IBM x3655 Service Guide - Page 138

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing, System x3655, Type 7985," on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 1162 Serial port configuration conflicts. 1. Run the Configuration/Setup Utility program to ensure that the IRQ and I/O port assignments needed by the serial port are available. 2. If all interrupts are being used by adapters, remove an adapter or force other adapters to share an interrupt. 1200 Processor machine check. 1. Check the system event/error log or BMC log (see "System event/error log messages" on page 157). 2. (Trained service technician only) Replace the system board. 1762 Hard disk configuration error. 1. Reseat the hard disk drive. 2. Run the Configuration/Setup Utility program and load the defaults. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. (Trained service technician only) System board 1800 Unavailable PCI hardware interrupt. 1. Run the Configuration/Setup Utility program and adjust the adapter settings. 2. Remove each adapter one at a time, restarting the server each time, until the problem is isolated. 1801 An adapter has requested memory resources that are not available. 1. Rearrange the order of the adapters in the PCI slots, if possible. 2. Run the Configuration/Setup Utility program, select Startup Options, and alter the boot sequence. 3. Run the Configuration/Setup Utility program and disable other resources, if possible. a. Select Startup Options to disable the onboard Ethernet controller option ROM. b. Select Advanced Setup to disable the option ROM of adapters in the PCI slots. c. Select Devices and I/O Ports to disable any of the integrated devices. 4. If the problem remains, replace the following components one at a time, in the order shown, restarting the server each time: a. Each adapter b. (Trained service technician only) System board 120 IBM System x3655 Type 7985: Problem Determination and Service Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
4,
“Parts
listing,
System
x3655,
Type
7985,”
on
page
97
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
1162
Serial
port
configuration
conflicts.
1.
Run
the
Configuration/Setup
Utility
program
to
ensure
that
the
IRQ
and
I/O
port
assignments
needed
by
the
serial
port
are
available.
2.
If
all
interrupts
are
being
used
by
adapters,
remove
an
adapter
or
force
other
adapters
to
share
an
interrupt.
1200
Processor
machine
check.
1.
Check
the
system
event/error
log
or
BMC
log
(see
“System
event/error
log
messages”
on
page
157).
2.
(Trained
service
technician
only)
Replace
the
system
board.
1762
Hard
disk
configuration
error.
1.
Reseat
the
hard
disk
drive.
2.
Run
the
Configuration/Setup
Utility
program
and
load
the
defaults.
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
Hard
disk
drive
b.
(Trained
service
technician
only)
System
board
1800
Unavailable
PCI
hardware
interrupt.
1.
Run
the
Configuration/Setup
Utility
program
and
adjust
the
adapter
settings.
2.
Remove
each
adapter
one
at
a
time,
restarting
the
server
each
time,
until
the
problem
is
isolated.
1801
An
adapter
has
requested
memory
resources
that
are
not
available.
1.
Rearrange
the
order
of
the
adapters
in
the
PCI
slots,
if
possible.
2.
Run
the
Configuration/Setup
Utility
program,
select
Startup
Options
,
and
alter
the
boot
sequence.
3.
Run
the
Configuration/Setup
Utility
program
and
disable
other
resources,
if
possible.
a.
Select
Startup
Options
to
disable
the
onboard
Ethernet
controller
option
ROM.
b.
Select
Advanced
Setup
to
disable
the
option
ROM
of
adapters
in
the
PCI
slots.
c.
Select
Devices
and
I/O
Ports
to
disable
any
of
the
integrated
devices.
4.
If
the
problem
remains,
replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
Each
adapter
b.
(Trained
service
technician
only)
System
board
120
IBM
System
x3655
Type
7985:
Problem
Determination
and
Service
Guide