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IBM x3655 Service Guide - Page 36

Using, Configuration/Setup, Utility, program, ServeRAID, configuration, programs - raid manager

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label on the CD. If the ServerGuide Setup and Installation CD did not come with the server, you can download the latest version from http://www.ibm.com/pc/qtechinfo/ MIGR-4ZKPPT.html. To start the ServerGuide Setup and Installation CD, complete the following steps: 1. Insert the CD, and restart the server. If the CD does not start, see "ServerGuide problems" on page 136. 2. Follow the instructions on the screen to: a. Select your language. b. Select your keyboard layout and country. c. View the overview to learn about ServerGuide features. d. View the readme file to review installation tips about your operating system and adapter. e. Start the setup and hardware configuration programs. f. Start the operating-system installation. You will need your operating-system CD. Using the Configuration/Setup Utility program The Configuration/Setup Utility program is part of the BIOS. You can use it to perform the following tasks: v View configuration information v View and change assignments for devices and I/O ports v Set the date and time v Set and change the power-on password v Set the startup characteristics of the server and the order of startup devices (startup-drive sequence) v Set and change settings for advanced hardware features v View and clear the error log v Change interrupt request (IRQ) settings v Enable USB legacy keyboard and mouse support v Resolve configuration conflicts To start the Configuration/Setup Utility program, complete the following steps: 1. Turn on the server. 2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to access the full Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu will appear. 3. Select settings to view or change. Using the ServeRAID configuration programs Use the IBM ServeRAID Configuration Utility program and ServeRAID Manager to configure and manage redundant array of independent disks (RAID) arrays. Be sure to use these programs as described in this document. v Use the IBM ServeRAID Configuration Utility program to: - Perform a low-level format on a hard disk drive - View or change IDs for attached devices - Set protocol parameters on hard disk drives 18 IBM System x3655 Type 7985: Problem Determination and Service Guide

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	10
Safety statements	12
Chapter 1. Introduction	19
Related documentation	19
Notices and statements in this document	20
Features and specifications	22
Server controls, LEDs, and connectors	23
Front view	23
Rear view	25
Internal connectors, LEDs, and jumpers	26
System-board optional-device connectors	27
Riser-card optional-device connectors	28
System-board internal connectors	29
Power-backplane-card internal connectors	29
System-board external connectors	30
System-board jumpers	31
System-board LEDs	33
Riser-card assembly LEDs	33
Chapter 2. Configuration information and instructions	35
Updating the firmware	35
Configuring the server	35
Using the ServerGuide Setup and Installation CD	35
Using the Configuration/Setup Utility program	36
Using the ServeRAID configuration programs	36
Using the ServeRAID Configuration Utility program	37
Using ServeRAID Manager	37
Using the baseboard management controller	39
Enabling and configuring SOL using the OSA SMBridge management utility program	39
Installing the OSA SMBridge management utility program	48
Using the baseboard management controller utility programs	50
Updating the UUID	51
Updating the DMI/SMBIOS data	51
Chapter 3. Removing and replacing server components	53
Installation guidelines	53
System reliability guidelines	54
Working inside the server with the power on	54
Handling static-sensitive devices	55
Returning a device or component	55
Connecting the cables	55
Removing and replacing Tier 1 CRUs	57
Removing the cover	57
Installing the cover	58
Removing the air baffle	59
Installing the air baffle	60
Removing an adapter	61
Installing an adapter	62
Removing the external SAS cable	63
Installing the external SAS cable	64
Removing the Remote Supervisor Adapter II SlimLine	66
Installing the Remote Supervisor Adapter II SlimLine	67
Removing the ServeRAID SAS controller	68
Installing a ServeRAID SAS controller	69
Removing a hard disk drive	70
Installing a hard disk drive	71
Removing a CD-RW/DVD drive	73
Installing a CD-RW/DVD drive	74
Removing an optional tape drive	75
Installing an optional tape drive	75
Installing the tape drive in a 3.5-inch model server	75
Installing the tape drive in a 2.5-inch model server	77
Removing a memory module	80
Installing a memory module	80
Removing a hot-swap fan	82
Installing a hot-swap fan	83
Removing the fan-bracket assembly	84
Installing the fan-bracket assembly	85
Removing a hot-swap power supply	86
Installing a hot-swap power supply	87
Removing the battery	88
Installing the battery	90
Removing and replacing Tier 2 CRUs	91
Removing the operator information panel assembly	92
Installing the operator information panel assembly	93
Installing and removing the hard disk drive backplane	94
Removing the 3.5-inch-drive backplane	94
Installing the 3.5-inch-drive backplane	95
Removing the 2.5-inch-drive backplane	96
Installing the 2.5-inch-drive backplane	97
Removing the CD/DVD media backplane	98
Installing the CD/DVD media backplane	99
Removing the power backplane	100
Installing the power backplane	101
Removing the riser-card assembly	102
Installing the riser-card assembly	103
Removing and replacing FRUs	104
Replacing the 3.5-inch-drive center bracket	104
Removing the center bracket	104
Installing the center bracket	105
Removing a microprocessor	105
Installing a microprocessor	106
Removing a heat-sink retention module	108
Installing a heat-sink retention module	109
Removing the system board and shuttle	111
Installing the system board and shuttle	112
Chapter 4. Parts listing, System x3655, Type 7985	115
Replaceable server components	115
Power cords	121
Chapter 5. Diagnostics	125
Diagnostic tools	125
POST	125
POST beep codes	125
Beep code descriptions	126
No-beep symptoms	133
Error logs	134
Viewing error logs from the Configuration/Setup Utility program	135
Viewing the BMC system event log from the diagnostic programs	135
Clearing the error logs	135
POST error codes	136
Checkout procedure	142
About the checkout procedure	142
Performing the checkout procedure	142
Troubleshooting tables	144
CD or DVD drive problems	144
General problems	145
Hard disk drive problems	145
Intermittent problems	146
USB keyboard, mouse, or pointing-device problems	147
Memory problems	148
Microprocessor problems	149
Monitor problems	150
Optional-device problems	152
Power problems	153
Serial port problems	154
ServerGuide problems	154
Software problems	155
Universal Serial Bus (USB) port problems	156
Video problems	156
Light path diagnostics	156
Remind button	158
Light path diagnostics LEDs	159
Power-supply LEDs	160
Diagnostic programs, messages, and error codes	162
Running the diagnostic programs	162
Diagnostic text messages	163
Viewing the test log	163
Diagnostic error codes	163
Recovering the BIOS code	174
System event/error log messages	175
IPMI BMC system-error log messages	182
BIOS-logged BMC system-error log messages	191
Solving SCSI problems	193
Solving power problems	193
Solving Ethernet controller problems	194
Solving undetermined problems	195
Problem determination tips	196
Calling IBM for service	196
Appendix A. Getting help and technical assistance	199
Before you call	199
Using the documentation	199
Getting help and information from the World Wide Web	200
Software service and support	200
Hardware service and support	200
IBM Taiwan product service	200
Appendix B. Notices	201
Trademarks	201
Important notes	202
Product recycling and disposal	203
Battery return program	204
Electronic emission notices	205
Federal Communications Commission (FCC) statement	205
Industry Canada Class A emission compliance statement	205
Australia and New Zealand Class A statement	205
United Kingdom telecommunications safety requirement	205
European Union EMC Directive conformance statement	206
Taiwanese Class A warning statement	206
Chinese Class A warning statement	206
Japanese Voluntary Control Council for Interference (VCCI) statement	206

