IBM x3655 Service Guide - Page 165

Warning

Page 165 highlights

000 The server passed the test. Do not replace a CRU or FRU. 195 The Esc key was pressed to end the test. Do not replace a CRU or FRU. 197 This is a warning error, but it does not indicate a hardware failure; do not replace a CRU or FRU. Take the action that is indicated in the Action column but do not replace a CRU or a FRU. See the description of Warning in "Diagnostic text messages" on page 145 for more information. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing, System x3655, Type 7985," on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 001-xxx-000 Failed core tests. (Trained service technician only) Replace the system board. 001-xxx-001 Failed core tests. (Trained service technician only) Replace the system board. 001-197-000 001-198-000 Test Aborted. 1. Check the test log for messages indicating the cause of the error, and take the indicated action. 2. Restart the server and run the diagnostic test again. 3. Run the Quick Memory Test All Banks diagnostic: then, if an error is detected, take the indicated action. 4. Reinstall and, if necessary, update the BIOS code on the server; then rerun the test (see "Updating the firmware" on page 17. 001-250-00n ECC test logic failed. See PC Doctor logs. Note: n = Failing CPU (1-2). 1. Restart the server. 2. Run the diagnostic test again. 3. (Trained service technician only) Replace the failing microprocessor. 005-xxx-000 Failed video test. 1. Reseat the optional video adapter, if one is installed. 2. (Trained service technician only) Replace the system board. 011-xxx-000 Failed COM1 serial port test. 1. Check the loopback plug that is connected to the externalized serial for; reseat or replace it if necessary. 2. Check the cable from the externalized serial port to the system board; reseat the cable if necessary. 3. (Trained service technician only) Replace the system board. 030-xxx-099 Failed internal SCSI interface test. (Trained service technician only) Replace the system board. 035-285-001 Adapter Communication error. 1. Update the ServeRAID SAS controller firmware. 2. Reseat the ServeRAID SAS controller. 3. Replace the ServeRAID SAS controller. Chapter 5. Diagnostics 147

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000
The
server
passed
the
test.
Do
not
replace
a
CRU
or
FRU.
195
The
Esc
key
was
pressed
to
end
the
test.
Do
not
replace
a
CRU
or
FRU.
197
This
is
a
warning
error,
but
it
does
not
indicate
a
hardware
failure;
do
not
replace
a
CRU
or
FRU.
Take
the
action
that
is
indicated
in
the
Action
column
but
do
not
replace
a
CRU
or
a
FRU
.
See
the
description
of
Warning
in
“Diagnostic
text
messages”
on
page
145
for
more
information.
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
4,
“Parts
listing,
System
x3655,
Type
7985,”
on
page
97
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
001-xxx-000
Failed
core
tests.
(Trained
service
technician
only)
Replace
the
system
board.
001-xxx-001
Failed
core
tests.
(Trained
service
technician
only)
Replace
the
system
board.
001-197-000
001-198-000
Test
Aborted.
1.
Check
the
test
log
for
messages
indicating
the
cause
of
the
error,
and
take
the
indicated
action.
2.
Restart
the
server
and
run
the
diagnostic
test
again.
3.
Run
the
Quick
Memory
Test
All
Banks
diagnostic:
then,
if
an
error
is
detected,
take
the
indicated
action.
4.
Reinstall
and,
if
necessary,
update
the
BIOS
code
on
the
server;
then
rerun
the
test
(see
“Updating
the
firmware”
on
page
17.
001-250-00n
ECC
test
logic
failed.
See
PC
Doctor
logs.
Note:
n
=
Failing
CPU
(1-2).
1.
Restart
the
server.
2.
Run
the
diagnostic
test
again.
3.
(Trained
service
technician
only)
Replace
the
failing
microprocessor.
005-xxx-000
Failed
video
test.
1.
Reseat
the
optional
video
adapter,
if
one
is
installed.
2.
(Trained
service
technician
only)
Replace
the
system
board.
011-xxx-000
Failed
COM1
serial
port
test.
1.
Check
the
loopback
plug
that
is
connected
to
the
externalized
serial
for;
reseat
or
replace
it
if
necessary.
2.
Check
the
cable
from
the
externalized
serial
port
to
the
system
board;
reseat
the
cable
if
necessary.
3.
(Trained
service
technician
only)
Replace
the
system
board.
030-xxx-099
Failed
internal
SCSI
interface
test.
(Trained
service
technician
only)
Replace
the
system
board.
035-285-001
Adapter
Communication
error.
1.
Update
the
ServeRAID
SAS
controller
firmware.
2.
Reseat
the
ServeRAID
SAS
controller.
3.
Replace
the
ServeRAID
SAS
controller.
Chapter
5.
Diagnostics
147