Panasonic KX-HNC850G HomeHawk Users Guide - Page 140

Shelf camera features, General issues

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Page 140 highlights

Troubleshooting R Too many notifications were sent in a short amount of time. →If many notifications are sent in a short time, notifications may be received late. This is a characteristic your mobile device's notifications service. Shelf camera features General issues Refer to the following after checking the general troubleshooting information described in "General information", Page 135. The camera's LED indicator is blinking in red. R The camera is out of range of your wireless router. →Confirm that your wireless router is powered on and wired correctly, and then move the camera closer to your wireless router. No sound is heard in camera recordings R If is displayed next to the recording in the recording list, the system is configured to not record audio when recording camera images. →Change the [Recording with Sound] setting ( "Recording sound", Page 71). R The volume is turned down on your mobile device. →Adjust the volume of your mobile device. Colors in camera images appear different from normal R The camera is aimed at a dark location, or it is nighttime. →If there is not adequate light to illuminate the subject, such as at night, the camera switches to night vision mode depending on the settings ( "Using night vision", Page 72). In this case, colors may appear different from normal. There is a long delay when talking to the camera while away from home R Your mobile device's network connection is slow or congested. →Wait for network traffic to decrease. →Lower the [Frame Rate] setting ( "Changing the frame rate", Page 72). Images are poor at night when the camera is installed in front of a window R Night vision mode is causing images to have poor quality. →Turn off night vision mode ( "Using night vision", Page 72). Camera images are not displayed at first while away from home, and are displayed after some time passes R Your mobile device's network connection is slow or congested. →Wait for network traffic to decrease. →Lower the [Frame Rate] setting ( "Changing the frame rate", Page 72). I have to wait a long time before camera images are displayed while away from home R There is too much traffic on your home network or on the mobile device's network. →Wait for network traffic to decrease. Camera images are not displayed, and [Loading...] is displayed for a long period when I try to view camera images while away from home R The protocol used for communication is not compatible with your network. →Set the [Remote Access Mode] setting to [TCP] ( "Remote access mode settings", Page 79). 140

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R
Too many notifications were sent in a short amount of time.
→If many notifications are sent in a short time, notifications may be received late. This is a
characteristic your mobile device’s notifications service.
Shelf camera features
General issues
Refer to the following after checking the general troubleshooting information described in
“General
information”, Page 135.
The camera’s LED indicator is blinking in red.
R
The camera is out of range of your wireless router.
→Confirm that your wireless router is powered on and wired correctly, and then move the camera
closer to your wireless router.
No sound is heard in camera recordings
R
If
is displayed next to the recording in the recording list, the system is configured to not record audio
when recording camera images.
→Change the
[Recording with Sound]
setting ( “Recording sound”, Page 71).
R
The volume is turned down on your mobile device.
→Adjust the volume of your mobile device.
Colors in camera images appear different from normal
R
The camera is aimed at a dark location, or it is nighttime.
→If there is not adequate light to illuminate the subject, such as at night, the camera switches to night
vision mode depending on the settings ( “Using night vision”, Page 72). In this case, colors may
appear different from normal.
There is a long delay when talking to the camera while away from home
R
Your mobile device’s network connection is slow or congested.
→Wait for network traffic to decrease.
→Lower the
[Frame Rate]
setting ( “Changing the frame rate”, Page 72).
Images are poor at night when the camera is installed in front of a window
R
Night vision mode is causing images to have poor quality.
→Turn off night vision mode ( “Using night vision”, Page 72).
Camera images are not displayed at first while away from home, and are displayed after some
time passes
R
Your mobile device’s network connection is slow or congested.
→Wait for network traffic to decrease.
→Lower the
[Frame Rate]
setting ( “Changing the frame rate”, Page 72).
I have to wait a long time before camera images are displayed while away from home
R
There is too much traffic on your home network or on the mobile device’s network.
→Wait for network traffic to decrease.
Camera images are not displayed, and [Loading...] is displayed for a long period when I try to
view camera images while away from home
R
The protocol used for communication is not compatible with your network.
→Set the
[Remote Access Mode]
setting to
[TCP]
( “Remote access mode settings”, Page 79).
140
Troubleshooting