Lenovo ThinkPad i Series 1157 ThinkPad 570 User's Reference - Page 200

PC Card or built-in modem problems

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Troubleshooting charts PC Card or built-in modem problems Problem Your modem application does not work with the ThinkPad modem. Cause and action Make sure that the internal modem port is enabled by opening the "Device Manager" window and running the Modem Wizard or by opening the ThinkPad Configuration program and doing as follows: 1. Click Start. 2. Move the cursor to Programs and ThinkPad; then click ThinkPad Configuration. 3. Click Internal Modem ( ). 4. Select Enable. 5. Click OK. If the modem does not work correctly, see "Resolving System Resource Conflicts" in the Online User's Guide. If the modem works correctly, set the following modem settings by doing the following: 1. Click Start. 2. Move the cursor to Settings and Control Panel. 3. Click Control Panel, and then double-click Modem. LT Win Modem is highlighted. 4. Click Properties, not Dialing Properties. 5. Click the Connection tab. 6. Clear the Wait for dial tone before dialing check box. 7. Click Advanced. 8. Clear the Use error control check box. 9. Select the Use flow control check box, and make sure that Hardware (RTS/CTS) is selected. 10. Click OK to close the window. 11. Click OK and return to the "Modem Properties" window. 12. Click Dialing Properties, fill in all boxes, and click either Tone dialing or Pulse dialing. Note: Most telephones today use tone dialing, where each button produces a different tone, instead of pulse dialing. 13. Click OK. 14. Click Close to close the window. 15. Close all active windows. Run your modem application again. 184 IBM ThinkPad 570 User's Reference

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Troubleshooting charts
PC Card or built-in modem problems
Problem
Cause and action
Your modem application
does not work with the
ThinkPad modem.
Make sure that the internal modem port is enabled by opening the “Device
Manager” window and running the
Modem Wizard
or by opening the ThinkPad
Configuration program and doing as follows:
1. Click
Start
.
2. Move the cursor to
Programs
and
ThinkPad
; then click
ThinkPad
Configuration
.
3. Click
Internal Modem
(
).
4. Select
Enable
.
5. Click
OK
.
If the modem does not work correctly, see “Resolving System Resource
Conflicts” in the
Online User's Guide
.
If the modem works correctly, set the
following modem settings by doing the following:
1. Click
Start
.
2. Move the cursor to
Settings
and
Control Panel
.
3. Click
Control Panel
, and then double-click
Modem
.
LT Win Modem
is highlighted.
4. Click
Properties
,
not
Dialing Properties
.
5. Click the
Connection
tab.
6. Clear the
Wait for dial tone before dialing
check box.
7. Click
Advanced
.
8. Clear the
Use error control
check box.
9. Select the
Use flow control
check box, and make sure that
Hardware
(RTS/CTS)
is selected.
10. Click
OK
to close the window.
11. Click
OK
and return to the “Modem Properties” window.
12. Click
Dialing Properties
, fill in all boxes, and click either
Tone dialing
or
Pulse dialing
.
Note:
Most telephones today use tone dialing, where each button produces
a different tone, instead of pulse dialing.
13. Click
OK
.
14. Click
Close
to close the window.
15. Close all active windows.
Run your modem application again.
184
IBM ThinkPad 570 User's Reference