Lenovo ThinkPad i Series 1157 ThinkPad 570 User's Reference - Page 210

Software problems, Other problems

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Troubleshooting charts Software problems Problem An application does not run correctly. The main window bitmap in the ThinkPad Configuration program is distorted (Windows NT only). Cause and action Check the following to make sure that the problem is not being caused by the application: Your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. The application is designed to operate with your operating system. Other applications run correctly on your computer. The necessary device drivers are installed Online User's Guide. The application works OK when it is run on some other computer. If an error message appears when you are using the application program, refer to the manuals supplied with the application. If these items are correct and you still have a problem, contact your place of purchase or a service representative for help. Installing the Active Desktop, bundled with Internet Explorer Version 4.0 on Windows NT, might cause this problem. Do one of the following: Uninstall the Active Desktop. (Merely disabling the Active Desktop is not effective to avoid the problem.) Close the ThinkPad Configuration program and start it again. (This is a temporary recovery.) Other problems Problem The computer locks or does not accept any input. The computer does not power off with the power switch. The computer does not start from a diskette. Cause and action Your computer might lock when it enters suspend mode during a communication operation. Disable the suspend timer when you are working on the network. To power off the computer, press the power shutdown switch using the tip of a ballpoint pen. If the suspend indicator is on and you are working under battery power, change the battery to a fully charged one or change your power source to ac power. If you still have a problem, press the power shutdown switch using the tip of a ballpoint pen. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the diskette drive (see "BIOS Setup Utility" on page 21). 194 IBM ThinkPad 570 User's Reference

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Troubleshooting charts
Software problems
Problem
Cause and action
An application does not
run correctly.
Check the following to make sure that the problem is not being caused by the
application:
Your computer has the minimum required memory to run the application.
Refer to the manuals supplied with the application.
The application is designed to operate with your operating system.
Other applications run correctly on your computer.
The necessary device drivers are installed
Online User's Guide
.
The application works OK when it is run on some other computer.
If an error message appears when you are using the application program, refer
to the manuals supplied with the application.
If these items are correct and you still have a problem, contact your place of
purchase or a service representative for help.
The main window bitmap
in the ThinkPad
Configuration program is
distorted (Windows NT
only).
Installing the
Active Desktop
, bundled with Internet Explorer Version 4.0 on
Windows NT, might cause this problem.
Do one of the following:
Uninstall the
Active Desktop
.
(Merely disabling the
Active Desktop
is not
effective to avoid the problem.)
Close the ThinkPad Configuration program and start it again.
(This is a
temporary recovery.)
Other problems
Problem
Cause and action
The computer locks or
does not accept any input.
Your computer might lock when it enters suspend mode during a
communication operation.
Disable the suspend timer when you are working
on the network.
To power off the computer, press the power shutdown switch using the tip of
a ballpoint pen.
The computer does not
power off with the power
switch.
If the suspend indicator is on and you are working under battery power, change
the battery to a fully charged one or change your power source to ac power.
If you still have a problem, press the power shutdown switch using the tip of a
ballpoint pen.
The computer does not
start from a diskette.
Make sure that the startup sequence in the BIOS Setup Utility is set so that the
computer starts from the diskette drive (see “BIOS Setup Utility” on page
21).
194
IBM ThinkPad 570 User's Reference