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IBM x3655 Service Guide - Page 69

Installing, ServeRAID, controller

UPC - 883436014533

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2. Turn off the server and all attached devices. 3. Disconnect all external cables and power cords. 4. Remove the cover (see "Removing the cover" on page 39). 5. Remove the fan-bracket assembly (see "Removing the fan-bracket assembly" on page 66). 6. Remove the riser-card assembly (see "Removing the riser-card assembly" on page 84). 7. Remove the air baffle (see "Removing the air baffle" on page 41). 8. Locate the ServeRAID SAS controller on the system board. 9. Move the SAS cable so it is not interfering with removing the ServeRAID SAS controller. 10. If the controller is a ServeRAID-8k SAS Controller, disconnect the battery from the card and remove the battery from the server. 11. Open the retaining clip on each end of the connector. 12. Lift the ServeRAID SAS controller out of the connector. 13. If you are instructed to return the ServeRAID SAS controller, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a ServeRAID SAS controller To install the replacement ServeRAID-8k-l SAS controller or the ServeRAID-8k SAS controller, complete the following steps: Note: The following illustration shows installing a ServeRAID-8k SAS controller, the ServeRAID-8k-I SAS controller does not have a battery. Battery cable Battery RAID controller Battery mounting tabs Battery mounting clips Battery cable connector 1. Touch the static-protective package that contains the new ServeRAID SAS controller to any unpainted metal surface on the server. Then, remove the ServeRAID SAS controller from the package. Chapter 3. Removing and replacing server components 51

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	10
Safety statements	12
Chapter 1. Introduction	19
Related documentation	19
Notices and statements in this document	20
Features and specifications	22
Server controls, LEDs, and connectors	23
Front view	23
Rear view	25
Internal connectors, LEDs, and jumpers	26
System-board optional-device connectors	27
Riser-card optional-device connectors	28
System-board internal connectors	29
Power-backplane-card internal connectors	29
System-board external connectors	30
System-board jumpers	31
System-board LEDs	33
Riser-card assembly LEDs	33
Chapter 2. Configuration information and instructions	35
Updating the firmware	35
Configuring the server	35
Using the ServerGuide Setup and Installation CD	35
Using the Configuration/Setup Utility program	36
Using the ServeRAID configuration programs	36
Using the ServeRAID Configuration Utility program	37
Using ServeRAID Manager	37
Using the baseboard management controller	39
Enabling and configuring SOL using the OSA SMBridge management utility program	39
Installing the OSA SMBridge management utility program	48
Using the baseboard management controller utility programs	50
Updating the UUID	51
Updating the DMI/SMBIOS data	51
Chapter 3. Removing and replacing server components	53
Installation guidelines	53
System reliability guidelines	54
Working inside the server with the power on	54
Handling static-sensitive devices	55
Returning a device or component	55
Connecting the cables	55
Removing and replacing Tier 1 CRUs	57
Removing the cover	57
Installing the cover	58
Removing the air baffle	59
Installing the air baffle	60
Removing an adapter	61
Installing an adapter	62
Removing the external SAS cable	63
Installing the external SAS cable	64
Removing the Remote Supervisor Adapter II SlimLine	66
Installing the Remote Supervisor Adapter II SlimLine	67
Removing the ServeRAID SAS controller	68
Installing a ServeRAID SAS controller	69
Removing a hard disk drive	70
Installing a hard disk drive	71
Removing a CD-RW/DVD drive	73
Installing a CD-RW/DVD drive	74
Removing an optional tape drive	75
Installing an optional tape drive	75
Installing the tape drive in a 3.5-inch model server	75
Installing the tape drive in a 2.5-inch model server	77
Removing a memory module	80
Installing a memory module	80
Removing a hot-swap fan	82
Installing a hot-swap fan	83
Removing the fan-bracket assembly	84
Installing the fan-bracket assembly	85
Removing a hot-swap power supply	86
Installing a hot-swap power supply	87
Removing the battery	88
Installing the battery	90
Removing and replacing Tier 2 CRUs	91
Removing the operator information panel assembly	92
Installing the operator information panel assembly	93
Installing and removing the hard disk drive backplane	94
Removing the 3.5-inch-drive backplane	94
Installing the 3.5-inch-drive backplane	95
Removing the 2.5-inch-drive backplane	96
Installing the 2.5-inch-drive backplane	97
Removing the CD/DVD media backplane	98
Installing the CD/DVD media backplane	99
Removing the power backplane	100
Installing the power backplane	101
Removing the riser-card assembly	102
Installing the riser-card assembly	103
Removing and replacing FRUs	104
Replacing the 3.5-inch-drive center bracket	104
Removing the center bracket	104
Installing the center bracket	105
Removing a microprocessor	105
Installing a microprocessor	106
Removing a heat-sink retention module	108
Installing a heat-sink retention module	109
Removing the system board and shuttle	111
Installing the system board and shuttle	112
Chapter 4. Parts listing, System x3655, Type 7985	115
Replaceable server components	115
Power cords	121
Chapter 5. Diagnostics	125
Diagnostic tools	125
POST	125
POST beep codes	125
Beep code descriptions	126
No-beep symptoms	133
Error logs	134
Viewing error logs from the Configuration/Setup Utility program	135
Viewing the BMC system event log from the diagnostic programs	135
Clearing the error logs	135
POST error codes	136
Checkout procedure	142
About the checkout procedure	142
Performing the checkout procedure	142
Troubleshooting tables	144
CD or DVD drive problems	144
General problems	145
Hard disk drive problems	145
Intermittent problems	146
USB keyboard, mouse, or pointing-device problems	147
Memory problems	148
Microprocessor problems	149
Monitor problems	150
Optional-device problems	152
Power problems	153
Serial port problems	154
ServerGuide problems	154
Software problems	155
Universal Serial Bus (USB) port problems	156
Video problems	156
Light path diagnostics	156
Remind button	158
Light path diagnostics LEDs	159
Power-supply LEDs	160
Diagnostic programs, messages, and error codes	162
Running the diagnostic programs	162
Diagnostic text messages	163
Viewing the test log	163
Diagnostic error codes	163
Recovering the BIOS code	174
System event/error log messages	175
IPMI BMC system-error log messages	182
BIOS-logged BMC system-error log messages	191
Solving SCSI problems	193
Solving power problems	193
Solving Ethernet controller problems	194
Solving undetermined problems	195
Problem determination tips	196
Calling IBM for service	196
Appendix A. Getting help and technical assistance	199
Before you call	199
Using the documentation	199
Getting help and information from the World Wide Web	200
Software service and support	200
Hardware service and support	200
IBM Taiwan product service	200
Appendix B. Notices	201
Trademarks	201
Important notes	202
Product recycling and disposal	203
Battery return program	204
Electronic emission notices	205
Federal Communications Commission (FCC) statement	205
Industry Canada Class A emission compliance statement	205
Australia and New Zealand Class A statement	205
United Kingdom telecommunications safety requirement	205
European Union EMC Directive conformance statement	206
Taiwanese Class A warning statement	206
Chinese Class A warning statement	206
Japanese Voluntary Control Council for Interference (VCCI) statement	206

