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IBM x3655 Service Guide - Page 207

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Index A ac good LED 143 ac power LED 7 acoustical noise emissions 4 adapter installing 44 removing 43 air baffle microprocessor installing 42 removing 41 ASM processor 141 attention notices 2 B baseboard management controller utility programs 32 battery connector 9 replacing 70, 72 BIOS code, recovering 156 BMC error log default timestamp 116 size limitations 116 viewing from diagnostic programs 117 C cable connectors external 12 internal 11 cabling system-board external connectors 12 system-board internal connectors 11 caution statements 2 CD drive See CD-RW/DVD CD-RW/DVD drive installing 56 removing 55 replacing 55 CD/DVD drive activity LED 6 CD/DVD drive problems 126 CD/DVD-eject button 6 checkout procedure about 124 performing 124 Class A electronic emission notice 187 command-line interface commands identify 32 power 32 sel 32 sysinfo 32 for remote management 32 configuration Configuration/Setup Utility 18 © Copyright IBM Corp. 2006 configuration (continued) minimum 177 ServerGuide Setup and Installation CD 17 Configuration/Setup Utility program 18 configuring hardware 17 configuring your server 17 connectors adapter 9 battery 9 cable 11 external port 12 front 5 internal cable 11 memory 9 microprocessor 9 port 12 rear 7 system board 9 system-board jumpers 13 VRM 9 cooling 4 cover installing 40 removing 39 CRUs, replacing adapter 43 battery 70 CD-RW/DVD drive 55 cover 40 DIMMs 62 hard disk drive 52 memory 62 customer replaceable units (CRUs) 97 D danger statements 2 dc good LED 143 diagnostic error codes 145 programs, overview 144 programs, starting 144 test log, viewing 145 text message format 145 tools, overview 107 DIMMs installing 64 order of installation 62 removing 62 display problems 132 DVD drive See CD-RW/DVD E electrical input 4 electronic emission Class A notice 187 189

