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Troubleshoot WiFi connectivity, Troubleshoot your network using the ping utility

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Nighthawk AXE7300 Tri-Band WiFi 6E Router Model RAXE290 Troubleshoot WiFi connectivity If you are experiencing trouble connecting over WiFi to the router, try to isolate the problem: • Does the WiFi device or computer that you are using find your WiFi network? If not, check the WiFi LED on the router. If it is off, you can press the WiFi On/Off button on the router to turn the router WiFi radios back on. If you disabled the router's SSID broadcast, then your WiFi network is hidden and does not display in your WiFi client's scanning list. (By default, SSID broadcast is enabled.) • Does your WiFi device support the security that you are using for your WiFi network (WPA, WPA2, or WPA3)? • If you want to view the WiFi settings for the router, use an Ethernet cable to connect a computer to a LAN port on the router. Then log in to the router, and select BASIC > Wireless. Note: Be sure to click the Apply button if you change settings. If your WiFi device finds your network but the signal strength is weak, check these conditions: • Is your router too far from your computer or too close? Place your computer near the router but at least 6 feet (1.8 meters) away and see whether the signal strength improves. • Are objects between the router and your computer blocking the WiFi signal? Troubleshoot your network using the ping utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation. Test the LAN path to your router You can ping the router from your computer to verify that the LAN path to your router is set up correctly. Troubleshooting 180 User Manual

Section	Page
Contents	3
1. Hardware Setup	9
Unpack your router	10
Top panel LEDs and buttons	11
Rear panel	14
Router label	15
Extend the antennas	16
Position your router	16
Connect your router to a modem	17
About the speed of your Internet connection	18
Wall-mount your router	19
2. Connect to the network and access the router	20
Connect to the router network	21
Connect to the router using a wired connection	21
Connect to the router WiFi network	21
Connect to the WiFi network using WPS	21
Types of logins	22
Install and manage your router with the Nighthawk app	22
Use a web browser to access the router	23
Automatic Internet setup	23
Log in to the router	25
Change the language	25
3. Specify Your Internet Settings	27
Use the Internet Setup Wizard	28
Manually set up the Internet connection	28
Specify an Internet connection without a login	28
Specify an Internet connection that uses a login	30
Get Multi-Gig Internet with the Multi-Gig port	32
Specify IPv6 Internet connections	33
Requirements for entering IPv6 addresses	33
Use auto detect for an IPv6 Internet connection	34
Set up an IPv6 6to4 tunnel Internet connection	35
Set up an IPv6 pass-through Internet connection	36
Set up an IPv6 fixed Internet connection	37
Set up an IPv6 DHCP Internet connection	38
Set up an IPv6 PPPoE Internet connection	40
Use auto config for an IPv6 Internet connection	42
Set up an IPv6 6rd Internet connection	43
Manage the MTU size	45
MTU concepts	45
Change the MTU size	46
4. Control Access to the Internet	48
Manage NETGEAR Armor	49
Activate Armor using the Nighthawk app	49
View or change your NETGEAR Armor settings using the Nighthawk app	49
Network access control list	50
Enable the network access control list, set the access rule, and allow or block connected devices	50
Manage allowed devices currently not on the network	52
Manage blocked devices currently not on the network	54
Use keywords to block Internet sites	56
Delete keywords from the blocked list	57
Block services from the Internet	57
Prevent blocking on a trusted computer	59
Schedule when to block Internet sites and services	59
Set up security event email notifications	60
5. Manage WiFi Settings	62
Use the WPS Wizard for WiFi connections	63
Use the WPS Wizard with the push button	63
Use the WPS Wizard with a PIN number	64
Specify basic WiFi settings	64
Change the WiFi mode	66
Change the WiFi mode if AX WiFi is enabled	67
Change the WiFi mode if AX WiFi is disabled	68
Change the WiFi password or the WiFi security	70
Set up a guest WiFi network	72
Configure WPA/WPA2 Enterprise WiFi security	75
Control the WiFi radios	77
Use the WiFi On/Off button	77
Enable or disable the WiFi radios	77
Enable or disable AX WiFi	78
Enable or disable 20/40 MHz coexistence for the 2.4 GHz radio	79
Enable or disable OFDMA	80
Change the transmission power control	81
Set up a WiFi schedule	81
Enable or disable Smart Connect	82
Enable or disable implicit beamforming	83
Enable or disable MU-MIMO	84
Enable or disable PMF	84
Enable or disable WPA3 H2E	85
6. Manage Network Settings	87
View or change the WAN settings	88
Set up a default DMZ server	89
Change the router’s device name	90
Change the LAN TCP/IP settings	90
Specify the IP addresses that the router assigns	92
Disable the DHCP server feature in the router	93
Manage reserved LAN IP addresses	94
Reserve an IP address	94
Edit a reserved IP address	95
Delete a reserved IP address entry	96
Set up a bridge for a port group or VLAN tag group	96
Set up a bridge for a port group or an IPTV port	96
Set up a bridge for a VLAN tag group	98
Manage custom static routes	99
Set up a static route	100
Edit a static route	101
Delete a static route	102
Set up the router as a WiFi access point	102
Set up the router in bridge mode	103
Return the router to router mode	105
Improve network connections with Universal Plug and Play	105
Enable or disable flow control for Ethernet ports	107
Manage Ethernet port aggregation to a LAN device	108
Set up LAN port aggregation to a LAN device	108
View or change the router LAN port aggregation mode	110
7. Optimize Performance	112
Use Dynamic QoS to optimize Internet traffic management	113
Enable Dynamic QoS	113
Enable or disable the automatic QoS database update	114
Manually update the dynamic QoS database	115
Wi-Fi Multimedia Quality of Service	115
8. Manage Your Router	117
Update the router firmware	118
Check for new firmware and update the router	118
Manually upload firmware to the router	119
Manage the firmware update settings	120
Change the admin password	120
Enable admin password reset	121
Reset the admin password	122
Always use HTTPS to access the router	123
View information about the router and the Internet and WiFi settings	124
Display the statistics of the Internet port	124
Check the Internet connection status	126
View devices currently on the network	127
Monitor Internet traffic	128
Manage the router configuration file	129
Back up the settings	130
Erase the settings	130
Restore the settings	131
Disable LED blinking or turn off LEDs	131
Set your time zone	132
Set the NTP server	133
Connect to your router with Anywhere Access	133
Specify ReadyDLNA media server settings	134
Return the router to its factory default settings	135
Use the Reset button	135
Erase the settings	136
9. Share USB Storage Devices Attached to the Router	137
USB device requirements	138
Connect a USB storage device to the router	138
Access a storage device connected to the router from a Windows-based computer	139
Map a USB device to a Windows network drive	139
Access a storage device that is connected to the router from a Mac	140
Enable FTP access within your network	141
View network folders on a storage device	141
Add a network folder on a USB storage device	142
Edit a network folder on a USB storage device	143
Safely remove a USB storage device	144
10. Use Dynamic DNS to Access USB Storage Devices Through the Internet	145
Set up and manage Dynamic DNS	146
Set up a new Dynamic DNS account	146
Specify a DNS account that you already created	147
Change the Dynamic DNS settings	148
Your personal FTP server	148
Set up your personal FTP server	149
Set up FTP access through the Internet	149
Set up HTTPS access through the Internet	150
Access USB storage devices through the Internet	151
11. Use OpenVPN to Access Your Network	153
About VPN connections	154
LAN IP addressing in VPN networks	154
Enable OpenVPN service in the router	155
Install OpenVPN software on a VPN client	156
Install OpenVPN software on a Windows-based computer	157
Install OpenVPN software on a Mac computer	158
Install OpenVPN software on an iOS device	159
Install OpenVPN software on an Android device	160
Use VPN to access your Internet service at home	161
Allow VPN client Internet access in the router	161
Block VPN client Internet access in the router	162
Use VPN to remotely access a USB storage device attached to the router	163
12. Manage port forwarding and port triggering	164
Manage port forwarding to a local server	165
Set up port forwarding to a local server	165
Add a custom port forwarding service	166
Edit a port forwarding service	167
Delete a port forwarding entry	168
Application example: Make a local web server public	168
How the router implements the port forwarding rule	169
Port triggering	169
Add a port triggering service	170
Enable port triggering	171
Application example: Port triggering for Internet relay chat	171
13. Troubleshooting	173
Quick tips	174
Sequence to restart your network	174
Check the power adapter and Ethernet cable connections	174
Check the WiFi settings	174
Check the network settings	174
Troubleshoot with the LEDs	175
Standard LED behavior when the router is powered on	175
Power LED is off or blinking	175
LEDs never turn off	175
Internet or Ethernet LAN port LEDs are off	176
WiFi LED is off	176
You cannot log in to the router	176
You cannot access the Internet	177
Troubleshoot Internet browsing	179
Changes are not saved	179
Troubleshoot WiFi connectivity	180
Troubleshoot your network using the ping utility	180
Test the LAN path to your router	180
Test the path from a Windows-based computer to a remote device	181
14. Supplemental Information	183
Factory settings	184