Match case Limit results 1 per page

Turn

off

the

server

and

all

attached

devices.

Disconnect

all

external

cables

and

power

cords.

Remove

the

cover

(see

“Removing

the

cover”

page

39).

Remove

the

fan-bracket

assembly

(see

“Removing

the

fan-bracket

assembly”

page

66).

Remove

the

riser-card

assembly

(see

“Removing

the

riser-card

assembly”

page

84).

Remove

the

air

baffle

(see

“Removing

the

air

baffle”

page

41).

Locate

the

ServeRAID

SAS

controller

the

system

board.

Move

the

SAS

cable

not

interfering

with

removing

the

ServeRAID

SAS

controller.

10.

the

controller

ServeRAID-8k

SAS

Controller,

disconnect

the

battery

from

the

card

and

remove

the

battery

from

the

server.

11.

Open

the

retaining

clip

each

end

the

connector.

12.

Lift

the

ServeRAID

SAS

controller

out

the

connector.

13.

you

are

instructed

return

the

ServeRAID

SAS

controller,

all

packaging

instructions,

and

use

any

packaging

materials

for

shipping

that

are

supplied

you.

Installing

ServeRAID

SAS

controller

install

the

replacement

ServeRAID-8k-l

SAS

controller

the

ServeRAID-8k

SAS

controller,

complete

the

following

steps:

Note:

The

following

illustration

shows

installing

ServeRAID-8k

SAS

controller,

the

ServeRAID-8k-I

SAS

controller

does

not

have

battery.

Battery

RAID controller

Battery mounting

clips

Battery mounting

tabs

Battery cable

connector

Touch

the

static-protective

package

that

contains

the

new

ServeRAID

SAS

controller

any

unpainted

metal

surface

the

server.

Then,

remove

the

ServeRAID

SAS

controller

from

the

package.

Chapter

Removing

and

replacing

server

components