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	10
Safety statements	12
Chapter 1. Introduction	19
Related documentation	19
Notices and statements in this document	20
Features and specifications	22
Server controls, LEDs, and connectors	23
Front view	23
Rear view	25
Internal connectors, LEDs, and jumpers	26
System-board optional-device connectors	27
Riser-card optional-device connectors	28
System-board internal connectors	29
Power-backplane-card internal connectors	29
System-board external connectors	30
System-board jumpers	31
System-board LEDs	33
Riser-card assembly LEDs	33
Chapter 2. Configuration information and instructions	35
Updating the firmware	35
Configuring the server	35
Using the ServerGuide Setup and Installation CD	35
Using the Configuration/Setup Utility program	36
Using the ServeRAID configuration programs	36
Using the ServeRAID Configuration Utility program	37
Using ServeRAID Manager	37
Using the baseboard management controller	39
Enabling and configuring SOL using the OSA SMBridge management utility program	39
Installing the OSA SMBridge management utility program	48
Using the baseboard management controller utility programs	50
Updating the UUID	51
Updating the DMI/SMBIOS data	51
Chapter 3. Removing and replacing server components	53
Installation guidelines	53
System reliability guidelines	54
Working inside the server with the power on	54
Handling static-sensitive devices	55
Returning a device or component	55
Connecting the cables	55
Removing and replacing Tier 1 CRUs	57
Removing the cover	57
Installing the cover	58
Removing the air baffle	59
Installing the air baffle	60
Removing an adapter	61
Installing an adapter	62
Removing the external SAS cable	63
Installing the external SAS cable	64
Removing the Remote Supervisor Adapter II SlimLine	66
Installing the Remote Supervisor Adapter II SlimLine	67
Removing the ServeRAID SAS controller	68
Installing a ServeRAID SAS controller	69
Removing a hard disk drive	70
Installing a hard disk drive	71
Removing a CD-RW/DVD drive	73
Installing a CD-RW/DVD drive	74
Removing an optional tape drive	75
Installing an optional tape drive	75
Installing the tape drive in a 3.5-inch model server	75
Installing the tape drive in a 2.5-inch model server	77
Removing a memory module	80
Installing a memory module	80
Removing a hot-swap fan	82
Installing a hot-swap fan	83
Removing the fan-bracket assembly	84
Installing the fan-bracket assembly	85
Removing a hot-swap power supply	86
Installing a hot-swap power supply	87
Removing the battery	88
Installing the battery	90
Removing and replacing Tier 2 CRUs	91
Removing the operator information panel assembly	92
Installing the operator information panel assembly	93
Installing and removing the hard disk drive backplane	94
Removing the 3.5-inch-drive backplane	94
Installing the 3.5-inch-drive backplane	95
Removing the 2.5-inch-drive backplane	96
Installing the 2.5-inch-drive backplane	97
Removing the CD/DVD media backplane	98
Installing the CD/DVD media backplane	99
Removing the power backplane	100
Installing the power backplane	101
Removing the riser-card assembly	102
Installing the riser-card assembly	103
Removing and replacing FRUs	104
Replacing the 3.5-inch-drive center bracket	104
Removing the center bracket	104
Installing the center bracket	105
Removing a microprocessor	105
Installing a microprocessor	106
Removing a heat-sink retention module	108
Installing a heat-sink retention module	109
Removing the system board and shuttle	111
Installing the system board and shuttle	112
Chapter 4. Parts listing, System x3655, Type 7985	115
Replaceable server components	115
Power cords	121
Chapter 5. Diagnostics	125
Diagnostic tools	125
POST	125
POST beep codes	125
Beep code descriptions	126
No-beep symptoms	133
Error logs	134
Viewing error logs from the Configuration/Setup Utility program	135
Viewing the BMC system event log from the diagnostic programs	135
Clearing the error logs	135
POST error codes	136
Checkout procedure	142
About the checkout procedure	142
Performing the checkout procedure	142
Troubleshooting tables	144
CD or DVD drive problems	144
General problems	145
Hard disk drive problems	145
Intermittent problems	146
USB keyboard, mouse, or pointing-device problems	147
Memory problems	148
Microprocessor problems	149
Monitor problems	150
Optional-device problems	152
Power problems	153
Serial port problems	154
ServerGuide problems	154
Software problems	155
Universal Serial Bus (USB) port problems	156
Video problems	156
Light path diagnostics	156
Remind button	158
Light path diagnostics LEDs	159
Power-supply LEDs	160
Diagnostic programs, messages, and error codes	162
Running the diagnostic programs	162
Diagnostic text messages	163
Viewing the test log	163
Diagnostic error codes	163
Recovering the BIOS code	174
System event/error log messages	175
IPMI BMC system-error log messages	182
BIOS-logged BMC system-error log messages	191
Solving SCSI problems	193
Solving power problems	193
Solving Ethernet controller problems	194
Solving undetermined problems	195
Problem determination tips	196
Calling IBM for service	196
Appendix A. Getting help and technical assistance	199
Before you call	199
Using the documentation	199
Getting help and information from the World Wide Web	200
Software service and support	200
Hardware service and support	200
IBM Taiwan product service	200
Appendix B. Notices	201
Trademarks	201
Important notes	202
Product recycling and disposal	203
Battery return program	204
Electronic emission notices	205
Federal Communications Commission (FCC) statement	205
Industry Canada Class A emission compliance statement	205
Australia and New Zealand Class A statement	205
United Kingdom telecommunications safety requirement	205
European Union EMC Directive conformance statement	206
Taiwanese Class A warning statement	206
Chinese Class A warning statement	206
Japanese Voluntary Control Council for Interference (VCCI) statement	206

Match case Limit results 1 per page

Index

good

LED

143

power

LED

acoustical

noise

emissions

adapter

installing

removing

air

baffle

microprocessor

installing

removing

ASM

processor

141

attention

notices

baseboard

management

controller

utility

programs

battery

connector

replacing

70,

BIOS

code,

recovering

156

BMC

error

log

default

timestamp

116

size

limitations

116

viewing

from

diagnostic

programs

117

cable

connectors

external

internal

cabling

system-board

external

connectors

system-board

internal

connectors

caution

statements

drive

See

CD-RW/DVD

drive

installing

removing

replacing

CD/DVD

drive

activity

LED

CD/DVD

drive

problems

126

CD/DVD-eject

button

checkout

procedure

about

124

performing

124

Class

electronic

emission

notice

187

command-line

interface

commands

identify

power

sel

sysinfo

for

remote

management

configuration

Configuration/Setup

Utility

configuration

(continued)

minimum

177

ServerGuide

Setup

and

Installation

Configuration/Setup

Utility

program

configuring

hardware

configuring

your

server

connectors

adapter

battery

cable

external

port

front

internal

cable

memory

microprocessor

port

rear

system

board

system-board

jumpers

VRM

cooling

cover

installing

removing

CRUs,

replacing

adapter

battery

CD-RW/DVD

drive

cover

DIMMs

hard

disk

drive

memory

customer

replaceable

units

(CRUs)

danger

statements

good

LED

143

diagnostic

error

codes

145

programs,

overview

144

programs,

starting

144

test

log,

viewing

145

text

message

format

145

tools,

overview

107

DIMMs

installing

order

installation

removing

display

problems

132

DVD

drive

See

CD-RW/DVD

electrical

input

electronic

emission

Class

notice

187

IBM

Corp.

2006

189