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Troubleshoot WiFi connectivity

If you are experiencing trouble connecting over WiFi to the router, try to isolate the

problem:

•

Does the WiFi device or computer that you are using find your WiFi network?

If not, check the WiFi LED on the router. If it is off, you can press the

WiFi On/Off

button on the router to turn the router WiFi radios back on.

If you disabled the router’s SSID broadcast, then your WiFi network is hidden and

does not display in your WiFi client’s scanning list. (By default, SSID broadcast is

enabled.)

•

Does your WiFi device support the security that you are using for your WiFi network

(WPA, WPA2, or WPA3)?

•

If you want to view the WiFi settings for the router, use an Ethernet cable to connect

a computer to a LAN port on the router. Then log in to the router, and select

BASIC > Wireless

Note:

Be sure to click the

Apply

button if you change settings.

If your WiFi device finds your network but the signal strength is weak, check these

conditions:

•

Is your router too far from your computer or too close? Place your computer near

the router but at least 6 feet (1.8 meters) away and see whether the signal strength

improves.

•

Are objects between the router and your computer blocking the WiFi signal?

Troubleshoot your network using the ping

utility

Most network devices and routers contain a ping utility that sends an echo request

packet to the designated device. The device then responds with an echo reply. You can

easily troubleshoot a network using the ping utility in your computer or workstation.

Test the LAN path to your router

You can ping the router from your computer to verify that the LAN path to your router

is set up correctly.

User Manual

180

Troubleshooting

Nighthawk AXE7300 Tri-Band WiFi 6E Router Model RAXE290