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HP C8180 Windows Help - Page 161

Wireless setup troubleshooting, Solution, To make sure your network connection is active, Cause

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Chapter 14 Solution: Make sure you have an active network connection. To make sure your network connection is active 1. If the connections are secure, turn off the power on the HP All-in-One, and then turn it on again. Press the On button on the control panel to turn the HP All-inOne off, and press it again to turn the device on. Also, turn off the power on your router or hub, and then turn it on again. 2. Check the cable connections from the HP All-in-One to your gateway, router, or hub to ensure connections are secure. 3. Make sure the HP All-in-One is connected to the network with a CAT-5 Ethernet cable. Cause: Cables are not connected properly. Solution: Check the following cables to ensure they are connected properly: • Cables between the HP All-in-One and the hub or router • Cables between the hub or router and your computer • Cables to and from your modem or HP All-in-One Internet connection (if applicable) Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP Allin-One from accessing your computer. Solution: Uninstall the HP All-in-One software, and then reboot your computer. Temporarily disable anti-virus or anti-spyware applications, and then reinstall the HP All-in-One software. You can re-enable your anti-virus or anti-spyware applications after installation is complete. If you see firewall pop-up messages, you must always accept or allow the pop-up messages. If the screen still appears, try uninstalling the HP All-in-One software, rebooting your computer, and temporarily disabling your firewall before reinstalling the HP All-in-One software. You can re-enable your firewall application after installation is complete. If you still see firewall pop-up messages, you must always accept or allow the pop-up messages. For more information, see the documentation provided with the firewall software. Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer. Solution: Try temporarily disabling the VPN before proceeding with the installation. NOTE: The HP All-in-One is not accessible during VPN sessions. However, print jobs are saved in the print queue. When you exit the VPN session, print jobs in the print queue will be printed. Troubleshooting Wireless setup troubleshooting This section addresses problems you might encounter setting up a network. Check the device display for specific error messages. 160 Troubleshooting

