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IBM x3655 Service Guide - Page 175

System, event/error, messages

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11. Remove the BIOS recovery diskette from the diskette drive. 12. Turn off the server, and disconnect all power cords and external cables; then, remove the server cover. 13. Move the BIOS recovery jumper back to pins 1 and 2 to return to normal startup mode. 14. Reconnect all external cables and power cords, and turn on the peripheral devices; then, reinstall the server cover. 15. Restart the server. System event/error log messages A system event/error log is generated only if a Remote Supervisor Adapter II SlimLine is installed. The system-error log can contain three types of messages: Information Information messages do not require action; they record significant system-level events, such as when the server is started. Warning Warning messages do not require immediate action; they indicate possible problems, such as when the recommended maximum ambient temperature is exceeded. Error Error messages might require action; they indicate system errors, such as when a fan is not detected. Each message contains date and time information, and it indicates the source of the message (POST/BIOS or the service processor). Note: The BMC system event log, which you can view through the Configuration/Setup Utility program, also contains several information, warning, and error messages. In the following example, the system event/error log message indicates that the server was turned on at the recorded time. Date/Time: 2002/05/07 15:52:03 DMI Type: Source: SERVPROC Error Code: System Complex Powered Up Error Code: Error Data: Error Data: The following table describes the possible system-error log messages and suggested actions to correct the detected problems. Chapter 5. Diagnostics 157

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	10
Safety statements	12
Chapter 1. Introduction	19
Related documentation	19
Notices and statements in this document	20
Features and specifications	22
Server controls, LEDs, and connectors	23
Front view	23
Rear view	25
Internal connectors, LEDs, and jumpers	26
System-board optional-device connectors	27
Riser-card optional-device connectors	28
System-board internal connectors	29
Power-backplane-card internal connectors	29
System-board external connectors	30
System-board jumpers	31
System-board LEDs	33
Riser-card assembly LEDs	33
Chapter 2. Configuration information and instructions	35
Updating the firmware	35
Configuring the server	35
Using the ServerGuide Setup and Installation CD	35
Using the Configuration/Setup Utility program	36
Using the ServeRAID configuration programs	36
Using the ServeRAID Configuration Utility program	37
Using ServeRAID Manager	37
Using the baseboard management controller	39
Enabling and configuring SOL using the OSA SMBridge management utility program	39
Installing the OSA SMBridge management utility program	48
Using the baseboard management controller utility programs	50
Updating the UUID	51
Updating the DMI/SMBIOS data	51
Chapter 3. Removing and replacing server components	53
Installation guidelines	53
System reliability guidelines	54
Working inside the server with the power on	54
Handling static-sensitive devices	55
Returning a device or component	55
Connecting the cables	55
Removing and replacing Tier 1 CRUs	57
Removing the cover	57
Installing the cover	58
Removing the air baffle	59
Installing the air baffle	60
Removing an adapter	61
Installing an adapter	62
Removing the external SAS cable	63
Installing the external SAS cable	64
Removing the Remote Supervisor Adapter II SlimLine	66
Installing the Remote Supervisor Adapter II SlimLine	67
Removing the ServeRAID SAS controller	68
Installing a ServeRAID SAS controller	69
Removing a hard disk drive	70
Installing a hard disk drive	71
Removing a CD-RW/DVD drive	73
Installing a CD-RW/DVD drive	74
Removing an optional tape drive	75
Installing an optional tape drive	75
Installing the tape drive in a 3.5-inch model server	75
Installing the tape drive in a 2.5-inch model server	77
Removing a memory module	80
Installing a memory module	80
Removing a hot-swap fan	82
Installing a hot-swap fan	83
Removing the fan-bracket assembly	84
Installing the fan-bracket assembly	85
Removing a hot-swap power supply	86
Installing a hot-swap power supply	87
Removing the battery	88
Installing the battery	90
Removing and replacing Tier 2 CRUs	91
Removing the operator information panel assembly	92
Installing the operator information panel assembly	93
Installing and removing the hard disk drive backplane	94
Removing the 3.5-inch-drive backplane	94
Installing the 3.5-inch-drive backplane	95
Removing the 2.5-inch-drive backplane	96
Installing the 2.5-inch-drive backplane	97
Removing the CD/DVD media backplane	98
Installing the CD/DVD media backplane	99
Removing the power backplane	100
Installing the power backplane	101
Removing the riser-card assembly	102
Installing the riser-card assembly	103
Removing and replacing FRUs	104
Replacing the 3.5-inch-drive center bracket	104
Removing the center bracket	104
Installing the center bracket	105
Removing a microprocessor	105
Installing a microprocessor	106
Removing a heat-sink retention module	108
Installing a heat-sink retention module	109
Removing the system board and shuttle	111
Installing the system board and shuttle	112
Chapter 4. Parts listing, System x3655, Type 7985	115
Replaceable server components	115
Power cords	121
Chapter 5. Diagnostics	125
Diagnostic tools	125
POST	125
POST beep codes	125
Beep code descriptions	126
No-beep symptoms	133
Error logs	134
Viewing error logs from the Configuration/Setup Utility program	135
Viewing the BMC system event log from the diagnostic programs	135
Clearing the error logs	135
POST error codes	136
Checkout procedure	142
About the checkout procedure	142
Performing the checkout procedure	142
Troubleshooting tables	144
CD or DVD drive problems	144
General problems	145
Hard disk drive problems	145
Intermittent problems	146
USB keyboard, mouse, or pointing-device problems	147
Memory problems	148
Microprocessor problems	149
Monitor problems	150
Optional-device problems	152
Power problems	153
Serial port problems	154
ServerGuide problems	154
Software problems	155
Universal Serial Bus (USB) port problems	156
Video problems	156
Light path diagnostics	156
Remind button	158
Light path diagnostics LEDs	159
Power-supply LEDs	160
Diagnostic programs, messages, and error codes	162
Running the diagnostic programs	162
Diagnostic text messages	163
Viewing the test log	163
Diagnostic error codes	163
Recovering the BIOS code	174
System event/error log messages	175
IPMI BMC system-error log messages	182
BIOS-logged BMC system-error log messages	191
Solving SCSI problems	193
Solving power problems	193
Solving Ethernet controller problems	194
Solving undetermined problems	195
Problem determination tips	196
Calling IBM for service	196
Appendix A. Getting help and technical assistance	199
Before you call	199
Using the documentation	199
Getting help and information from the World Wide Web	200
Software service and support	200
Hardware service and support	200
IBM Taiwan product service	200
Appendix B. Notices	201
Trademarks	201
Important notes	202
Product recycling and disposal	203
Battery return program	204
Electronic emission notices	205
Federal Communications Commission (FCC) statement	205
Industry Canada Class A emission compliance statement	205
Australia and New Zealand Class A statement	205
United Kingdom telecommunications safety requirement	205
European Union EMC Directive conformance statement	206
Taiwanese Class A warning statement	206
Chinese Class A warning statement	206
Japanese Voluntary Control Council for Interference (VCCI) statement	206

