Lenovo ThinkPad i Series 1157 ThinkPad 570 User's Reference - Page 196

DVD-ROM drive problems

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Troubleshooting charts DVD-ROM drive problems Problem The DVD-ROM does not work. You hear a noise from the DVD-ROM drive when the DVD is spinning. The DVD tray does not open even if you press the DVD eject button. The DVD cannot be read. Cause and action Make sure that: The computer is powered on and a DVD or a compact disc is properly loaded on the center pivot of the DVD-ROM drive. (You should hear a click.) The DVD-ROM drive connector is firmly connected to the computer. If you use an option that has the bay to install a DVD-ROM drive, make sure that option is firmly connected to the computer and works appropriately. The DVD-ROM drive tray is firmly closed. The device drivers are correctly installed. The DVD-ROM drive cover might be bent. Have the DVD-ROM drive serviced. Insert a pin into the DVD emergency eject hole and eject the DVD tray. Make sure that: The DVD is not dirty. If it is, clean it. The DVD is not defective. If it is, try another DVD. The DVD is loaded on the center pivot of the DVD-ROM drive with the label side up. (You should hear a click.) The DVD format conforms with one of the following: - Music CD - CD-ROM or CD-ROM XA - Multisession photo CD - Video CD - DVD-ROM (DVD-video) 180 IBM ThinkPad 570 User's Reference

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Troubleshooting charts
DVD-ROM drive problems
Problem
Cause and action
The DVD-ROM does not
work.
Make sure that:
The computer is powered on and a DVD or a compact disc is properly
loaded on the center pivot of the DVD-ROM drive.
(You should hear a
click.)
The DVD-ROM drive connector is firmly connected to the computer.
If you
use an option that has the bay to install a DVD-ROM drive, make sure that
option is firmly connected to the computer and works appropriately.
The DVD-ROM drive tray is firmly closed.
The device drivers are correctly installed.
You hear a noise from the
DVD-ROM drive when the
DVD is spinning.
The DVD-ROM drive cover might be bent.
Have the DVD-ROM drive serviced.
The DVD tray does not
open even if you press
the DVD eject button.
Insert a pin into the DVD emergency eject hole and eject the DVD tray.
The DVD cannot be read.
Make sure that:
The DVD is not dirty.
If it is, clean it.
The DVD is not defective.
If it is, try another DVD.
The DVD is loaded on the center pivot of the DVD-ROM drive with the label
side up.
(You should hear a click.)
The DVD format conforms with one of the following:
– Music CD
–
CD-ROM or CD-ROM XA
–
Multisession photo CD
– Video CD
– DVD-ROM (DVD-video)
180
IBM ThinkPad 570 User's Reference