Section	Page
Contents	2
HP Photosmart C8100 All-in-One series Help	8
HP All-in-One overview	10
The HP All-in-One at a glance	10
Control panel overview	11
Control panel features	12
Display icons	13
Display sleep state	13
Menu overview	13
Photosmart Express Menu	14
Copy Menu	14
Scan Menu	14
CD/DVD Menu	15
Setup Menu	15
Enter text using the visual keyboard	15
Use the HP Photosmart Software	16
Use the Roxio Creator Basic Software	16
Find more information	18
Finish setting up the HP All-in-One	20
Set your preferences	20
Set your language and country/region	20
Adjust the volume	21
Set the default paper tray for PictBridge/DPOF/uPnP printing	21
Enable faster browsing of photos	21
Set the paper tray for printing from a Bluetooth device	22
Restore the factory defaults	22
Play a slideshow on the display	22
Share CD/DVD drive	23
Computer connection information	24
Supported connection types	24
Connect using Ethernet	24
Connect using integrated wireless WLAN 802.11	25
Connect using an integrated wireless Bluetooth® connection	25
Find the device name and address	25
Set Bluetooth security for the HP All-in-One	26
Use a Bluetooth® connection to print from your computer	28
Use printer sharing	29
Connect to a network	30
Wired network setup	31
What you need for a wired network	31
Connect the HP All-in-One to the network	32
Integrated wireless WLAN 802.11 network setup	33
What you need for an integrated wireless WLAN 802.11 network	34
Connect to an integrated wireless WLAN 802.11 network	34
Wireless ad hoc network setup	36
What you need for an ad hoc network	37
Create a network profile for a Windows XP computer	37
Create a network profile for other operating systems	38
Connect to a wireless ad hoc network	38
Install the software for a network connection	40
Connect to additional computers on a network	40
Change the HP All-in-One from a USB connection to a network connection	41
Manage your network settings	41
Change basic network settings from the control panel	42
Change advanced network settings from the control panel settings	44
Use the Embedded Web Server	45
Network configuration page definitions	47
Network glossary	53
How do I?	56
Load originals and load paper	58
Load documents, photos, slides, and negatives	58
Load originals	58
Load an original in the Slide and Negative Film holder	59
Load an oversized original	61
Choose papers for printing and copying	62
Recommended papers for printing and copying	62
Recommended papers/media for printing only	64
Papers to avoid	65
Load paper	65
Load full-size paper	66
Load up to 10 x 15 cm (4 x 6 inch) photo paper	67
Load postcards, Hagaki, or index cards	68
Load envelopes	69
Load other types of paper	71
Load a CD/DVD in the LightScribe-enabled CD/DVD drive	72
Avoid paper jams	73
Print from your computer	76
Print from a software application	76
Make the HP All-in-One the default printer	77
Change the print settings for the current job	77
Set the paper size	77
Set the paper type for printing	78
View the print resolution	78
Change the print speed or quality	79
Change the page orientation	79
Scale the document size	80
Change the saturation, brightness, or color tone	80
Adjust the ink volume and dry time	80
Reduce the amount of overspray	81
Preview your print job	81
Change the default print settings	82
Printing shortcuts	82
Create printing shortcuts	82
Delete printing shortcuts	83
Perform special print jobs	83
Print a borderless image	84
Print a photo on photo paper	84
Print custom CD/DVD labels	85
Print using Maximum dpi	86
Print on both sides of the page	86
Print a multiple-page document as a booklet	88
Print multiple pages on a single sheet	89
Print a multiple-page document in reverse order	90
Reverse an image for iron-on transfers	91
Print on transparencies	91
Print a group of addresses on labels or envelopes	92
Print a poster	93
Print a Web page	93
Stop a print job	94
Use the photo features	96
View and select photos	97
Print your photos	99
Create special projects from your photos	100
Share photos using HP Photosmart Software	102
Save photos to your computer	104
Preserve your photos on a CD or DVD	105
Edit photos using the control panel	107
Zoom and pan to crop a photo	107
Rotate a photo	108
Adjust the brightness of your photos	109
Print a frame around your photo	110
Apply special color effects to your photos	111
Remove red‐eye	112
Automatically enhance your photos	112
Flip horizontal	113
Use the scan features	114
Make reprints of your photos	114
Scan an image	115
Scan an original to a computer	116
Scan an original to a memory card or storage device	116
Scan an original to a CD/DVD	117
Scan slides or negative film	117
Edit a scanned image	118
Edit a scanned preview image	119
Edit a scanned photo or graphic	119
Edit a scanned document	119
Share a scanned image with friends and relatives	119
Stop scanning	120
Use the copy features	122
Make a copy	122
Preview your copy job	122
Change the copy settings for the current job	123
Set the number of copies	123
Set the copy paper size	123
Set the copy paper type	124
Change copy speed or quality	125
Adjust the lightness and darkness of your copy	126
Change default copy settings	126
Perform special copy jobs	127
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	127
Resize an original to fit onto letter or A4 paper	128
Resize an original using custom settings	129
Crop an original	129
Shift the left margin	130
Improve the quality of a copy	130
Stop copying	131
Print reports and forms	132
Print a self-test report	132
Print forms	133
Maintain the HP All-in-One	134
Clean the HP All-in-One	134
Clean the glass	134
Clean the lid backing	135
Clean the exterior	135
Check the estimated ink levels	135
Work with ink cartridges	136
Replace the ink cartridges	136
Align the printer	139
Clean the print head	140
Clean the ink cartridge contacts	141
Remove ink from your skin and clothing	142
Reduce energy consumption when the HP All-in-One is off	142
Self-maintenance sounds	143
Turn off the HP All-in-One	143
Shop for ink supplies	144
Troubleshooting	146
Troubleshooting tips	146
Communication problems over a USB connection	146
Information on ink cartridges and the print head	147
Information on paper	148
Clear paper jams	148
Hardware setup troubleshooting	150
Software installation troubleshooting	154
Uninstall and reinstall the software	156
Network troubleshooting	159
Wired network setup troubleshooting	159
Wireless setup troubleshooting	161
Print quality troubleshooting	165
Print troubleshooting	173
Memory card and front USB port troubleshooting	180
Scan troubleshooting	184
Copy troubleshooting	187
Errors	191
Device messages	191
File messages	194
Supported file types for the HP All-in-One	195
General user messages	196
Paper messages	200
Power and connection messages	202
Ink cartridge messages	204
HP warranty and support	212
Warranty	212
Ink cartridge warranty information	212
Support process	213
Before you call HP support	213
HP support by phone	214
Phone support period	214
Placing a call	214
After the phone support period	214
Additional warranty options	214
HP Quick Exchange Service (Japan)	215
Call HP Korea customer support	215
Prepare the HP All-in-One for shipment	216
Secure the ink system	216
Remove the control panel faceplate	216
Pack the HP All-in-One	217
Technical information	220
Specifications	220
Environmental product stewardship program	222
Paper use	222
Plastics	222
Material safety data sheets	222
Recycling program	222
HP inkjet supplies recycling program	222
Energy consumption	223
Special handling of materials	223
Attention California users	223
NDL battery disposal	223
Taiwan battery statement	223
Disposal of Waste Equipment by Users in Private Households in the European Union	224
Regulatory notices	224
Regulatory model identification number	225
FCC statement	225
Laser compliance	226
Notice to users in Korea	226
VCCI (Class B) compliance statement for users in Japan	226
Notice to users in Japan about power cord	226
Geräuschemission	226
Regulatory wireless statements	227
Wireless: Exposure to radio frequency radiation	227
Wireless: Notice to users in Brazil	227
Wireless: Notice to users in Canada	227
European Union Regulatory Notice	228
Wireless: Notice to users in Taiwan	228
Declaration of conformity (European Economic Area)	229
HP Photosmart C8100 All-in-One series declaration of conformity	229