Match case Limit results 1 per page

label

the

CD.

the

ServerGuide

Setup

and

Installation

did

not

come

with

the

server,

you

can

download

the

latest

version

from

http://www.ibm.com/pc/qtechinfo/

MIGR-4ZKPPT.html.

start

the

ServerGuide

Setup

and

Installation

CD,

complete

the

following

steps:

Insert

the

CD,

and

restart

the

server.

the

does

not

start,

see

“ServerGuide

problems”

page

136.

the

instructions

the

screen

to:

Select

your

language.

Select

your

keyboard

layout

and

country.

View

the

overview

learn

about

ServerGuide

features.

View

the

readme

file

review

installation

tips

about

your

operating

system

and

adapter.

Start

the

setup

and

hardware

configuration

programs.

Start

the

operating-system

installation.

You

will

need

your

operating-system

CD.

Using

the

Configuration/Setup

Utility

program

The

Configuration/Setup

Utility

program

part

the

BIOS.

You

can

use

perform

the

following

tasks:

View

configuration

information

View

and

change

assignments

for

devices

and

I/O

ports

Set

the

date

and

time

Set

and

change

the

power-on

password

Set

the

startup

characteristics

the

server

and

the

order

startup

devices

(startup-drive

sequence)

Set

and

change

settings

for

advanced

hardware

features

View

and

clear

the

error

log

Change

interrupt

request

(IRQ)

settings

Enable

USB

legacy

keyboard

and

mouse

support

Resolve

configuration

conflicts

start

the

Configuration/Setup

Utility

program,

complete

the

following

steps:

Turn

the

server.

When

the

prompt

Press

for

Configuration/Setup

appears,

press

F1.

you

have

set

both

power-on

password

and

administrator

password,

you

must

type

the

administrator

password

access

the

full

Configuration/Setup

Utility

menu.

you

not

type

the

administrator

password,

limited

Configuration/Setup

Utility

will

appear.

Select

settings

view

change.

Using

the

ServeRAID

configuration

programs

Use

the

IBM

ServeRAID

Configuration

Utility

program

and

ServeRAID

Manager

configure

and

manage

redundant

array

independent

disks

(RAID)

arrays.

sure

use

these

programs

described

this

document.

Use

the

IBM

ServeRAID

Configuration

Utility

program

to:

–

Perform

low-level

format

hard

disk

drive

–

View

change

IDs

for

attached

devices

–

Set

protocol

parameters

hard

disk

drives

IBM

System

x3655

Type

7985:

Problem

Determination

and

Service

Guide