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IBM x3655 Service Guide - Page 208

IBM x3655 - System - 7985 Manual

UPC - 883436014533

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environment 4 error codes and messages diagnostic 145 POST/BIOS 118 system error 157 error logs 116 clearing 117 POST 116 system error 117 viewing 117 error messages 157 error symptoms general 127 hard disk drive 127 intermittent 128 keyboard, USB 129 memory 130 microprocessor 131 monitor 132 mouse, USB 129 optional devices 134 pointing device, USB 129 power 135 serial port 136 ServerGuide 136 software 137 USB port 138 errors format, diagnostic code 145 messages, diagnostic 144 power supply LEDs 143 Ethernet controller troubleshooting 176 Ethernet activity LED 7 Ethernet connector 7 Ethernet-link status link LED 7 external SAS connector installing 46 removing 45 F FCC Class A notice 187 features 4 field replaceable units (FRUs) 97 firmware code, updating 32 firmware, updating 17 Fixed Disk Test 144 FRUs, replacing operator information panel assembly 74 SAS backplane 76 system board 93 H hard disk drive diagnostic tests, types of 144 installing 53 problems 127 heat output 4 hot-swap and hot-plug devices power supplies 69 hot-swap power supply, installing 69 humidity 4 I important notices 2 information LED 6 installing adapter 44 battery 72 CD-RW/DVD drive 56 cover 40 DIMMs 62 external SAS connector 45, 46 hard disk drive 53 memory modules 62 microprocessor 88 operator-information panel 75 RAID controller 51 SAS backplane 77 system board 94 intermittent problems 128 J jumpers 13 L LEDs 7 Ethernet activity 7 Ethernet-link status 7 front 5 rear view 7 system board 15 light path diagnostics about 138 LEDs 141 panel 139 location LED 6, 8 M memory removing 62 memory module specifications 4 memory problems 130 messages diagnostic 144 service processor 157 microprocessor heat sink 89 problems 131 specifications 4 minimum configuration 177 monitor problems 132 mouse problems 129 190 IBM System x3655 Type 7985: Problem Determination and Service Guide

