IBM x3655 Service Guide - Page 182

system-error, messages

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing, System x3655, Type 7985," on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. System event/error log message Action Processor VTT power fault 1. (Trained service technician only) Reseat microprocessor 1. 2. (Trained service technician only) Replace microprocessor 1. 3. (Trained service technician only) Replace the system board. IPMI BMC system-error log messages The following table describes the possible IPMI BMC system-event log messages and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing, System x3655, Type 7985," on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. BMC log message Sensor Sensor number type Action System event 00 12 Information only Assertion 00 (System reconfigured) Battery 00 29 Replace the battery. Assertion 01 (Battery failed) System firmware progress 00 0F 1. Reseat the DIMMs. 2. Replace the DIMMs. Assertion 0002 (No usable system memory) 3. Replace the microprocessor. 4. (Trained service technician only) Replace the system board. System firmware progress 00 0F 1. Use the Boot recovery (BIOS) jumper (J35) to switch to the secondary BIOS page. Assertion 000B (Firmware ROM corrupted) 2. (Trained service technician only) Replace the system board. System firmware progress 00 0F (Trained service technician only) Replace the system board. Assertion 010B (SMBUS error) Memory error 00 0C Information only Assertion 35xx (Correctable ECC memory error logging limit reached DIMM xx 164 IBM System x3655 Type 7985: Problem Determination and Service Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
4,
“Parts
listing,
System
x3655,
Type
7985,”
on
page
97
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
System
event/error
log
message
Action
Processor
VTT
power
fault
1.
(Trained
service
technician
only)
Reseat
microprocessor
1.
2.
(Trained
service
technician
only)
Replace
microprocessor
1.
3.
(Trained
service
technician
only)
Replace
the
system
board.
IPMI
BMC
system-error
log
messages
The
following
table
describes
the
possible
IPMI
BMC
system-event
log
messages
and
suggested
actions
to
correct
the
detected
problems.
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
4,
“Parts
listing,
System
x3655,
Type
7985,”
on
page
97
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
BMC
log
message
Sensor
number
Sensor
type
Action
System
event
Assertion
00
(System
reconfigured)
00
12
Information
only
Battery
Assertion
01
(Battery
failed)
00
29
Replace
the
battery.
System
firmware
progress
Assertion
0002
(No
usable
system
memory)
00
0F
1.
Reseat
the
DIMMs.
2.
Replace
the
DIMMs.
3.
Replace
the
microprocessor.
4.
(Trained
service
technician
only)
Replace
the
system
board.
System
firmware
progress
Assertion
000B
(Firmware
ROM
corrupted)
00
0F
1.
Use
the
Boot
recovery
(BIOS)
jumper
(J35)
to
switch
to
the
secondary
BIOS
page.
2.
(Trained
service
technician
only)
Replace
the
system
board.
System
firmware
progress
Assertion
010B
(SMBUS
error)
00
0F
(Trained
service
technician
only)
Replace
the
system
board.
Memory
error
Assertion
35xx
(Correctable
ECC
memory
error
logging
limit
reached
DIMM
xx
00
0C
Information
only
164
IBM
System
x3655
Type
7985:
Problem
Determination
and
Service
Guide