IBM x3655 Service Guide - Page 139

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing, System x3655, Type 7985," on page 97 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 1962 A drive does not contain a valid boot sector. 1. Make sure that a bootable operating system is installed. 2. Reseat the hard disk drive. 3. Run the hard disk drive diagnostic test. 4. Check for a valid RAID configuration, if a RAID configuration is in use. 5. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. SAS backplane c. SAS cables d. (Trained service technician only) System board 2400 Video controller test failure. 1. Reseat the video adapter (if installed). 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. Video adapter (if installed) b. (Trained service technician only) System board 2462 Video memory configuration error. (Trained service technician only) Replace the system board. 5962 IDE CD or DVD drive configuration error. 1. Run the Configuration/Setup Utility program, select Load Default Settings, and save the settings. 2. Reseat the following components: a. CD or DVD drive power cable b. CD or DVD drive IDE cable c. CD or DVD drive 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. CD or DVD drive power cable b. CD or DVD drive IDE cable c. CD or DVD drive d. Battery e. (Trained service technician only) System board Chapter 5. Diagnostics 121