Turn off the HP All-in-One
......................................................................................................
142
13
Shop for ink supplies
...........................................................................................................
143
14 Troubleshooting
Troubleshooting tips
...............................................................................................................
145
Communication problems over a USB connection
...........................................................
145
Information on ink cartridges and the print head
..............................................................
146
Information on paper
........................................................................................................
147
Clear paper jams
..............................................................................................................
147
Hardware setup troubleshooting
.............................................................................................
149
Software installation troubleshooting
......................................................................................
153
Uninstall and reinstall the software
...................................................................................
155
Network troubleshooting
.........................................................................................................
158
Wired network setup troubleshooting
...............................................................................
158
Wireless setup troubleshooting
........................................................................................
160
Print quality troubleshooting
...................................................................................................
164
Print troubleshooting
...............................................................................................................
172
Memory card and front USB port troubleshooting
..................................................................
179
Scan troubleshooting
..............................................................................................................
183
Copy troubleshooting
..............................................................................................................
186
Errors
......................................................................................................................................
190
Device messages
.............................................................................................................
190
File messages
...................................................................................................................
193
Supported file types for the HP All-in-One
..................................................................
194
General user messages
...................................................................................................
195
Paper messages
...............................................................................................................
199
Power and connection messages
.....................................................................................
201
Ink cartridge messages
....................................................................................................
203
15
HP warranty and support
Warranty
.................................................................................................................................
211
Ink cartridge warranty information
..........................................................................................
211
Support process
.....................................................................................................................
212
Before you call HP support
.....................................................................................................
212
HP support by phone
..............................................................................................................
213
Phone support period
.......................................................................................................
213
Placing a call
....................................................................................................................
213
After the phone support period
.........................................................................................
213
Additional warranty options
....................................................................................................
213
HP Quick Exchange Service (Japan)
.....................................................................................
214
Call HP Korea customer support
............................................................................................
214
Prepare the HP All-in-One for shipment
.................................................................................
215
Secure the ink system
......................................................................................................
215
Remove the control panel faceplate
.................................................................................
215
Pack the HP All-in-One
...........................................................................................................
216
16
Technical information
Specifications
.........................................................................................................................
219
Contents
5
Contents