Match case Limit results 1 per page

11.

Remove

the

BIOS

recovery

diskette

from

the

diskette

drive.

12.

Turn

off

the

server,

and

disconnect

all

power

cords

and

external

cables;

then,

remove

the

server

cover.

13.

Move

the

BIOS

recovery

jumper

back

pins

and

return

normal

startup

mode.

14.

Reconnect

all

external

cables

and

power

cords,

and

turn

the

peripheral

devices;

then,

reinstall

the

server

cover.

15.

Restart

the

server.

System

event/error

log

messages

system

event/error

log

generated

only

Remote

Supervisor

Adapter

SlimLine

installed.

The

system-error

log

can

contain

three

types

messages:

Information

messages

not

require

action;

they

record

significant

system-level

events,

such

when

the

server

started.

Warning

messages

not

require

immediate

action;

they

indicate

possible

problems,

such

when

the

recommended

maximum

ambient

temperature

exceeded.

Error

messages

might

require

action;

they

indicate

system

errors,

such

when

fan

not

detected.

Each

message

contains

date

and

time

information,

and

indicates

the

source

the

message

(POST/BIOS

the

service

processor).

Note:

The

BMC

system

event

log,

which

you

can

view

through

the

Configuration/Setup

Utility

program,

also

contains

several

information,

warning,

and

error

messages.

the

following

example,

the

system

event/error

log

message

indicates

that

the

server

was

turned

the

recorded

time.

Date/Time:

2002/05/07

15:52:03

DMI

Type:

Source:

SERVPROC

Error

Code:

System

Complex

Powered

Error

Code:

Error

Data:

Error

Data:

The

following

table

describes

the

possible

system-error

log

messages

and

suggested

actions

correct

the

detected

problems.

Chapter

Diagnostics

157