Panasonic KX-HNC850G HomeHawk Users Guide - Page 136

Troubleshooting, HomeHawk], Date and time settings, Time Adjustment], Shelf cameras and floor cameras

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Page 136 highlights

Troubleshooting 3 Make sure your HD camera can connect to your wireless router. →Disconnect the HD camera's AC adaptor, connect it again, and wait for the camera to start up. If the camera's LED indicator remains blinking in white after a few minutes, the camera is not connected to your wireless router. In this case, set up the HD camera again by following the initial setup procedure (see "Setting up the HD camera", Page 108). In this case, deregister the HD camera from your mobile device ( "Deregistering HD cameras", Page 37), and then register it again ( "Registering HD cameras", Page 29). 4 Make sure your mobile device can connect to your shelf camera or floor camera while you are at home. →Check your mobile device's wireless network settings and confirm that it is connected to your wireless router. Next, use the [HomeHawk] app to connect to the camera, and confirm that or are not displayed in the live camera image screen (shelf camera: "Viewing the live camera image screen", Page 45, floor camera: "Viewing the live camera image screen", Page 57), camera image/ recording list screen (shelf camera: "Viewing the camera image/recording list screen", Page 44, floor camera: "Viewing the camera image/recording list screen", Page 56), or playback screen (shelf camera: "Playing back recordings", Page 49, floor camera: "Playing back recordings", Page 61). 5 Make sure your mobile device can connect to your access point while you are at home. →Check your mobile device's wireless network settings and confirm that it is connected to your wireless router. Next, use the [HomeHawk] app to connect to the access point, and confirm that or are not displayed in the live camera image screen ( "Viewing the live camera image screen", Page 86), camera image/recording list screen ( "Viewing the camera image/recording list screen", Page 84), or playback screen ( "Playing back recordings", Page 89). 6 Make sure your mobile device can connect to your HD camera while you are at home. →Check your mobile device's wireless network settings and confirm that it is connected to your wireless router. Next, use the [HomeHawk] app to connect to the camera. 7 Make sure your front door camera or outdoor camera is registered to the access point. Register them if they are not ( "Registering front door cameras and outdoor cameras", Page 29). →Check the home screen ( "Front door camera and outdoor camera home screen", Page 21) or camera image/recording screen ( "Viewing the camera image/recording list screen", Page 84). If a camera is displayed, it is registered; if it is not displayed, it is not registered. 8 Make sure your shelf camera or floor camera have adequate signal strength. →Check the signal strength ( "Camera signal strength", Page 70) and move cameras closer to the wireless router if necessary. 9 Make sure your front door camera or outdoor camera has adequate signal strength. →Check the signal strength ( "Camera signal strength", Page 95) and move devices closer to the access point if necessary. Date and time settings Make sure the date and time settings for the devices are correct. If the time is incorrect, adjust the time with [Time Adjustment]. Reselect the mobile device used to match the time to as necessary. Note: R Mobile devices must be turned on in order to match the time. →Shelf cameras and floor cameras: "Time adjustment", Page 76 136

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3
Make sure your HD camera can connect to your wireless router.
→Disconnect the HD camera’s AC adaptor, connect it again, and wait for the camera to start up. If
the camera’s LED indicator remains blinking in white after a few minutes, the camera is not
connected to your wireless router.
In this case, set up the HD camera again by following the initial setup procedure (see
“Setting up
the HD camera”, Page 108).
In this case, deregister the HD camera from your mobile device ( “Deregistering HD cameras”,
Page 37), and then register it again ( “Registering HD cameras”, Page 29).
4
Make sure your mobile device can connect to your shelf camera or floor camera while you are at
home.
→Check your mobile device’s wireless network settings and confirm that it is connected to your
wireless router.
Next, use the
[HomeHawk]
app to connect to the camera, and confirm that
or
are not
displayed in the live camera image screen (shelf camera:
“Viewing the live camera image screen”,
Page 45, floor camera:
“Viewing the live camera image screen”, Page 57), camera image/
recording list screen (shelf camera:
“Viewing the camera image/recording list screen”, Page 44,
floor camera:
“Viewing the camera image/recording list screen”, Page 56), or playback screen
(shelf camera:
“Playing back recordings”, Page 49, floor camera:
“Playing back recordings”,
Page 61).
5
Make sure your mobile device can connect to your access point while you are at home.
→Check your mobile device’s wireless network settings and confirm that it is connected to your
wireless router.
Next, use the
[HomeHawk]
app to connect to the access point, and confirm that
or
are not displayed in the live camera image screen ( “Viewing the live camera image screen”,
Page 86), camera image/recording list screen ( “Viewing the camera image/recording list screen”,
Page 84), or playback screen ( “Playing back recordings”, Page 89).
6
Make sure your mobile device can connect to your HD camera while you are at home.
→Check your mobile device’s wireless network settings and confirm that it is connected to your
wireless router.
Next, use the
[HomeHawk]
app to connect to the camera.
7
Make sure your front door camera or outdoor camera is registered to the access point. Register them
if they are not ( “Registering front door cameras and outdoor cameras”, Page 29).
→Check the home screen ( “Front door camera and outdoor camera home screen”, Page 21) or
camera image/recording screen ( “Viewing the camera image/recording list screen”, Page 84). If a
camera is displayed, it is registered; if it is not displayed, it is not registered.
8
Make sure your shelf camera or floor camera have adequate signal strength.
→Check the signal strength ( “Camera signal strength”, Page 70) and move cameras closer to the
wireless router if necessary.
9
Make sure your front door camera or outdoor camera has adequate signal strength.
→Check the signal strength ( “Camera signal strength”, Page 95) and move devices closer to the
access point if necessary.
Date and time settings
Make sure the date and time settings for the devices are correct.
If the time is incorrect, adjust the time with
[Time Adjustment]
. Reselect the mobile device used to
match the time to as necessary.
Note:
R
Mobile devices must be turned on in order to match the time.
→
Shelf cameras and floor cameras:
“Time adjustment”, Page 76
136
Troubleshooting