IBM x3655 Service Guide - Page 190

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing, System x3655, Type 7985," on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. BMC log message Sensor Sensor number type Action CPU 1 temperature 98 01 1. Check all fans and remove any obstacles from the path of the airflow. 2. Make sure that the room temperature is within the recommended range. CPU 2 temperature 99 01 1. Check all fans and remove any obstacles from the path of the airflow. 2. Make sure that the room temperature is within the recommended range. CPU 1 volt 9C 02 1. (Trained service technician only) Reseat the microprocessor. 2. Reseat the DIMMs. 3. (Trained service technician only) Replace the system board. CPU 2 volt 9D 02 1. (Trained service technician only) Reseat the microprocessor. 2. Reseat the DIMMs. 3. (Trained service technician only) Replace the system board. PCI slot faults AB 21 Information only HT1000 initiated sync AB-AC 21 flood: Legacy I/O failure (Trained service technician only) Replace the system board. HT1000 initiated sync flood: PERR on PCI-x slot AB-AC 21 1. Reseat the failing adapter. 2. Replace the failing adapter. 3. (Trained service technician only) Replace the system board. HT1000 initiated sync flood: SERR on PCI-x slot AB-AC 21 1. Reseat the failing adapter. 2. Replace the failing adapter. 3. (Trained service technician only) Replace the system board. System resetting due to AB-AC 21 unrecoverable error 1. Check the operator information panel and light path diagnostics LEDs. 2. Test the system with the minimum supported configuration before replacing parts. 3. (Trained service technician only) Replace the system board. Primary HT2100 initiated AB-AC 21 sync flood: PCI-e slot n error 1. Reseat the failing adapter. 2. Replace the failing adapter. 3. (Trained service technician only) Replace the system board. Primary HT2100 initiated AB-AC 21 sync flood: SAS error (Trained service technician only) Replace the system board. Processor n initiated sync AB-AC 21 flood: DIMM n failed 1. Reseat the failing DIMM. 2. (Trained service technician only) Reseat the microprocessor. 3. (Trained service technician only) Replace the microprocessor. Processor n initiated sync AB-AC 21 flood: Processor n failed 1. (Trained service technician only) Reseat the microprocessor. 2. (Trained service technician only) Replace the microprocessor. 172 IBM System x3655 Type 7985: Problem Determination and Service Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
4,
“Parts
listing,
System
x3655,
Type
7985,”
on
page
97
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
BMC
log
message
Sensor
number
Sensor
type
Action
CPU
1
temperature
98
01
1.
Check
all
fans
and
remove
any
obstacles
from
the
path
of
the
airflow.
2.
Make
sure
that
the
room
temperature
is
within
the
recommended
range.
CPU
2
temperature
99
01
1.
Check
all
fans
and
remove
any
obstacles
from
the
path
of
the
airflow.
2.
Make
sure
that
the
room
temperature
is
within
the
recommended
range.
CPU
1
volt
9C
02
1.
(Trained
service
technician
only)
Reseat
the
microprocessor.
2.
Reseat
the
DIMMs.
3.
(Trained
service
technician
only)
Replace
the
system
board.
CPU
2
volt
9D
02
1.
(Trained
service
technician
only)
Reseat
the
microprocessor.
2.
Reseat
the
DIMMs.
3.
(Trained
service
technician
only)
Replace
the
system
board.
PCI
slot
faults
AB
21
Information
only
HT1000
initiated
sync
flood:
Legacy
I/O
failure
AB-AC
21
(Trained
service
technician
only)
Replace
the
system
board.
HT1000
initiated
sync
flood:
PERR
on
PCI-x
slot
AB-AC
21
1.
Reseat
the
failing
adapter.
2.
Replace
the
failing
adapter.
3.
(Trained
service
technician
only)
Replace
the
system
board.
HT1000
initiated
sync
flood:
SERR
on
PCI-x
slot
AB-AC
21
1.
Reseat
the
failing
adapter.
2.
Replace
the
failing
adapter.
3.
(Trained
service
technician
only)
Replace
the
system
board.
System
resetting
due
to
unrecoverable
error
AB-AC
21
1.
Check
the
operator
information
panel
and
light
path
diagnostics
LEDs.
2.
Test
the
system
with
the
minimum
supported
configuration
before
replacing
parts.
3.
(Trained
service
technician
only)
Replace
the
system
board.
Primary
HT2100
initiated
sync
flood:
PCI-e
slot
n
error
AB-AC
21
1.
Reseat
the
failing
adapter.
2.
Replace
the
failing
adapter.
3.
(Trained
service
technician
only)
Replace
the
system
board.
Primary
HT2100
initiated
sync
flood:
SAS
error
AB-AC
21
(Trained
service
technician
only)
Replace
the
system
board.
Processor
n
initiated
sync
flood:
DIMM
n
failed
AB-AC
21
1.
Reseat
the
failing
DIMM.
2.
(Trained
service
technician
only)
Reseat
the
microprocessor.
3.
(Trained
service
technician
only)
Replace
the
microprocessor.
Processor
n
initiated
sync
flood:
Processor
n
failed
AB-AC
21
1.
(Trained
service
technician
only)
Reseat
the
microprocessor.
2.
(Trained
service
technician
only)
Replace
the
microprocessor.
172
IBM
System
x3655
Type
7985:
Problem
Determination
and
Service
Guide