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HP ML370 HP ProLiant ML370 Generation 3 Setup and Installation Guide - Page 221

Problems After Initial Boot, Table D-7

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Troubleshooting Problems After Initial Boot Once the server has passed POST, you may still encounter errors, such as an inability to load your operating system. Table D-7 identifies possible solutions to help you troubleshoot server installation problems that occur after the initial boot. Refer to the Servers Troubleshooting Guide for more information regarding software problems. Table D-7: Problems After Initial Boot Problem Server cannot load SmartStart. Possible Cause SmartStart requirement not performed. The CD-ROM drive is not working. Insufficient memory is available. Existing software is causing conflict. Possible Solution Check the SmartStart Release Notes provided in the SmartStart Online Reference Information on the SmartStart CD. Check the IDE signal cable and power cable that connect the CD-ROM drive to the system board for proper connection. A rare Insufficient Memory message may display the first time SmartStart is booted on certain unconfigured servers. Simply cold-boot the machine with the SmartStart CD inserted in the CD-ROM drive to correct the problem. Run the System Erase Utility. Read the caution in this table. Refer to the instructions in the Servers Troubleshooting Guide. continued HP ProLiant ML370 Generation 3 Server Setup and Installation Guide D-13

Section	Page
HP ProLiant ML370 Generation 3 Server Setup and Installation Guide	1
Notice	2
Contents	3
About This Guide	14
Audience Assumptions	14
Important Safety Information	14
Symbols on Equipment	14
Rack Stability	16
Symbols in Text	16
Getting Help	17
Technical Support	17
HP Website	17
Authorized Reseller	17
Reader’s Comments	18
Chapter 1: Server Features	19
Overview	19
Standard Features	22
Processor	22
Memory	22
Expansion Slots	23
Integrated SCSI Controller	23
Network Interface Controller	24
Storage Media	24
Tape, Diskette, and CDROM Drives	24
Hard Drives	25
Standard Interfaces	25
Video	26
ROM	27
Integrated Lights-Out	27
System Health Monitoring	28
Hot-Plug Fans	28
Hot-Plug Power Supply	29
Warranties	29
Three-Year, On-Site, Limited Global Warranty	29
Pre-Failure Warranty	30
Server Configuration and Management	30
Integrated Features	30
Software Tools and Utilities	31
Security Features	33
Diagnostic Tools	34
Chapter 2: Planning the Server Installation	35
Optional Installation Service	35
Rack Planning Resources	36
Optimum Environment	37
Space and Airflow Requirements	38
Tower Server	38
Rack Server	38
Power Requirements	39
Electrical Grounding Requirements	40
Temperature Requirements	41
Warnings and Cautions	41
Rack Server Shipping Contents	43
Tower Server Shipping Contents	45
Chapter 3: Installing Hardware Options	46
Tower and Rack Server Components	47
Front Panel Components	48
Tower Server	48
Rack Server	49
Rear Panel Components	50
Tower Server	50
Rack Server	51
Locating Serial Numbers	52
Locating Product ID Labels	53
Locating the Torx T-15 Tool	54
System Board Components	55
Preparing the Server	57
Unlocking and Opening the Front Bezel	57
Opening the Media Door	59
Powering Down the Server	60
Removing the Access Panel	63
Tower Server	64
Rack Server	65
Installing Hardware Options	67
Processors and PPMs	67
Installing a Second Processor and PPM	67
Memory	77
Identifying DIMM Slots	78
Standard Memory Configurations	79
Online Spare Memory Configurations	79
Standard ECC DIMM Installation Guidelines	79
Online Spare DIMM Installation Guidelines	80
Installing DIMMs	81
Hot-Plug SCSI Hard Drives	83
SCSI Hard Drive Installation Guidelines	83
SCSI IDs	84
Removing a Hard Drive Blank	85
Installing a HotPlug SCSI Hard Drive	86
Removable Media Devices	87
Accessing the Removable Media Cage	87
Installing a Non-Hot-Plug SCSI Hard Drive	93
Installing a Half-Height or Full-Height Media Device	98
Optional Internal Two-Bay Hot-Plug SCSI Drive Cage	102
Redundant Hot-Plug Fans	105
Installing the Redundant Hot-Plug Fan Cage	107
Installing Hot-Plug Fans	109
Replacing Hot-Plug Fans	110
Redundant Hot-Plug Power Supply	112
Expansion Boards	116
Slot Architecture	116
Performance Balancing	117
Removing an Expansion Slot Cover	118
Installing an Expansion Board	120
Remote Insight Lights-Out Edition II Board	122
Chapter 4: Installing the Rack Server	124
Rack and Server Installation Guidelines	126
