Lenovo ThinkPad i Series 1157 ThinkPad 570 User's Reference - Page 195

Troubleshooting charts A hard-disk-drive problem Problem The hard disk drive makes an intermittent rattling noise. Cause and action The rattling noise might be heard when: The hard disk drive starts accessing the data or when it stops. You are carrying the hard disk drive. You are carrying your computer. This is a normal characteristic of a hard disk drive and is not a defect. CD-ROM drive problems Problem The CD-ROM drive does not work. You hear a noise from the CD-ROM drive when the compact disc is spinning. The CD-ROM tray does not open even if you press the CD-ROM eject button. A compact disc cannot be read. Cause and action Make sure that: The computer is powered on and a compact disc is properly loaded on the center pivot of the CD-ROM drive. (You should hear a click.) The CD-ROM drive connector is firmly connected to the computer. If you use an option that has the bay to install a CD-ROM drive, make sure the option is firmly connected to the computer and works appropriately. The CD-ROM drive tray is firmly closed. The device drivers are correctly installed. The CD-ROM drive cover might be bent. Have the CD-ROM drive serviced. Insert a pin into the CD-ROM emergency eject hole and eject the CD-ROM tray. Make sure that: The compact disc is not dirty. If it is, clean it with a CD-ROM cleaner kit. The compact disc is not defective. If it is, try another compact disc. The compact disc is placed in the tray with the label side up. (You should hear a click.) The compact disc format conforms with one of the following: - Music CD - CD-ROM or CD-ROM XA - Multisession photo CD - Video CD Chapter 4. Solving computer problems 179