undetermined problems	195
Problem determination tips	196
Calling IBM for service	196
Appendix A. Getting help and technical assistance	199
Before you call	199
Using the documentation	199
Getting help and information from the World Wide Web	200
Software service and support	200
Hardware service and support	200
IBM Taiwan product service	200
Appendix B. Notices	201
Trademarks	201
Important notes	202
Product recycling and disposal	203
Battery return program	204
Electronic emission notices	205
Federal Communications Commission (FCC) statement	205
Industry Canada Class A emission compliance statement	205
Australia and New Zealand Class A statement	205
United Kingdom telecommunications safety requirement	205
European Union EMC Directive conformance statement	206
Taiwanese Class A warning statement	206
Chinese Class A warning statement	206
Japanese Voluntary Control Council for Interference (VCCI) statement	206

Match case Limit results 1 per page

Table

View

parts

listing,

Type

7985

(continued)

Index

Description

CRU

part

number

(Tier

CRU

part

number

(Tier

FRU

part

number

Hard

disk

drive

carrier,

3.5

inch

(optional)

41Y8823

HCA

400Ex-D,

PCI-E

dual

DDR

adapter

(optional)

42D3729

iSCSI

server

adapter

30R5509

iSCSI

server

adapter

30R5209

System

board

43W7343

Kit,

misc.

40K7563

Kit,

misc.,

label,

7985

40K7564

Kit,

cable

management

arm

40K6556

Kit,

tape

enablement

40K6449

LSI,

256

card

assembly

(optional

39R8852

LSI

card

assembly

(optional)

25R8071

Myrinet

PCI-X

adapter

(optional)

40K8751

Myrinet

333

MHz

single

fiber/PCI-X

″

adapter

with

2MB

memory

card

assembly

(optional)

40K8753

Myrinet

Ethernet

copper

adapter

(optional)

40K9055

Myrinet

Quad

Fiber

NIC

adapter

(optional)

40K9057

Myrinet

10G

Ethernet

NIC

adapter

(optional)

40K9067

NetXtreme

1000

Express

Ethernet

adapter

(optional)

39Y6070

NetXtreme

1000

TxG

Ethernet

adapter

(optional)

39Y6081

NetXtreme

1000

SxG

Ethernet

adapter

(optional)

39Y6090

NetXtreme

1000

Express

Ethernet

adapter

(optional)

39Y6100

PRO/1000

Server

Ethernet

adapter

(optional)

39Y6107

PRO/1000

dual

port

server

adapter

(optional)

73P5109

PRO/1000

quad

port

server

adapter

(optional)

73P5209

QLogic

iSCSI

Single-Port

PCIe

HBA

adapter

(optional)

39Y6148

QLogic

iSCSI

Dual-Port

PCIe

HBA

adapter

(optional)

42C1772

Rack

power

cord,

1.8

39M5074

Rack

power

cord,

2.8

39M5082

Rack

power

cord,

1.8

39M5115

Rack

power

cord,

2.8

39M5116

102

IBM

System

x3655

Type

7985:

Problem

Determination

and

Service

Guide