Match case Limit results 1 per page

Solution:

Make sure you have an active network connection.

To make sure your network connection is active

If the connections are secure, turn off the power on the HP All-in-One, and then

turn it on again. Press the

button on the control panel to turn the HP All-in-

One off, and press it again to turn the device on. Also, turn off the power on your

router or hub, and then turn it on again.

Check the cable connections from the HP All-in-One to your gateway, router, or

hub to ensure connections are secure.

Make sure the HP All-in-One is connected to the network with a CAT-5 Ethernet

cable.

Cause:

Cables are not connected properly.

Solution:

Check the following cables to ensure they are connected properly:

•

Cables between the HP All-in-One and the hub or router

•

Cables between the hub or router and your computer

•

Cables to and from your modem or HP All-in-One Internet connection (if

applicable)

Cause:

A firewall, anti-virus, or anti-spyware application is preventing the HP All-

in-One from accessing your computer.

Solution:

Uninstall the HP All-in-One software, and then reboot your computer.

Temporarily disable anti-virus or anti-spyware applications, and then reinstall the

HP All-in-One software. You can re-enable your anti-virus or anti-spyware

applications after installation is complete. If you see firewall pop-up messages, you

must always accept or allow the pop-up messages.

If the screen still appears, try uninstalling the HP All-in-One software, rebooting your

computer, and temporarily disabling your firewall before reinstalling the HP All-in-One

software. You can re-enable your firewall application after installation is complete. If

you still see firewall pop-up messages, you must always accept or allow the pop-up

messages.

For more information, see the documentation provided with the firewall software.

Cause:

A Virtual Private Network (VPN) is preventing the HP All-in-One from

accessing your computer.

Solution:

Try temporarily disabling the VPN before proceeding with the installation.

NOTE:

The HP All-in-One is not accessible during VPN sessions. However, print

jobs are saved in the print queue. When you exit the VPN session, print jobs in

the print queue will be printed.

Wireless setup troubleshooting

This section addresses problems you might encounter setting up a network. Check the

device display for specific error messages.

Chapter 14

160

Troubleshooting