Server Installation Procedures	126
Measuring with the Template	126
Installing Cage Nuts in the Rack Frame	128
Installing Server Rails	129
Installing the Spring-Load Rack Rail Assembly in the Rack	130
Installing the Server in the Rack	133
Installing the Cable Management Arm	136
Connecting the Power Cord and Peripheral Devices	137
Securing the Power Cord	138
Securing Cables with the Cable Management Arm	140
Securing Server Cables	140
Powering Up the Server	141
Installing an Operating System	143
Registering the Server	145
Routine Maintenance and Upgrades	145
Maintenance and Service Procedures	145
Extending the Server from the Rack	146
Accessing the Server Rear Panel in the Rack	147
Rack Options	148
Telco Rack Option	148
Round-Hole Rack Option	149
Chapter 5: Installing the Tower Server	150
Server Installation Guidelines	151
Connecting the Power Cord and Peripheral Devices	152
Power Cord Guidelines	152
Powering Up the Server	153
Installing an Operating System	154
Registering the Server	156
Routine Maintenance	157
Maintenance and Service Procedures	157
Chapter 6: Server Cabling	158
Internal Cabling Configurations	158
Internal Drives and Storage Devices	158
Hot-Plug SCSI Hard Drives	159
Diskette Drive	160
IDE CD-ROM Drive	161
Internal Tape Drives	162
Cabling a Smart Array or Other RAID Controller	163
Optional Internal Two-Bay Hot-Plug SCSI Drive Cage	165
Hot-Plug Fans	166
Hot-Plug Power Supplies	167
Power On/Standby Button/LED Assembly	167
External Cabling Configurations	167
SCSI Cabling Guidelines	167
SCSI Cables and Connectors	168
Determining Cabling Needs	168
External SCSI Hard Drives	169
External Storage Devices	170
External USB Devices	171
Rack Cabling Guidelines	172
Routing the Power Cord and Peripheral Device Cables	173
Chapter 7: Server Configuration and Utilities	174
ROM-Based Setup Utility	175
Navigating RBSU	175
Using RBSU	176
System Options	177
PCI Devices	178
Standard Boot Order (IPL)	178
Boot Controller Order	178
Date and Time	178
Automatic Server Recovery (ASR)	179
Server Passwords	179
Server Asset Text	180
Advanced Options	180
BIOS Serial Console	181
Utility Language	182
Configuring Online Spare Memory	182
Saving RBSU Configuration Settings	182
Redundant ROM Support	183
Safety and Security Benefits	183
Access to Redundant ROM Settings	183
ROMPaq Utility	184
Online ROM Flash Utility	184
ROM Legacy USB Support	185
SmartStart CD	186
SmartStart Diskette Builder	187
SmartStart Scripting Toolkit	188
Insight Manager 7	188
Diagnostics Utility	189
Automatic Server Recovery-2	190
Integrated Management Log	190
Viewing the Log	191
Using Insight Manager 7	191
Using Survey Utility	192
Multi-Initiator Configuration Utility	192
Auto-Configuration Process	193
Boot Options	194
System Maintenance Menu	194
Appendix A: Regulatory Compliance Notices	195
Regulatory Compliance Identification Numbers	195
Federal Communications Commission Notice	195
Class A Equipment	196
Class B Equipment	196
Declaration of Conformity for Products Marked wit	197
Modifications	197
Cables	198
Canadian Notice (Avis Canadien)	198
Class A Equipment	198
Class B Equipment	198
European Union Notice	198
Japanese Notice	199
BSMI Notice	200
Laser Devices	200
Laser Safety Warnings	200
Compliance with CDRH Regulations	200
Compliance with International Regulations	201
Laser Product Label	201
Laser Information	201
Battery Replacement Notice	202
Power Cords	203
Mouse Compliance Statement	203
Appendix B: Electrostatic Discharge	204
Preventing Electrostatic Discharge	204
Grounding Methods	205
Appendix C: Server Error Messages	206
Appendix D: Troubleshooting	209
When the Server Does Not Start	210
Diagnostic Steps	213
Problems After Initial Boot	221
ROMPaq Disaster Recovery	224
Information Resources	225
Appendix E: LED Indicators and Switches	226
System LEDs	226
Front Panel LEDs	227
Hot-Plug SCSI Hard Drive LEDs	228
RJ-45 Connector LEDs	232
Unit Identification LEDs	233
Hot-Plug Power Supply LEDs	234
Hot-Plug Fan LEDs	235
System Board LEDs	235
System Board LEDs and Internal Health LED Status Combinations	237
System Board Switches	240
System Maintenance Switch	241
System Identification Switch	242
System Configuration Settings	242
ROMPaq Disaster Recovery Mode	243
Appendix F: Server Specifications	244
Server Specifications	244
Minimum Hardware Configuration	246
Supported Operating Systems	246
Drivers	247
Appendix G: System Battery	248
System Board Battery Replacement	248