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	10
Safety statements	12
Chapter 1. Introduction	19
Related documentation	19
Notices and statements in this document	20
Features and specifications	22
Server controls, LEDs, and connectors	23
Front view	23
Rear view	25
Internal connectors, LEDs, and jumpers	26
System-board optional-device connectors	27
Riser-card optional-device connectors	28
System-board internal connectors	29
Power-backplane-card internal connectors	29
System-board external connectors	30
System-board jumpers	31
System-board LEDs	33
Riser-card assembly LEDs	33
Chapter 2. Configuration information and instructions	35
Updating the firmware	35
Configuring the server	35
Using the ServerGuide Setup and Installation CD	35
Using the Configuration/Setup Utility program	36
Using the ServeRAID configuration programs	36
Using the ServeRAID Configuration Utility program	37
Using ServeRAID Manager	37
Using the baseboard management controller	39
Enabling and configuring SOL using the OSA SMBridge management utility program	39
Installing the OSA SMBridge management utility program	48
Using the baseboard management controller utility programs	50
Updating the UUID	51
Updating the DMI/SMBIOS data	51
Chapter 3. Removing and replacing server components	53
Installation guidelines	53
System reliability guidelines	54
Working inside the server with the power on	54
Handling static-sensitive devices	55
Returning a device or component	55
Connecting the cables	55
Removing and replacing Tier 1 CRUs	57
Removing the cover	57
Installing the cover	58
Removing the air baffle	59
Installing the air baffle	60
Removing an adapter	61
Installing an adapter	62
Removing the external SAS cable	63
Installing the external SAS cable	64
Removing the Remote Supervisor Adapter II SlimLine	66
Installing the Remote Supervisor Adapter II SlimLine	67
Removing the ServeRAID SAS controller	68
Installing a ServeRAID SAS controller	69
Removing a hard disk drive	70
Installing a hard disk drive	71
Removing a CD-RW/DVD drive	73
Installing a CD-RW/DVD drive	74
Removing an optional tape drive	75
Installing an optional tape drive	75
Installing the tape drive in a 3.5-inch model server	75
Installing the tape drive in a 2.5-inch model server	77
Removing a memory module	80
Installing a memory module	80
Removing a hot-swap fan	82
Installing a hot-swap fan	83
Removing the fan-bracket assembly	84
Installing the fan-bracket assembly	85
Removing a hot-swap power supply	86
Installing a hot-swap power supply	87
Removing the battery	88
Installing the battery	90
Removing and replacing Tier 2 CRUs	91
Removing the operator information panel assembly	92
Installing the operator information panel assembly	93
Installing and removing the hard disk drive backplane	94
Removing the 3.5-inch-drive backplane	94
Installing the 3.5-inch-drive backplane	95
Removing the 2.5-inch-drive backplane	96
Installing the 2.5-inch-drive backplane	97
Removing the CD/DVD media backplane	98
Installing the CD/DVD media backplane	99
Removing the power backplane	100
Installing the power backplane	101
Removing the riser-card assembly	102
Installing the riser-card assembly	103
Removing and replacing FRUs	104
Replacing the 3.5-inch-drive center bracket	104
Removing the center bracket	104
Installing the center bracket	105
Removing a microprocessor	105
Installing a microprocessor	106
Removing a heat-sink retention module	108
Installing a heat-sink retention module	109
Removing the system board and shuttle	111
Installing the system board and shuttle	112
Chapter 4. Parts listing, System x3655, Type 7985	115
Replaceable server components	115
Power cords	121
Chapter 5. Diagnostics	125
Diagnostic tools	125
POST	125
POST beep codes	125
Beep code descriptions	126
No-beep symptoms	133
Error logs	134
Viewing error logs from the Configuration/Setup Utility program	135
Viewing the BMC system event log from the diagnostic programs	135
Clearing the error logs	135
POST error codes	136
Checkout procedure	142
About the checkout procedure	142
Performing the checkout procedure	142
Troubleshooting tables	144
CD or DVD drive problems	144
General problems	145
Hard disk drive problems	145
Intermittent problems	146
USB keyboard, mouse, or pointing-device problems	147
Memory problems	148
Microprocessor problems	149
Monitor problems	150
Optional-device problems	152
Power problems	153
Serial port problems	154
ServerGuide problems	154
Software problems	155
Universal Serial Bus (USB) port problems	156
Video problems	156
Light path diagnostics	156
Remind button	158
Light path diagnostics LEDs	159
Power-supply LEDs	160
Diagnostic programs, messages, and error codes	162
Running the diagnostic programs	162
Diagnostic text messages	163
Viewing the test log	163
Diagnostic error codes	163
Recovering the BIOS code	174
System event/error log messages	175
IPMI BMC system-error log messages	182
BIOS-logged BMC system-error log messages	191
Solving SCSI problems	193
Solving power problems	193
Solving Ethernet controller problems	194
Solving undetermined problems	195
Problem determination tips	196
Calling IBM for service	196
Appendix A. Getting help and technical assistance	199
Before you call	199
Using the documentation	199
Getting help and information from the World Wide Web	200
Software service and support	200
Hardware service and support	200
IBM Taiwan product service	200
Appendix B. Notices	201
Trademarks	201
Important notes	202
Product recycling and disposal	203
Battery return program	204
Electronic emission notices	205
Federal Communications Commission (FCC) statement	205
Industry Canada Class A emission compliance statement	205
Australia and New Zealand Class A statement	205
United Kingdom telecommunications safety requirement	205
European Union EMC Directive conformance statement	206
Taiwanese Class A warning statement	206
Chinese Class A warning statement	206
Japanese Voluntary Control Council for Interference (VCCI) statement	206

Match case Limit results 1 per page

environment

error

codes

and

messages

diagnostic

145

POST/BIOS

118

system

error

157

error

logs

116

clearing

117

POST

116

system

error

117

viewing

117

error

messages

157

error

symptoms

general

127

hard

disk

drive

127

intermittent

128

keyboard,

USB

129

memory

130

microprocessor

131

monitor

132

mouse,

USB

129

optional

devices

134

pointing

device,

USB

129

power

135

serial

port

136

ServerGuide

136

software

137

USB

port

138

errors

format,

diagnostic

code

145

messages,

diagnostic

144

power

supply

LEDs

143

Ethernet

controller

troubleshooting

176

Ethernet

activity

LED

Ethernet

connector

Ethernet-link

status

link

LED

external

SAS

connector

installing

removing

FCC

Class

notice

187

features

field

replaceable

units

(FRUs)

firmware

code,

updating

firmware,

updating

Fixed

Disk

Test

144

FRUs,

replacing

operator

information

panel

assembly

SAS

backplane

system

board

hard

disk

drive

diagnostic

tests,

types

144

installing

problems

127

heat

output

hot-swap

and

hot-plug

devices

power

supplies

hot-swap

power

supply,

installing

humidity

important

notices

information

LED

installing

adapter

battery

CD-RW/DVD

drive

cover

DIMMs

external

SAS

connector

45,

hard

disk

drive

memory

modules

microprocessor

operator-information

panel

RAID

controller

SAS

backplane

system

board

intermittent

problems

128

jumpers

LEDs

Ethernet

activity

Ethernet-link

status

front

rear

view

system

board

light

path

diagnostics

about

138

LEDs

141

panel

139

location

LED

memory

removing

memory

module

specifications

memory

problems

130

messages

diagnostic

144

service

processor

157

microprocessor

heat

sink

problems

131

specifications

minimum

configuration

177

monitor

problems

132

mouse

problems

129

190

IBM

System

x3655

Type

7985:

Problem

Determination

and

Service

Guide